Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 166
  • 4 star 10
  • 3 star 4
  • 2 star 2
  • 1 star 2

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Herman   –  
Netherlands NL
Visited: December 2023 Reviewed: Jan 10, 2024

Email Herman  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Herman and not that of SafariBookings.
Good accommodation, unmotivated guide
2/5

We did Masai Mara, Lake Naivasha, Amboseli and Tsavo.
Contact with Silas was good before the trip. Accommodation was good and we had a wonderful Christmas at Lake Naivasha. I would give 4 stars for this, but we went to Kenya for the safaris.
On arrival in Masai Mara we would have a late afternoon safari. However, because of too many and ong stops, a lot of traffic and bad road conditions we arrived too late. We were disappointed we missed our first safari. Our guide/driver Isaiah promised we would get a long game drive the next day in Masai Mara till closing time 6.30pm. However, after a good day game driving we arrived at the gate at 5pm. I said Isaiah this is not what he promised us and then he got mad. He first did not want to go back into the park, but when I asked it again he turned around, clearly demotivated and driving very slowly. He also spoke ill over us against other drivers.
After this, all safaris were very disappointing. Isaiah did not even try to look for wildlife anymore. He kept on driving very slowly, did not communicate wit us at all and followed roads in the park were no other driver went.
In tsavo we really had it and I contacted Silas through Whatsapp. He said sorry to hear and he would talk to Isaiah soon. Our last day was a little better, although we did not see much game.
I did not get any response from Silas after this. We really feel it was a very poor trip thanks to isaiah. I did 22 trips in Africa before, but I never experienced such a terrible guide.
Our trip could have been much better

Jaime F   –  
Spain ES
Visited: September 2023 Reviewed: Oct 2, 2023

Email Jaime F  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Jaime F and not that of SafariBookings.
Can't trust Silas
2/5

Sadly I have to agree with some of the reviews about Apodiformes Adventures.

During the hiring process, Silas, the owner of Apodiformes replied to my messages right away, adapting to our needs and promising an exceptional quality of service.

Being our honeymoon, we hired a safari considered luxury (over 4000 EUR for 5 nights), requesting booking at very specific accommodations.

Until we formalized the reservation (transfer of 40% of the total) evething was fine. Once the payment was done the problems started to show up. The most wanted accomodation, Enkewa in Masai Mara, did not accept the reservation for not complying with their conditions (minimum 3 nights stay and take care of safaris in Masai Mara). Silas lied that they knew the accommodation and had previously worked.

The alternative was Olengoti Eco Camp, this accommodation has two types of room, tent and bungalow. The bungalow was requested (and paid for). Upon arrival at the Camp, the staff informed that our booking was at the inferior category and that they had no availability to manage the changeo of room. Silas lied again saying that the fault came from the camp (they showed me the booking made from Apodiformes) and that all rooms had the same price.

The third day of safari we had an incident with the car, we were standing 6h waiting for the repair. The guide asked us to take it easy and ask us to eat/drink in the cafeteria that the agency would cover. This never happened, not only that, Silas knowing the issue never got in touch with us in the whole week to check how things were going. We lost one day of safari and he didn't even care.

In the agreed itinerary, later that day we had a stop at Tompson Falls for lunch. We had to argue with the guide because Silas had not informed him and did not want to stop or pay the tickets.

With all the above being said, the overall experience was very good, thanks to John (our great guide) and the staff of the camps/lodges, but I would never hire them again for the lack of honesty and service provided by Silas.
It may be slightly cheaper than other companies but the price difference does not justify having to be constantly alert, feeling cheated and with the sensation that if there had been any problem the agency would not have helped or solved anything.

Reply from Apodiformes Adventures
Reply from Apodiformes Adventures
Posted on Oct 2, 2023

Halo Jaime,

We feel sorry and remorseful about the unfortunate experience . We value all our clients and always do our best to ensure they have Wonderful Holidays with us. Your case regarding the few incidents during the trip is an indication that there was miscommunication from both Parties. We promise to IMPROVE and work on the points noted above.


APODIFORMES TEAM




Average User Rating
4.8/5
Rating Breakdown
  • 5 star 166
  • 4 star 10
  • 3 star 4
  • 2 star 2
  • 1 star 2
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