Reviews

Sort By: Date Most Helpful Rating 91-98 of 98 Reviews
Steve L   –  
United States US
Visited: March 2024 Reviewed: Mar 31, 2024

Email Steve L  |  50-65 years of age  |  Experience level: 2-5 safaris

Frena was very responsive and replied to each of my requests immediately.
5/5

Frena Adventures provided great service. Ronald, my driver, was friendly and helpful, and a safe driver. He was very ready to talk about any subject, which is helpful for passing the time in the car.

I went to Nyungwe NP in Rwanda and had a very good trip. Frena took care of everything. I only had to pay for drinks. I saw great wildlife.

Dee   –  
Canada CA
Visited: April 2024 Reviewed: May 4, 2024

Email Dee  |  20-35 years of age  |  Experience level: 2-5 safaris

Do not hesitate to book with Frena
5/5

I had a wonderful 3 day experience with Frena. My initial communication was with Fred who was very quick to answer any inquiries. I had a seamless pickup from my hotel in Kigali and then went to both Bwindi and Volcano National Park to see the gorillas and golden monkeys. Accommodation and food was great. My guide and driver Ronald, was very friendly and knowledgeable and made me feel safe during the 3 day trip. He helped me take photos during the trip and also graciously made a couple of extra stops to try jackfruit and buy coffee beans. Highly recommend booking with Frena for a great travel experience!

Peter   –  
Germany DE
Visited: May 2024 Reviewed: May 6, 2024

Email Peter  |  20-35 years of age  |  Experience level: 2-5 safaris

Great two day tour from Kigali!
5/5

I did an unforgettable 2-day Golden Monkey (Volcanoes NP) and Gorilla Trekking (Bwindi) Tour. The booking process was simple and all my questions were answered quickly. Payment process was exceptionally good, as the payment provider even allowed transferring the downpayment via PayPal and the remaining balance could be payed in Euro. Contact with the guide/ driver was initiated the evening before the tour - which seemed a bit close to the start but worked out fine. My guide/ driver (Farouk) is very experienced, considerate and an excellent driver - even in the challenging road conditions during raining season. I highly suggest this company, tour and guide.

Mike   –  
United States US
Visited: May 2024 Reviewed: May 23, 2024

Email Mike  |  35-50 years of age  |  Experience level: 2-5 safaris

Logistics were perfect, tour was perfect, and Ronald was so cool!
5/5

I wrote to 3 different tour operators for a gorilla experience in Bwindi. On safaribookings.com, the prices were all pretty comparable, but I picked 3 companies with trips that generally matched the tour we were looking for. Of the 3, only 2 wrote back, and only Frena wrote me back within 24 hours. Fred was great at responding to my messages quickly, and was able to secure gorilla permits quickly. He was also able to accommodate my requests to change the itinerary without any issues. The day before our trip started, he messaged me on WhatsApp and put me in touch with our driver/guide Ronald. On the day of the tour, Ronald showed up exactly on time, and took wonderful care of us for the next few days. He was super attentive and was always available for anything we needed. Unlike some other tour guides we’ve been with in Africa, he was never on his phone, and he was always available to engage with us and help us in any way we needed. And even though the gorilla trekking is all organized by the Ugandan Wildlife Authority, I just want to say that too was great. In hindsight, knowing how smooth everything went, I wish we booked more time in Uganda/Rwanda. While I can’t comment on the dozens of other companies offering tours to Bwindi, I can say for sure that Frena Adventures is a no-brainer.

Shin   –  
Taiwan TW
Visited: June 2024 Reviewed: Jun 25, 2024

Email Shin  |  20-35 years of age  |  Experience level: 2-5 safaris

Incredible experience in 4 days gorilla’s tour
5/5

Ronald is a really nice and kind guide in these four days. Not only his professional experience but his welcome warm smile. During the trip, he let us know the culture differences between Rwanda and Uganda. It was great communication during driving time. Also, the time management are quite well to let us always can catch up the trekking on time. We saw a lot of golden monkeys, one silverback gorilla and even the baby one! He definitely not just tour guide but as a friend in Uganda! Awesome tour I will never forget!

Tadeusz   –  
Poland PL
Visited: June 2024 Reviewed: Jul 9, 2024

Email Tadeusz  |  35-50 years of age  |  Experience level: first safari

Great tour operator and amazing tour. Everything was perfect
5/5

Tour to Rwanda and Uganda with Frena was amazing. It was organised perfect. Everything was on time and according to plan. Our guide and driver Dismas was great. When we needed he was very professional, and also he was great companion - very friendly, positive, and full of knowledge. Highly recommend tour with Frena and Dismas. And to compare. After 4 days tour in Uganda we had 4 days Safari in Tanzania. In Tanzania was very bad - they just want to earn a lot of money and not trying at all. So if you thinking about tour and Safari in Africa - go to Uganda - the country is beautiful, people very friendly, and tour company like Frena and guides like Dismas just great and perfect. They try hard to make your tour amazing.

Michelle Gunderson - Miller   –  
United States US
Visited: July 2024 Reviewed: Jul 16, 2024

Email Michelle Gunderson - Miller  |  35-50 years of age  |  Experience level: first safari

Fantastic experience with our guide, Ronald!
5/5

We had an absolutely amazing time on our Frena tour with our guide, Ronald. From the moment I contacted Fred, the owner, I got quick responses. He answered all my questions and let me make adjustments to our itinerary until it fit exactly what we wanted. We flew into Entebbe, and Ronald picked us up at our hotel. We did a 10 hour drive to Bwindi and Ronald answered literally ANY question we had for him. He brought us to a delicious Ugandan buffet, helped us withdraw cash from the ATM, and made sure we had everything we needed during that long drive.

We spent 2 nights in Bwindi at a beautiful lodge with the most incredible views for our gorilla trek. Prior to the trek, Ronald informed us exactly how it would happen, so we were never unsure or confused when we arrived. From there, we stayed 2 nights near Queen Elisabeth National park where Ronald took us on multiple game drives and did everything he could to make sure we saw as many animals as possible. He was so good at spotting the animals and stopped and slowed down anytime we wanted photos and videos. He completely catered to us and made the experience so amazing by telling us all about the animals we were seeing and again, answering all of our questions. The lodge was absolutely stunning and we fell asleep to the sounds of hippos every night! We also did a channel cruise while there where we were literally within 10-20 feet of hippos and elephants and so many birds. We spent our last night in Kibale at yet another gorgeous lodge. We did chimpanzee trekking there (which I recommend—it is just as amazing as the gorillas, but is easier!). We drove by other tourist vehicles that had a lot of tourists inside and felt so spoiled by our private tour with Ronald!

A few things:

1. We were in a tourist van that had a roof that popped up. We thought it was great, but I guess some have been disappointed in the past we were told. Ronald mentioned that you can request other types of vehicles. So be sure to ask Fred about that. But the van was comfortable for our long drives and it was perfect for our game drives.

2. This company is owned by a man from Uganda. I wanted our money to stay in Uganda, so I chose Frena.

3. The lodges all provide three meals a day. We were never hungry.

4. Fred is running the whole thing, so don’t be concerned if it takes a day or two to hear back from him. It’s only him answering all the emails!

5. You won’t be connected with your driver until the night before. Don’t worry! I was a little stressed about that, but you’ll get a what’s app message connecting you, and once connected, you’ll always get responses from your driver when you’re not with them.

6. I felt so safe being shown around by Ronald. A lot of people told us we should stay in Rwanda instead, claiming Uganda isn’t safe. We never once felt unsafe.

7. It literally is a private tour. I honestly didn’t realize this until a few months after we booked!

8. You pay half the tour when you book. You pay the second half later. If you plan to pay when you arrive, you must do so in cash. So be sure to ask BEFORE YOU LEAVE if you don’t want to be carrying thousands of your currency abroad. My friend who used Frena warned me of this, so we just paid with card a month before our trips.
9. When you’re on the treks, a lot of tipping is expected by the other people involved, so bring small bills (they accept US dollars, euros, and pounds).

Again, I cannot recommend Frena enough. I seriously felt like Ronald was just our friend showing us around his home country. We saw so many amazing animals and had so much fun while doing it. Do not hesitate—book Frena! Look at my photos to see how great it was!

Ben   –  
United Kingdom UK
Visited: July 2024 Reviewed: Jul 23, 2024

Email Ben  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent tour operator
5/5

Fred was very easy to communicate throughout the initial process. Very quick to answer all questions and we adapted our itinerary a number of times which he was very accommodating with. The collection at the airport was swift and easy with Ronnie, our tour guide and driver. Every day Ronnie would provide clear instruction on the next day including timings and for each activity. Ronnie was also very excellent at driving in some tough conditions. He was always happy to help with the many questions we had. Thank you Ronnie and Fred for a wonderful experience

Average User Rating
5.0/5
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