Serengeti African Tours In National Park
Go Serengeti African Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2019)
- Member Of:
- IATA, TATO & TALA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
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If preferred, you can contact the operator directly
Reviews
Email Alex | 20-35 years of age | Experience level: first safari
Suggest to avoid below average agency with a bad driver
Local agency offered a fair price and booked good accommodation. However, their customer service and English communication were not very strong.
The main issue was our driver. He struggled to find good viewpoints and was not responsive during key moments. We went to see the river crossing, leaving at 6 a.m. and arriving on the spot first. However, when the crossing began, he parked in the wrong place (three times) and didn’t react in time—so we couldn’t see anything, despite having clearly stated that this was our top priority.
Throughout the safari, he often rushed us, especially when we were watching animals—despite this being the main reason for the trip. He always tried to bring us back to our hotel as soon as possible (always dropping us at around 3).
On one occasion, he misunderstood the phrase “why not” (we’re still unsure what he thought he heard) and suddenly became angry, yelled at us, and even suggested he might leave us behind—in the middle of the Serengeti. Although we explained several times that he had misheard and apologised regardless, the situation didn’t improve.
This incident, combined with the missed river crossing, left us feeling that the safari was a waste of money. We gave the minimum tip, though we felt even that was too generous, and he accepted it without saying thank you.
Reply from Go Serengeti African Tours
Posted on Aug 25, 2025Thank you for sharing your feedback with us.
Yes, we did receive a complaint from this client regarding the guide. However, the main issue arose during the day at Kogatende (Northern Serengeti) while spotting the Great Migration. As per the national park regulations, no person is allowed to leave the safari vehicle except in designated picnic areas. The clients insisted on being outside the vehicle near the animals, but our guide could not allow this for their safety and to respect the park rules.
Unfortunately, this situation caused some frustration, and the client was unhappy with the guide from that point onward. Despite this, our guide continued to do everything possible to make their experience enjoyable. In fact, they were fortunate enough to witness the incredible river crossing a highlight of the Great Migration yet this was overshadowed by their earlier request.
We always prioritize the safety of our guests and adherence to park regulations. Our guides are highly trained to ensure both, while still providing the best safari experience possible.