Our wonderful Staff members
Trots & Safari Uganda
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- UTA, UTB, UWA, UTOA & USGA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $620 per person per day (USD, excl. int'l flights)
Reviews
SK
Email Mario | 20-35 years of age | Experience level: 2-5 safaris
Not recommended at all.
I am not sure if the other reviews are real about Trots and Safari operator. I have completly different experience with this company of my 3 days trip to Bwindi:
1. They have been lying from the beggining. Edison was trying to convinced me (and in the end he did), that they are able to transfer us to lounge in Bwindi from Entebbe airport in 6-7 hours, even when google maps shows time 9-10 hours. Unfortunately I have believed them because of smooth communication and calls with Edison. We arrived at Entebbe airport at 3 pm. We get to the lounge after 12 hours of driving at 3 am next day. Even if we had a good car (look at point two in review), we can not make it in 6-7 hours. It is impossible. If I have knew that, I will never booked this trip. The night driving in the roads of Uganda are not safe at all, do not believed them, if they tell you it is safe! We drove 9 hours at night and have been scared to death.
2. Trots and Safari company has only one car- this company car was broken after first 2 hours of the trip- actually first borken thing was our left front wheel. Took 2 hour to repair it. In total, car has been broken 3 times during our 3 days trip. Every time something different- wheel, engine, cables. It did not make it to the end. We get another 2 cars from insurance company, what was called to transfer us to the hotel. That car should have never been used for that kind of trip. Totally unprepaired and unsafe for trip. We had only luck, that it did not broke in night at Bwindi forest. During our trip we really felt unsafe and that ruined our trip.
3. We did not have any lunch box or dinner on our first day, Trots and Safari are selling this trip as a full board trip.
4. First night we slept 2 hours because we arrived at 3 am, instead of 8-9 pm like was planned by Edison (unreal even for google maps planning, I am ashamed, that that I have believed to this guy). We did trek to gorillas, permits cost 1400 dollars, and we have been too tired to even enjoyed it after 2 hours of sleeping.
4. Our guide was Jimmy- he did everyting what he could. But he did not know even in what accommodation we sleep. And Edisons phone at night was turn off, when Jimmy was trying to reach him to ask, where we should sleep.
5. In the end of trip I have asked for partial refund, they have stopped communicate with me.
I would like to recommend to anybody, who wants to book trip with Trots, first think twice before booking, do not believed everything, what they are saying and be prepared, when you will arrived to the airport and you will give them rest of the money for the trip, they have stopped to being interested in service.
Reply from Trots & Safari Uganda
Posted on Dec 4, 2023Dear Mario,
Great to hear from you Mario. Thank you so much for the feedback regarding your 3 days Budget Tour to Bwindi experience and we deeply apologize for disruption caused.
We respect optimistic criticism, however without being protective we have to explain and show our side of the story.
You managed to read through our reviews you found on this platform, clients express their satisfaction and Value for their money. And the reviews are genuine please.
1. We didn’t lie to you MR MARIO!!! Earlier in our communication before you booked with us. You forwarded to us your fight scheduled time which you were to arrive on 14th November at 14:00pm and depart on 17th November at 9:50am. You inquired if it would be possible to do the trip and our response was “It will be possible on condition that you agree to transfer right away upon arrival and you will reach at the accommodation near Bwindi Impenetrable Forest National Park at night (11pm)” because the drive time is approximately 9 hours. And your concern was if it was Safe to drive at night in Uganda. In our response to that question was .Yes it Very SAFE to drive at night, we even sent a couple of references to you about clients who arrive the same time and they agreed to transfer right away just like you did. In Our Proposal, it is well elaborated that you needed to arrive a day before the Tour OR early morning at 10am before the Tour starts but your Flight schedule time was very tight and you were not willing to adjust or change. In whole, you arrived safely at the accommodation.
2. We are really sorry that the car you had later evolved some unconscious problem, this was not speculated. Good enough your guide had to find a quick solution that later worked-out for you. This did not cost you not more-than two hours.
3. For accommodation, everything was catered for on Fullboard . And we are going to reach out the accommodation staff because all meals were included and paid for! We are really sorry for that but the next morning when we called in and asked you how everything was going, you only raised the issue of the vehicle breaking down implying other things were well.
4. Thank you so much for appreciating Our guide Jimmy . For the Safari planner Edison his phone was on all night and it is our Company policy that Tour consultant’s phones must be accessible 24/7.
5. You asked for partial refund. We clarified on the funds and we sent the cost break down for you. On the first transaction you deposited 60% of the tour cost to pay for the gorilla permits, we informed you to add Sur-charge and you insisted you would make transfers without any charges incurred on your side and our side as well .It still affected us and we told you that. You communicated that you would pay for the sur-charges and the rest of the funds on arrival by cash but still you used the same system and did not included the charges again. Leaving the Company in deficit. But you still want the partial refund.
Thank you for the opportunity to serve you and we always take Our clients satisfaction to be of greatest importance, it's a inconsiderable we didn't satisfy you.
Kind regards
Trots and Safaris Management .