Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 193
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 193 Reviews
K Coveney   –  
Australia AU
Visited: July 2022 Reviewed: Jul 29, 2022

Email K Coveney  |  50-65 years of age  |  Experience level: 2-5 safaris

Professional, knowledgeable and delivered my dream trip to Uganda
5/5

To start with, by the time other travel agents had emailed me back, Cuan had already sourced and organised an ideal trip for me to Uganda, a primary objective being to see the Mountain Gorillas. Despite the immense challenges of the last two years, Cuan kept me updated regularly.
The trip itself certainly exceeded my expectations - especially as a solo traveller I was a little apprehensive. From the time I landed in Uganda to the time I left I was taken care of by exceptionally friendly, professionals from Wild Frontiers. The accommodation was outstanding - stunning rooms, locations, scenery, staff and food. All such great places to relax between the utterly incredible treks / safaris to see the amazing animals Uganda has to offer. The treks (I did two) to see the mountain gorillas were just surreal - there is nothing else on earth like seeing these stunning gentle giants in their habitat. Trekking to see the chimps in Kibale Forest was a close second.
I can highly recommend Cuan at Ubuntu African Safaris to ensure you have the best experience possible in Africa. Very knowledgeable, professional, friendly and great attention to detail.
Thanks again Cuan for a 5⭐️ Trip !

Bernadette and Colin   –  
Australia AU
Visited: May 2020 Reviewed: Sep 7, 2020

Email Bernadette and Colin  |  50-65 years of age  |  Experience level: first safari

The recommendation for a tour that never happened
5/5

We never got to go on our safari in May 2020. We were looking forward to it but COVID prevented us from doing so. We would like to thank Cuan though for working with us to keep within our budget and put together what we believe would have been a wonderful personalised trip. We would also like to thank Cuan for working tirelessly for us to get our monies back. We are certain that he worked above and beyond for this. If this is the service that is given to a new client, then we have no hesitation to recommend African Ubuntu Safaris to anyone who is looking for a very reputable tour company. Thank you once again.

Tiffany & John   –  
Australia AU
Visited: December 2019 Reviewed: Jan 17, 2020

Email Tiffany & John  |  20-35 years of age  |  Experience level: first safari

An adventure we will never forget!
5/5

We highlighy recommend anyone travelling to Africa to get in touch with Cuan at African Ubuntu. Cuan did an outstanding job organising our trip to South & East Africa. It was an unforgettable trip and more magical than we ever imagined!

Cuan took the time to understand our travel interests and planned the trip to perfect - from transfers, selection of camps and safari tours.

Cuan was always willing to help, answering all of our queries promptly (not only during the planning stages but also during the journey).

Thank you again for a trip of a lifetime!

Brad & Tracey   –  
Australia AU
Visited: November 2019 Reviewed: Jan 3, 2020

Email Brad & Tracey  |  50-65 years of age  |  Experience level: first safari

A company that goes above and beyond, excellent local knowledge and service - highly recommend
5/5

In November we completed an amazing 22 night personalised tour for 4 people covering South Africa, Zimbabwe and Botswana with African Ubuntu Safaris. Cuan McLaren our principal contact was brilliant to deal with, as was there South African contact on the ground Gerald. One week before we were due to travel we had to defer our trip for two months and they handled the whole reschedule of 7 flights and 6 locations with minimal fuss. Not only that they were also in constant touch with us when South African Airlines went on strike mid holiday and organised alternative flights and transfers, plus they organised us a mid transfer stop for us to watch the Rugby World Cup Final. Our tour exceeded expectations, all the accommodation, transfers and tours were first class, we thoroughly enjoyed our first trip to Africa and we be back. We would highly recommend African Ubuntu Safari for your African holiday, you will not be disappointed their knowledge of Africa and service were excellent.

Sam   –  
Australia AU
Visited: November 2019 Reviewed: Dec 18, 2019

Email Sam  |  20-35 years of age  |  Experience level: 2-5 safaris

Great service, knowledgeable and friendly - couldn’t recommend more highly
5/5

Second Safari tour planned by African Ubuntu Safaris. Both have been incredible. Cuan’s knowledge and passion guarantee a brilliant African safari. Friendly, always willing to assist and professional.

Jenelle & Ron   –  
Australia AU
Visited: November 2019 Reviewed: Nov 30, 2019

Email Jenelle & Ron  |  50-65 years of age  |  Experience level: first safari

Ubuntu miraculously managed a complete holiday reschedule for four of us and did it with a smile.
5/5

When everything is running smoothly it all looks easy but it is when unexpected complications arise the worth of a really good Travel Agent comes to the fore. Ubuntu Safaris are really good Travel Agents.
Our South African-Zimbabwe-Botswana tour involving 6 flights and 7 locations had to be completely rescheduled due to a parent's illness which Ubuntu Safaris miraculously managed on our behalf. There was much to do and a lot of communications between all parties to make our wonderful tour happen and Ubuntu were tireless in their efforts to accommodate our needs. Ubuntu's recommendations and choices of accommodation and Safari Lodges were spot on. We will return to southern Africa one day and it will be through Ubuntu Safaris.

Chris & Barbara   –  
Australia AU
Visited: August 2019 Reviewed: Sep 28, 2019

Email Chris & Barbara  |  50-65 years of age  |  Experience level: first safari

Extremely helpful and informative, delivering all the information in a timely and pleasant manner.
5/5

The information provided was accurate and informative. All questions answered in a friendly manner with a nothing is to much attitude. The tour was great fun and everything went as planned. The finer details were precise and even when we were in what appeared was the middle of nowhere our every need was catered for. Food and accomodation was top knot notch and the trip was amazing. Africa and its people were simply amazing.

Lorna & Colin   –  
Australia AU
Visited: August 2019 Reviewed: Sep 9, 2019

Email Lorna & Colin  |  65+ years of age  |  Experience level: 2-5 safaris

Hakuna Matata- no worries everything was perfectly well organised.
5/5

Communication during the planning stage was great. Every issue or concern I had was addressed either on the phone or via email. Cuan was always honest and willing to discuss options and because of his experience, was able to make sound recommendations.The service was very good and we could set off on our safari with confidence.
The accommodation was excellent, surprising that such high quality establishments and services could be found in such remote locations. The only concern was that the Farmhouse at Ngorongoro Crater (although an excellent establishment) was quite a distance from the crater so it took a good hour or more driving to reach it on the morning of our safari.
All the safaris were excellent and each and every driver we had was extremely knowledgeable, interesting, friendly and easy going. This made each safari so much better. We were fortunate enough to see lots of different animals and birds and our guides were very accommodating so we could get the best possible view and have time to take plenty of photos. The highlight was seeing the great migration with thousands of wildebeest in the Masai Mara.
Each game park we visited was interesting and rewarding - offering something different in each place, so couldn't really say that one was better than the other - we enjoyed them all. The downside was the long, slow, dusty roads between places which meant we had very full days and little time to relax on arrival to the lodges. I guess that this is unavoidable when trying to fit in visits to lots of places in a limited time.
The hospitality and service at each hotel was excellent and so nice that the staff were very friendly and always willing to talk to us. So good to hear their stories. I felt that maybe the tipping is getting a bit out of hand and there is a growing expectation to tip for every service supplied.
In conclusion, we were thoroughly satisfied with the organisation of our trip with African Ubuntu Safaris and everything seemed to "spot on". We had no concerns whatsoever and would wholeheartedly recommend them to other travellers.

Simmone, Martin and Amelia   –  
Australia AU
Visited: July 2019 Reviewed: Sep 8, 2019

Email Simmone, Martin and Amelia  |  35-50 years of age  |  Experience level: first safari

Professional , knowledgeable, listened to our concerns and alleviated our fears
5/5

Can’t highly recommended Ubuntu safaris enough , from out first discussions of what we would like to do to the first proposals from which to choose was , insightful and professional and you knew that they knew what they were doing . They gave great suggestions where to stay etc for the best location of the great migration only someone with deep knowledge of the great migration would get this right which they did .
They listened to what our concerns were travelling with young ladies and put our fears at bay . Not a stoned was left unturned to ensure out trip was safe and exceeded all our expectations .
Quan made our wish list happen , covering 5 counties in 20 days , what we thought would be impossible, Quan made possible
No question was too difficult to answer , believe me we asked many along the way .
Quan went out of his way to accommodate our meetings in the office and at hand always when a question came up.
The itinerary was so detailed and had absolutely everything we needed .
He had to liaise with our travelling family in London and nothing was too much trouble even with time difference .

He even went out of his way to put us in touch with his wildlife photographer for tips and tricks before our trip .

We so were fortunate to have his father Gerald pick us up from Johannesburg airport and take us to our hotel .We had a wonderful dinner with Gerald and Louise at a wonderful local restaurant, what an unexpected and wonderful way to start our adventure, discussing our trip and what to expect and sharing their wonderful travel stories .Their hospitality will never be forgotten and truly a wonderful memory of our trip.
Once again so blessed to have Gerald pick us up from hotel and drop us off at the airstrip to start our safari , this personal touch money can’t buy.
All our adventures were in themselves amazing , hard to have a favourite as they were all soo different .
SA - Sabi Sands
Zambia
Tanzania , crater and Serengeti
Uganda - Gorilla trek
Each country and experience was beyond words and surpassed our expectations
It was important for us to experience the local culture and communities which he assisted in making happen . This definitely touched all our hearts and is an experience we will never forget .
There were 2 birthdays on our trip and Quan assisted in making these memorable and special .
There were no major hiccups along the way but knowing we had Quan and Gerald at an email / phone call away made us relax .
There was delayed local flight that would make our connection very tight and we weren’t getting much information from the local airstrip .
We contacted Cuan back in Australia, he found out what was happening with the flight and organised with airline to rush us through to connecting flight and then again had someone waiting for us as soon as we got off the plane to ensure connection made , we could have not made this happen .
Knowing this was arranged made us feel at ease .
I’m one who always organises our own travel , as good as I think I am I could have never even started to book a trip to Africa .
The complexities of our travel , countries , timing , could only be done by someone who has an in-depth knowledge of all the African countries .
We can’t thank Cuan , Gerald and Louise enough for making our trip the most memorable one we have ever experienced .
We left a piece of our hearts in Africa and we will be back and the first person we will see will be Cuan .
Thank you Ubuntu safari you made our dreams come true and exceed all our expectations.
Until next time .

Peter & Sandra   –  
Australia AU
Visited: August 2019 Reviewed: Sep 5, 2019

Email Peter & Sandra  |  50-65 years of age  |  Experience level: first safari

Faultless, extremely well planned Safari that delivered beyond expectations.
5/5

Cuan summed up our needs accurately and delivered the perfect Safari for us.
All communications conducted in a timely and appropiate manner, attention to details was faultless, management of an unexpected Airline flight cancellation was handled very efficiently and as a result of all this the Safari itself delivered beyond expectations. We highly recommend African Ubuntu Safaris.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 193
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
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