Twins safari team
Twins adventures & safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2012)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $350 per person per day (USD, excl. int'l flights)
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Reviews
HU
Email Geri | 20-35 years of age | Experience level: first safari
Most horrible organization and client servize management that we have ever experienced
DOUBLE ZERO review if it would be possible!!!
We booked a 3 day safari with this organization to Mikumi. The offer was this:
- 6 hours travel from Dar Es Salaam to Mikumi with lunch then Masai village tour
- full day PRIVATE safari
- full day Udzungwa mountain hiking tour
- 4th day go back to Dar Es Salaam
Drinks, breakfast, lunch, dinners included everything for 1000$ for 2 people (2022 price)
Reality:
- 6 hours trip became 9 hours with really short 20 mins break because we did not want to waste time. Rush to the masai village tour. We signed to the organizer the same night that there are huge differences between 6 hours and 9 hours in a car and on our last day we need to catch a ferry which would not work with this long trip. Asked to change for flight or find some solution...
- next morning it turned out that the Private tour is not private however we booked private tour. Midday I wrote next email about it that basically nothing is the same as in the offer and we would like to find a solution, ask some compensation, or do sg.(dont even talk about the hotel where we were... dirty hot water, airconditioner so noisy that we cant use, etc.) After few hours they wrote back a totally attacking email that everything payed in advance and they will not change the travel for flight because its few thousand dollars. (we asked other guides and they said a 1 way flight to Zanzibar is 120$/person so they didnt even try to ask about fligh possibilities). so generally instead of trying to find solution for our problem they just made nothing. I even asked them to cancel the hiking program and take us back to Dar Es Salaam earlier, give back some money and just forget each other. No answer at all...
- so 3rd day what to do, we went to the full day hiking program. well it turned out that it is only a few hours program, we left the hotel at 8:30 and arrived back to the village at midday (45 mins trip by car). At least the guide adviced a snake farm program that obviously we needed to pay for extra, but at least we could do something. Still we arrived back to the hotel at 1pm... no lunch, no possibility to go out to the village, no activity possibilities in the hotel. basically we could just sit in the bar and drink...
After all of this I have asked some compensation because basically nothing happened on the way that we booked. No private tour, no full day hiking, 9 hours trip instead of 6 hours and really-really-really horrible client service management. So we had soooo much nervousness during those few days... Obiously they just wrote back an attacking email again and thats it. In the last night my wife was even crying because of the organization...
Anyway the qulity of the programs were okey, the guides made really good job, but this is totally not depending on the organizer...
So in sum, DO NOT BOOK with these guys if you are expecting correct client service and programs that you booked and you expect. DONT pay 100% in advance. That was our mistake too, because otherway they would be much helpfull for sure if we pay for example just 70% in advance and rest in the end of safari. For them only the money is important. After they got it, they give a shit about you, does not matter if you are complaining about something.
I hate to write negative feedback, I even offered them that i will not write anything in case of compensation but it seems the reputation is not so important for them in the 21st century... So I really hope that others will not make the same mistake as us of booking safari tour with this organization.
DE
Email Christina | 20-35 years of age | Experience level: 2-5 safaris
amazing safari, friendly guides, good accommodation, with an old car ..
the safari was well organized and we were able to adjust everything a little ourselves. the driver and guide were great! The first hotel was especially good! the second was completely ok, the first just a dream. the only bad thing was the car. Unfortunately, the seat belts no longer worked and for the two long journeys it was a bit exhausting without air conditioning. all in all, the tour was highly recommended!
DE
Email Canan | 50-65 years of age | Experience level: first safari
great Safari in south of Tanzania
we booked a 6 days safari, Selous + Mikumi National park, everything was fabulous except the travel between these two Parks as the roads were "very, very bad" - as our driver used to say. Due to heavy rain season the short cut road was damaged so we took the long one which ended up in a journey of 14 hours. So my advice; if you book the same tour ask for the road conditions on behalf ;-)
RU
Email Daria | 20-35 years of age | Experience level: first safari
Very beautiful lodge and nice people
The very exciting moment in our honeymoon trip was safari! I loved it. Only few things needed to improve:
1) very low electricity in lodge (you cant even charge your phone and we had no light 2 days from 3) and
2) last day walk safari was less then 1 hour because we needed to go to ferry at Dar es Salam (but I wrote it when booked tour), I was upset because it was very interesting, and guide was brilliant!
RU
Email Dmitrii | 35-50 years of age | Experience level: first safari
Good safari organization!
It was the first safari in my life! I studied the offers of many companies, chose Twins .. For an adequate price a tour was offered for 3 days 2 nights in Selus park. on the organization there are no questions, they took away from the hotel (although with a delay of 1 hour), 7 hours by car to the Selus park, with air conditioning. Accommodation in an excellent lodge, my wife and I were alone in the hotel, all our attention, very cool! the safari itself really liked it, it was cool to see so many animals. It’s a pity we didn’t see the whole African five, and especially the lions ((but here it’s lucky. We’re not very lucky. I especially want to note our guide Isaya!He made our adventure interesting, informative, helped a lot, especially on the road, resolved all issues! Isaya Respect!
FR
Email Charlene | 20-35 years of age | Experience level: first safari
Very good safari
Very good communication, private safari was nice. They try their maximum to find all animals. We week Happy to see girafes, éléphants, lions... during 2 days in Selous. They adapt to your request. Only negative point is the car very old : doesn’t have air condition during 7h transfer to Dar Es Salaam and we had a problem with one stucked window that stayed closed (solved after some hours). Otherwise I recommend this tour
FR
Email Clara | 20-35 years of age | Experience level: first safari
Really Good
Faustine is a really nice person. The safari with him and his trainee was a really good experience ! Also the african camp was wonderful.
Thank you!!!
Email Susie | 65+ years of age | Experience level: first safari
A good first safari!
There are a few companies that sound similar to Twins Adventures, so it was hard to know who exactly we had booked with. Mr Zinga was very good about getting back to us and explaining who they were, but having something official from a website with phone #s that were consistent as confirmation would have solved this.
The downside: the jeep ride, without a/c, on bumpy and dusty roads for 5+ hours each way was tough. Although staff was lovely, the lodge we stayed in near the park was subpar - from food to electricity and on.
The upside: Mr Zinga and Isaiah ( a student working with him) were excellent guides and knew the park well. In addition to being knowledgeable, they were interesting people and did everything in their power to provide us with a wonderful experience.
PL
Email Tomasz | 50-65 years of age | Experience level: 2-5 safaris
Superb adventure
We were with friends on a three-day Safari in Selous National Park.
It was amazing , and our guide Deo went out of his way to see as much as possible. Amazing experience.
PL
Email Lukasz | 35-50 years of age | Experience level: first safari
True professionals and flexible tour operator
We have spent 4 days in Selous and Mikumi. We were treaten with great attention, our driver was full of knowledge, nice and very friendly. Accomodatation on Selous was outstanding and food very delicious. Special thanks to organizers for planning our trip and a driver for being a cool guy :)