Reviews

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Mark   –  
United States US
Visited: August 2021 Reviewed: Aug 22, 2021

Email Mark  |  50-65 years of age  |  Experience level: 2-5 safaris

Very Honest Tour Operator That Communicates With You Very Often and Well
5/5

We booked a 3 day Gorilla treking tour with Fred (Frena Adventures) that was to begin in Kigali, cross the Uganda border, trek with Gorilla's in Bwindi National Park. Flying into Kigali, Rwanda is much closer to Bwindi than flying into Entebbe. Anyway we had the trip booked for a party of 7, and due to the COVID pandemic (which seems to never end) kept the border closed and made getting into Uganda very difficult from Tanzania or Kenya due to all the additional testing we'd need to do.

Long story short, Fred was with us the entire time. As things arose, we could email him, and he'd respond promptly. We made a down payment on our tour, and due to all the circumstances, we had to cancel, and Fred was very good about refunding an agreed amount of money. It was very fair with us. I felt all along that Fred was a very honest man, and doing all he could to work things out with us. Like I mentioned earlier, he was quick to communicate. We didn't actually take this tour, but we have been working with Fred from January - August 2021, and I feel I have a really good idea of what kind of a man he is and company he runs.

We plan to do this Gorilla treking tour sometime, and we will plan to do it with Frena Adventures.

Noman   –  
Pakistan PK
Visited: December 2020 Reviewed: Dec 16, 2020

Email Noman  |  20-35 years of age  |  Experience level: first safari

Staff were very helpful and cooperative. Everything was arranged as was mentioned in tour pln. Happy
5/5

The safari tour was awesome. Gorilla hiking was so amazing. Transportation was at time as scheduled. Staff was very active & helpful. Whole tour of safari jungle was memorable. I would like to visit once again to safari & gorilla nile river. I would like to say thanks for frena adventures team. Best of luck

Willem   –  
Netherlands NL
Visited: January 2020 Reviewed: Jan 30, 2020

Email Willem  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent customized condensed trip!
5/5

I only had 4 days to spend freely in Uganda, but wanted to get the most out of it. Peter was very patient in proposing me several options, including flight, and finally made a very dense programme that included all the highlights I wanted to see, including Lake Mutanda, Batwa, Bwindi, Bunyonyi, Queen Elizabeth and even Kalinzu Chimp trekking. My driver Apollo had so many contacts that at each site I could experience the best of it. Even managed to get me to animals other tour operators could not! Thanks Peter and Apollo for these excellent days!!

Pablo   –  
Spain ES
Visited: December 2019 Reviewed: Jan 9, 2020

Email Pablo  |  35-50 years of age  |  Experience level: first safari

Easy, comfortable, enriching and budget adjusted
5/5

Easy, comfortable, enriching and budget adjusted

First of all I have to recommend the travel to Uganda. It is an incredible country, safe with an enormous environmental wealth.

We contact Frena Tour quite late and even so they were able to manage everything we asked.

The communication was always easy and fluid vie e.mail. Was very easy to get an agreement and common understanding.

We did the reservation with a app similar to paypal but used more frequently in Africa and it worked perfectly.

The driver, Willy was totally punctual the first date and he was patient, friendly, respectful and a great guide. Was really a pleasure to do the travel with him.

The car was very comfortable taking into account the long travel by road in the country.

I totally would repeat it with this company and will fully recommend for future trips.

Safari sammy   –  
Rwanda RW
Visited: May 2019 Reviewed: Oct 29, 2019

Email Safari sammy  |  20-35 years of age  |  Experience level: first safari

Perfect experience with my brother
5/5

We had a 5 days tour in uganda me and my brother and we really had great time there. Good driver guide, nice car, time management and all other services we need to make the tour perfect we really experienced and i should just say thank you so much for making us happy in our 5 days and we really enjoyed to our fullest so i just recommend anyone who really wish to travel to uganda to just make a tour with this company for the better experience.

Average User Rating
5.0/5
Rating Breakdown
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  • 1 star 1
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