Our Team of Proffessional Safari Experts
Safari Update Travels
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $75 to $150 per person per day (USD, excl. int'l flights)
Reviews
Email Emilly | 20-35 years of age | Experience level: 2-5 safaris
The whole safari crew is a vibe, they are fun and and a vibrant team.
Communication service is nice, they accommodate the whole audience and have fun activities that favor the whole crew. Lively team.
Email Melonie | 20-35 years of age | Experience level: over 5 safaris
The best safari I've ever had to the maasai mara. Can't wait to travel with you again!
I'd rate their services 9/10...best I've ever had. An entertaining crew, it was simply the best
US
Email Irene | 35-50 years of age | Experience level: over 5 safaris
Satisfying and fun experience
After much and extensive online research, I contacted Silas of Safari Update Travels to book their 3-day Maasai Mara tour for me and my friends. Silas was amazing! He talked me through the options available with my budget, and when I needed to tweak things, He customised the package so that it was perfect. We stayed at Enkorok Mara Camp and we LOVED it. Silas assigned them a brilliant tour guide, Shem who made sure they had the best drives ever, of course culminating with the wildbeast crossing. Enkorok turned out to be an excellent recommendation, and their hospitality, cleanliness, views, everything were on point. Altogether, Silas and Shem of Safari Update Travels, along with the Enkorok team went out of their way to give the best holiday ever. Much, much recommended!
Email Mwikali | 20-35 years of age | Experience level: first safari
Excellent customer service. Surpassed all expectations.
Service 5⭐
Accomodation 5⭐
Meals 5⭐
Transfers 5⭐
Customer service 5⭐
Overall 5⭐
Email Mercy | 20-35 years of age | Experience level: over 5 safaris
This is the best tour company compared to the rest I have engaged before...
Xavier's communication prior and during the trip was dope...Transfers were well organized. He kept in touch with the hotel to ensure his guests were well attended to...
CH
Email Agata | 20-35 years of age | Experience level: first safari
Overpriced dishonesty, don't go with them!
Unfortunately, can't recommend this company. Their offer and price doesn't reflect the actual services and the moment you have a complaint they stop responding. We booked a group mid-range safari but everyone else in the group booked a budget one, so we paid double (or triple?) and got the same service but accommodation. The jeep was far from luxury and they promised a goup of 6 ppl but ended up cramming 8 people in the small jeep most of the time. We also paid for 2 entries to Masai Mara but were taken once, while everyone else in our group went on the extra game drive and we were not told about this (!!!). The only positives were the accommodation and the driver - he was great and we managed to see plenty of animals.
Reply from Safari Update Travels
Posted on Mar 6, 2023Hi Agatha,
Thank you for your taking your time to write us feed back on your safari experience.
We wish to respond again to your review just like we had responded through our agent (Xavier), who has been in communication with you directly through WhatsApp before and after your safari.
We note that your booking was done directly through our agent (Xavier ) with the help of your friend. He tailored the itinerary as per your recommendations, and you both agreed on the price.
We are grateful you enjoyed the accommodation. Being a group joining safari the rates for each guests varies according to which Camp/lodge category they stay at ..PRICE varies as some book Luxury,Mid range or budget Camps/Lodges but still share same Jeep during game drives.
For joining safaris a jeep has a Maximum of 8 seats where if low bookings are experienced we serve 6 pax per car while on good day 8pax travel in one jeep. We have never had a small or big jeep as the size of all we provide are the same.
Also, we note that you were Notified of your itinerary before you booked and briefed in the morning of your safari.
It is also important to note that we received positive feedback from our clients who did the same safari with your group.
We once again regretfully apologise for the inconvenience experienced on your safari.
We acknowledge this as a positive criticism and We promise to do better and Improve on our services.
Email Victor | 35-50 years of age | Experience level: first safari
Mind blowing
Mind blowing awesome experience got to see a lot of wild animals up close, highly recommend a visit to the Masai Mara.
SE
Email Ralpha Mendez | 50-65 years of age | Experience level: over 5 safaris
Wonderful safari to Masai Mara!
This safari was one to remember. I made arrangements to visit Masai Mara during my vacation and Safari Update Travels made it possible. I arrived in the Mara in the afternoon hours and then set out straight for the afternoon drive. It was quite refreshing. The camp I stayed at was very accomodating and cosy, to top it up it had bonfires to keep us warm in the cold nights, great food and hot water. I also visited the local Masai village which was nearby so I was able to interact with many members of the community. The best part of the trip by far was our tour guide John. Besides being witty and having a deep sense of humour John is one of the kindest people I’ve ever had the pleasure of meeting. He went beyond his means to take care of us, and make our trip memorable. Will definitely be back for another tour with Safari Update Travels in the future.
IT
Email Mauro Jorginho | 65+ years of age | Experience level: over 5 safaris
The best of Amboseli!!
We booked our safari with Safari Update Travels and we had no regrets whatsoever because everything went according to our expectations. Our driver John did an excellent job guiding us through the whole safari. The entire safari was very tiresome but quite satisfying. John provided a lot of detailed information about the animals and was more than willing to answer our questions. Unfortunately, the days were cloudy so we were not able to see Mt. Kilimanjaro, but we were fortunate enough to see several animals, thanks to John. It was an excellent 3 days trip to Amboseli.
BH
Email Eman albustani | 35-50 years of age | Experience level: first safari
Non reliable
I planned a family trip with my daughter and Kenyan friend to Kenya for first time. I used safari booking to find the right operator.
I selected safari updates based on reviews which was completely misleading.
Silas sounded professional by providing pricing but he did not change the pricing for my Kenyan friend and took 1700 dollars for 3 days trip to masa marai.
Since we were ladies on own, I requested him for reliable car and he mentioned it 4x4 top luxury which was completely the opposite.
The car stopped 3 to 4 times because of the battery. It was full of dirty masks, broken handles and the driver Charles didn't knew how to open the socket switches to charge our mobiles. The car provided was not anywhere close the to the pictures.
I was frustrated by first day and it was too late to change the plan. Then our driver Charles did not know where animals were, he was just roaming around the park following our operator cars.
When I called Silas, he offered us a free trip to masai village as part of the package which Charles did not have clue about.
The only positive thing about this trip was the hotel people at jambo mara in masa marai. I have to mentioned that they went beyond and above to make us feel comfortable which was completely opposite to what Charles and silas provided.
If I had the option I would rate Silas 0, I don't appreciate dishonesty specially when I had planned my trip in July and paid 50%.
I finished my trip yesterday and I called him expressing all of this, he has vanished and never called back.
