Pollman's Tours and Safaris
- Located In:
- Size:
- 50-100 employees (Founded in 1963)
- Member Of:
- African Travel & Tourism Association
- Destinations:
- Website:
- www.pollmans.com
Reviews
Email Chris Simpson | 65+ years of age
Untrustworthy
We had been really excited to be going to Kenya, booked through a reputable UK holiday company.
Sadly from the start of our holiday things did not go right.
Having arrived at our hotel in Nairobi we discovered that a room had not been reserved for our first night there.
It was resolved and we could have accepted the fact that mistakes happen, however when it came to leaving along with many other tourists, who were all boarding various vehicles, it was so disorganized, first being told vehicle no: *, then another vehicle no, then changed again. When we got outside with our bags we were shown to one vehicle, then told it was another, then told yet again it was another.
This was how things started out and yes they did get better but they also got a lot worse, when we were asked by the driver to pay an extra $30 each to go on a visit to a Masai village, which was part of an afternoon safari. We pointed out that it was included on our paperwork and even showed the driver there and then. We wanted to do the safari but were not interested in the visiting the village (as I have worked in Africa many times and been to places like this previously). We were then told $20 each and that we could not go on the afternoon safari without visiting the village. So we were dropped off back at the Zebra Plains Mara lodge. We immediately contacted our travel agent. The following day all the other guests who had paid for the visit to the village were told they would be refunded their $30 each. We received an apology from the lead driver and a bottle of wine, (which sounds good), but the reality was we'd paid for an afternoon safari for that day, as part of our holiday package and never received it. A single day safari costs a lot more than 1 bottle of wine! We were told by the lead driver that we would be refunded for the afternoon missed but have never received that refund. The whole point of going on a holiday like that is to be able to see the animals. 1 day missed to us, was 1 day missed where perhaps we may have seen a Leopard perhaps!! What happened in regard to the driver wanting to charge us extra was to us, an attempt to get extra money from the tourists, with our driver being directed by someone else, therefore I would warn anybody thinking about booking through this company to think again and look elsewhere. I would not be writing this had we been refunded properly. There were other issues also which we haven't mentioned here and we did tell all this to the Pollman's rep, (Timothy), at the end of our holiday at the Pinewood resort, who said he would email the Nairobi office.
Email Rebecca Delli-Bovi | 50-65 years of age | Experience level: first safari
Flawless from start to finish!
Planned a holiday of a lifetime 14 months in advance.. we were not disappointed.
7 days safari taking in the highlights of Kenya tour followed by 3 rest and relaxation days on Diani Beach in Mombassa.
Pollmans were exemplary in the execution of every detail.
Communication, instructions, check ins and outs, travel. Everything went like clockwork leaving you free to enjoy the entire experience.
Made extra special by our super Guide for a whole week.. Jeremiah, AKA Marshall Eagle.. he would get my vote as Employee of the year for sure.
So obviously passionate about his job and his beautiful Country. We all learnt so much.
Thank you Pollmans and most of all Jeremiah 🙌
Email Mumma Foster Family | 50-65 years of age | Experience level: 2-5 safaris
They looked after us
We had a fantastic week Safari with our driver Spider. He looked after us and we had lots of laughs. We saw lots of amazing animals. It was a new movie everyday!
Best holiday. Thank you Spider.
Safari! Safari!
Mary was the best safari guide we could have wished for.
We arrived in Nairobi , stayed overnight in a local hotel before being introduced to Mary ( the assigned tour guide/ driver) from the start Mary was professional, courtesy & full of knowledge.
We travelled the 4 hours to the Ashnil lodge , throughout the journey Mary was attentive/informing us of passing points of interest & answering our relentless questions!
We arrived at the Lodge @ 2.00pm , (just time to check in& lunch ) & we were out on safari ( with Mary) @ 4.00pm til 7.00pm, back forr evering meal @ the lodge.
The next day & the following 3 days continued with Mary meeting us @ 7.00am smiling/ joking / networking for the best locations with fellow colleagues , her aim , to give us the best safari possible & she certainly did!-
First class professional guide, full of knowledge.
FR
Email Béatrice | 50-65 years of age | Experience level: first safari
3 Nights Kudu Safari
⭐⭐⭐⭐⭐ Exceptional Safari Experience with Pollman's Safaris
Our 3-night safari was truly unforgettable, thanks to the outstanding professionalism of our guide, Kifali, and our driver, Jimmy.
From the very beginning, they made us feel welcome, safe, and comfortable. Their kindness, positive attitude, and constant good humor added so much to the experience.
Kifali's knowledge of wildlife, nature, and Kenyan culture was exceptional. He shared fascinating information throughout the safari and always took the time to answer our questions with enthusiasm and patience. His ability to spot animals was remarkable and allowed us to enjoy incredible wildlife sightings.
Jimmy was an excellent driver. The safari roads can be challenging, but his driving was always smooth, safe, and professional. We felt completely at ease throughout the journey.
Together, Kifali and Jimmy formed a fantastic team. Their passion for their work, dedication to their guests, and genuine kindness made this safari a truly memorable experience.
We were fortunate to see beautiful landscapes and amazing wildlife, but it was also the human experience that made this trip so special.
A heartfelt thank you to Kifali and Jimmy. We highly recommend them to anyone planning a safari in Kenya.
Beatrice & Adelia
France
Email Jane and Alison | 50-65 years of age | Experience level: 2-5 safaris
Excellent Service
A huge thank you to our driver, Abella. He was always prompt, funny, polite and knowledgeable. He kept the jeep clean and was an extremely competent driver and made us feel safe.
Thank you Abella 🙂
IT
Email Gian Luca | 50-65 years of age | Experience level: first safari
A Memorable Safari: Experiencing Africa with Omar, Our Off-Road Hero
Our safari with Omar Shee was more than just a trip; it was a true adventure that opened our hearts to Africa. Omar isn’t just a driver—he’s a storyteller of emotions. He speaks both Italian and English with ease, but more importantly, he speaks the language of enthusiasm and passion. Every animal he showed us—from majestic lions to elegant zebras—came with his contagious smile.
Omar guided us with a mix of confidence and kindness that made every moment special. He struck that perfect balance of professionalism and warmth, making us feel like true explorers in safe hands. He’s a charismatic guy who’s studied to give us the best experience, showing us not just the wildlife but the true soul of the place.
By the end of our three-day safari, we realized Omar had done more than just drive us around: he had turned a family dream into reality. We left feeling like we were saying goodbye to a friend, not just a guide. So if you want a safari that’s truly different from the usual tour, Omar is the one to choose. He’ll let you experience Africa with a unique, authentic, and unforgettable touch.
Email Elaine | 50-65 years of age | Experience level: first safari
Amazing knowledgeable guides who made our experience out of this world
We were a party of 8 & had two jeeps. Our guides Dennis & Haron were both amazing & made our experience outstanding. Their knowledge was second to none & they made sure we saw everything over the 6 days.
They were fun & great to spend the day with. They were both very professional & polite & always had our safety & comfort in mind.
I would highly recommend Pollmans if you’re planning to visit Kenya.
Outstanding service & attention to detail.
IT
Email Matteo | 20-35 years of age | Experience level: first safari
Amazing experience
It has been an unforgettable experience! Our guide Waladi was super kind, helpful and knowledgeable. We’re 100% satisfied
DE
Email Moni und Heino | 65+ years of age | Experience level: first safari
Wonderful safari
From the first minute to the last, these three days were an unforgettable experience. Our guide Muhammed was competent...friendly and patient. He explained everything to us wonderfully. We are super satisfied and grateful for this incredible experience. Special thanks to Muhammed...for everything.
(automatic translation from German)