Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 29
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 29 Reviews
Cecilia   –  
United States US
Visited: October 2023 Reviewed: Dec 28, 2023

Email Cecilia

AWESOME
5/5

My Family and I were so impressed by the diplomacy and the timely manner they handled our tour visit from Nairobi to Mombasa and all the way to Masai Mara.
They booked the air tickets for us at a better rate than what we found online.
Also guided and found good hotels for us and even negotiated for better rates.
Every destination we got to, we found a driver and well maintained vehicle ready waiting for us and still ensured we got back from the hotel to the airport promptly.
RELIABLE TOURS CO. was the best choice we made.

John   –  
Kenya KE
Visited: December 2023 Reviewed: Dec 27, 2023

Email John  |  35-50 years of age  |  Experience level: first safari

Very reliable for tour and holiday.
5/5

Excellent customer service, timely information, very organized. Arranged everything for our holiday from choosing the best hotel, train, hotel transfers and flight. Give them your budget and how you want your holiday to look like, the rest will be sorted.

Maurice   –  
Kenya KE
Visited: December 2023 Reviewed: Dec 22, 2023

Email Maurice  |  35-50 years of age  |  Experience level: 2-5 safaris

Superb everything went on smoothly from the first day of contact
5/5

I have no reason to look for another tour agent my holiday was well arranged and everything was smooth from payment bookings and transport arrangements .

Annabelle   –  
Kenya KE
Visited: December 2023 Reviewed: Dec 21, 2023

Email Annabelle  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent service
5/5

Nicole walked us through the entire trip before during and after. We were a big group of 4 families and were not disappointed at all. I highly recommend them!

Carol   –  
Kenya KE
Visited: November 2023 Reviewed: Nov 9, 2023

Email Carol  |  35-50 years of age  |  Experience level: first safari

Awesome and well organised. Great customer care service. Never disappoints.
5/5

We booked a family trip to Masaai Mara. The Mara Serena hotel was awesome, they handled us very professionally considering my husband and I travelled with 4 kids 9,7,3 & 1. Our personal driver was accommodated very well at the drivers' quarters. The tour driver was very professional and very dedicated to his work. He really went out of his way to ensure we saw as many animals as possible. It was real value for money.

Sheila   –  
Kenya KE
Visited: June 2023 Reviewed: Nov 7, 2023

Email Sheila  |  20-35 years of age  |  Experience level: first safari

Amazing
5/5

Let me start with value for money, eish they don’t joke with that. Everything that they booked for my trip was excellent and they delivered above expectations. Their communication is top-notch and they handle clients effectively. I cannot wait to travel with them again during Christmas.
Reliable tours always.

Carol   –  
Kenya KE
Visited: October 2023 Reviewed: Oct 23, 2023

Email Carol  |  35-50 years of age  |  Experience level: 2-5 safaris

Astounding work
5/5

Thanks carol for giving us a amazing experience for the whole trip and the best birthday experience.

Location
Amazing staff etc. Amazing amazing amazing work.

Will sure book next trip with you.

Mary   –  
United States US
Visited: June 2023 Reviewed: Jun 27, 2023

Email Mary  |  35-50 years of age  |  Experience level: first safari

I would say the experience exceeded expectations, the service and patience was very much appreciated
5/5

The service, communication, and experience was amazing and unforgettable. As for money wise, it was very much worth it!! I would advise someone not to hesitate to commit to this beautiful adventure with reliable tours. The tour in Masai mara will forever be remembered the drivers patience was incredible and the game drives were beyond what we expected, my kids really enjoyed riding around with the rooftop open seeing animals :) then to Mombasa Diani beach @Baobao resort, pleaseeee book with Reliable tours we were upgraded to a beach view room and all night shows and evening game activities will keep you occupied in the most joyful way possible.

Nicole   –  
Kenya KE
Visited: May 2023 Reviewed: May 17, 2023

Email Nicole  |  20-35 years of age  |  Experience level: over 5 safaris

Honest and she has good customer service with a good attitude.
5/5

This company provides the best services with reasonable prices. They are quick to respond to their clients and closely follow up to check on them. I would recommend this company to anyone in need of best traveling service.

Rahab   –  
Kenya KE
Visited: May 2022 Reviewed: May 15, 2023

Email Rahab  |  20-35 years of age  |  Experience level: over 5 safaris

She is very knowledgeable and helpful with both major and minor details
5/5

I was able to choose the most convenient place to visit and stay due to their enhanced marketing and one on one guidance
They provided a well detailed and upto date itinerary and schedule for ease of travel.
Communication is all through;before, during and even after the tour to ensure maximum satisfaction

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 29
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
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