Crater Explorer Tours And Safaris

Don't believe all the positive comments in the agency's page. It won't show negative comments!

I participated in a 6-day safari tour in June, being the first group to join the tour. I reached an agreement with Emanuel, the owner of the company. However, upon my arrival, Emanuel informed me that all plans from Day 2 to Day 6 had been altered to accommodate the group tour. Since we were the first to join, the agency should have coordinated the second party to fit into our original schedule, not the other way around. Emanuel claimed that it made no difference, but how could that be true?

The first issue was that we had to depart at 6 a.m. on the second day, following over 13 hours of travel the previous day. According to Emanuel, our original departure time was scheduled for 9:30 a.m., based on the initial itinerary. The second issue was that we had to make a return trip to Ngorongoro and visit the area twice, which was unnecessary according to our original plans.

Emanuel's claim that we were not the first party to join the tour is untruthful. If we had not been the first, it would be even more dishonest to accept our original itinerary, knowing full well that it was not feasible.

Emanuel is solely a businessman with no regard for customer satisfaction; his focus is only on money. He shows no respect for the agreement we made. I have traveled to more than 20 countries, and regardless of whether it's a group tour or a private tour, my schedule has never been changed at the last minute without my consent. I do not recommend this agency for group tours unless you are prepared for your itinerary to be altered at any time without notice. And, of course, he will tell you that it makes no difference!