Going The Extra Mile Just For You
Extra Miles Unique Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KATO, AMREF, AMADEUS & TOP TRAVEL TRIP
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $825 per person per day (USD, excl. int'l flights)
Reviews
IN
Email Rumno Mukherjee | 50-65 years of age | Experience level: over 5 safaris
Very responsible and customer centric
Our interactions with Joseph was very pleasant and he guided us properly to understand the ground realities and helped plan accordingly.
Once we reached Nairobi, we were met by him at the airport and we met our driver cum guid Chris. Chris himself is passionate about wildlife and did everything to make sure we get to see the big five up close and plenty.
He was tireless for all the five whole days of game drive and we covered distance inside the jungle. Whenever he heard of spotting, he rushed to the place of action. The stays were comfortable and hotels were decent albeit expensive.
The only thing which could be avoided was the Masai village visit, which is purely a money making endeavour.
Overall, Extra Miles made sure we had one of our memorable holidays.
DE
Email Leo | 20-35 years of age | Experience level: first safari
very nice :)
We had a wonderful safari in the Masai Mara – the organization, pre-trip communication, service, and reliability were excellent. The value for money and the overall experience were absolutely convincing.
One point that is especially important to us: we want to emphasize how crucial sustainability is for preserving this unique natural reserve. This also means avoiding off-road driving. We understand that it can be tempting to get closer to the animals, but this is exactly why all travelers should actively remind their guides to respect the rules. Only in this way can we ensure that both wildlife and landscape are protected in the long term, so that future generations can enjoy this beauty as well.
Overall, an unforgettable safari that we can highly recommend – with the heartfelt request to always keep the protection of the Masai Mara in mind.
US
Email Fangyu | 35-50 years of age | Experience level: first safari
Fascinating 4 days in Masai Mara, cannot expect more!
It's our first african trip and I did tons of research not to be scammed. Among over 50 travel agency I have contacted, extra miles became our final choice. Why ? first of course is their competitve quote. I picked all hotels in the trip so easily to compare the price between different vendors, extra miles is the only one who gave me detailed cost breakdown (accommodation / transportion / park fees) . But the real important thing which push me to make final decision is Joseph's professionalism and enthusiasmn in communication: He quickly responded all my questions with personalized, extensive suggestions. NOT a chatgpt answer I got from other agents. And he catered to all my requirepemnts like booking the flight directly and even help me to contact the hotels I booked myself. His prompt service didn't drop after we paid the deposit and everything went smoothly all the way to our arrival in Naroibi airport. YOU ARE THE BEST, JOSEPH!
Our driver Simon , performed another good job in Masa mara. He always actively searched for animals for us and patienly answered our questions. It was raining heavily late afternoon everyday during our stay and road was very muddy. Thanks for Simon' excellent driving skills, we didn't get any trouble and saw all the animals we expect to see , including a leopard climing down from the tree with a impala !
I would sincerely suggest everyone who read this review, send them a email to show your interest in east africa , and you definitely won't be disappointed !
Email Joanna | 20-35 years of age | Experience level: first safari
Truly Went the Extra Mile!
We had an unforgettable African safari experience with Extra Miles in Nairobi! I went with a group of girlfriends, and the whole trip was planned beautifully from start to finish. They truly lived up to their name — going the extra mile to make sure everything ran smoothly.
Our local tour guide and driver were so knowledgeable, friendly, and flexible — they made our journey even more special. One of the highlights was the hot air balloon safari, which we decided to do at the very last minute. Extra Miles somehow made it happen with barely any notice. We were so impressed!
Highly recommend Extra Miles to anyone looking for a personalised, stress-free, and memorable safari in Africa. Absolutely worth it!
CN
Email Ken | 20-35 years of age | Experience level: first safari
A Perfect Safari Journey with Extra Miles Unique Adventures
Among the 30+ local tour operators I contacted, I chose Extra Miles because of Joseph’s professionalism, enthusiasm, and patience—and it proved to be the right decision. Joseph, Fred, Felix, and the entire Extra Miles team made this trip absolutely perfect.
We booked the itinerary a year in advance, and after paying the deposit, Joseph’s attentiveness never wavered. He promptly answered all our questions and resolved any issues, consistently confirming details with us before the trip. When he noticed our late-night flight arrival, he even went out of his way to pick us up from the airport at midnight and escort us to our hotel. Throughout the trip, he checked in daily to ensure we were enjoying ourselves, always prioritizing our experience.
Our first stop, Amboseli, was a perfect appetizer. The hotel choice, Eleai, offered the best view of Kilimanjaro. Our guide, Felix, was incredibly punctual with top-notch driving skills and led us to a stunning spot where elephants and the snow-capped mountain aligned perfectly.
The Masai Mara leg was even more spectacular. Calling Fred the best guide in Kenya is no exaggeration. Even during non-safari drives, he shared rich cultural insights, deepening our understanding of Kenya. The vehicle was top-tier, with large windows and a canopy ensuring every seat had a prime view. Knowing we were big cat enthusiasts, Fred took us to see three cheetahs and countless lions in a single day, including an adult male lion casually lounging beside our vehicle to cool off. For every animal we encountered, Fred provided detailed explanations of their behaviors and traits, patiently answering our questions without a hint of impatience. His deep knowledge allowed him to anticipate animal movements, positioning us for the best viewing and photography opportunities.
The final stop at Crescent Island was the perfect conclusion. Joseph thoughtfully included a lunch at Naivasha Sopa, where we experienced this unique hotel and spotted Rothchild’s giraffes. Remarkably, during our boat tour after the Crescent Island hike, we encountered rain in the dry season, making our journey even more unique.
In short, this was a flawless trip, and no words can fully express our gratitude. The next time we go on a safari, we will undoubtedly choose Extra Miles again!
在我沟通的30几家地接社中，最终选择extramiles的原因是Joseph的专业、热情和耐心，事实证明我的选择完全正确。Joseph，Fred，Felix以及extramiles所有的工作人员让我们本次旅程变得完美。
我们提前一年开始预定了这份行程，在支付定金后行程开始前的这段时间，Joseph对我们的态度没有丝毫的冷淡，依旧是有问必答，及时解决我们的任何问题，在行程开始前不断的和我们确认行程，甚至发现我们航班深夜到达，担心我们不方便打车，主动在凌晨到机场送我们到酒店。行程开始后也是每天询问我们的体验，非常重视我们的感受。
第一站安博塞利是完美的开胃菜，酒店的选择很成功，eleai拥有最好的乞力马扎罗视角，我们的第一个向导Fred非常守时，驾驶技术一流，带我们找到了大象和雪山同框的绝佳点位。
马赛马拉的行程则是更为惊艳，Fred说是肯尼亚最好的向导也不为过，哪怕没有Safari的赶路过程中，也给我们讲述了非常丰富的人文知识，让我们更了解肯尼亚这个国家。车的条件也是最顶级的，超大的窗户和顶棚，保证了车上每个位置都有绝佳的视角。在得知我们是大猫爱好者后，更是带我们一天之内看到了3只猎豹和数不清的狮子，其中一条成年雄狮甚至主动趴在我们车旁乘凉。遇到的每个动物，都会给我们详细的讲解他们的习性和特点，不厌其烦的回答我们的问题，没有丝毫不耐烦。可能就是因为对动物的了解，Fred总能通过预判动物的走位为我们找到最佳的观看和拍照点位。
最后的新月岛行程更是为我们的行程画上了一个圆满的记号，Joseph在安排行程时，细心的为我们增加了naivasha sopa午餐环节，让我们感受了这家特别的酒店，并在这里打卡了罗氏长颈鹿。值得一提的是我们在新月岛徒步结束后的游湖过程中，在旱季竟然还赶上了一场雨，更是让我们的行程变得更加unique。
总之，这是一次完美的行程，任何语言都不足以形容我们此时此刻的感动，下次再来safari我们还是会坚定的选择extramiles！
Email Nick S | 50-65 years of age | Experience level: first safari
Brilliant game drive
An amazing tour of Nairobi National Park with all the big attractions covered. Excellent service and knowledge of the wildlife. Also very skilled in locating all the top animals, including lions, white rhino, black rhino, giraffes, crocodiles and many more
Email Martin Joyce | 50-65 years of age | Experience level: first safari
A truly amazing company with the best people and most amazing itineraries!
We have just finished the most marvellous Lakes and Safari tour with Extra Miles Unique Adventures and it was the most wonderful time! Every single aspect of the trip was outstanding, from our tour Guide Simon, to the wonderful accommodation we stayed in and we cannot forget the memories made over the 5 days.
We cannot recommend this company enough. Their service and standards are excellent and the attention to detail is second to none. We can’t wait to come back to use Extra Miles Unique Adventures again. This company are truly dream makers and nobody should hesitate to use them!
MX
Email Isabela Yang | 35-50 years of age | Experience level: first safari
Being threatened and kidnapped! What a terrible experience! I am a victim!
My mom and I spent $10,000 on the trip, not including airfare. We booked a 12-day luxury tour in Kenya and Tanzania. They were so annoying along the way, making faces, robbing, and threatening our lives. It felt like they had no reason to rob us of our money.
Some of the hotels they booked for us were very ordinary. Silas threw us to the other two tour guides and sent messages throughout the trip. They were not two tour guides, but just two drivers. The tour guide in Kenya, Chris, changed his face from the moment he left Kenya. I didn't give him a lot of tips at first because I exchanged all my beauty coins for county magistrates. Then he made faces along the way. To be honest, I felt that I was providing him with emotional value along the way instead of the other way around.
Tanzania was even more exaggerated. They took us to the Maasai village. At first, they said it was 100 US dollars per person. Later, when we got off the car, the chief said it was 100 US dollars per person. I said we would not go there. We took some photos in the valley (no photos of people). As a result, they threatened us that this place was theirs and we could not take photos. We went to get in the car. When we got in, they stopped us and asked how much money we had. I wanted to close the door, but they said they would not let us. Is this robbery in broad daylight?
Then Silas told the tour guide Micheal that there was a 10 US dollar tip per person per day. I gave him a shilling and he said what was this? To send away beggars? I said I didn’t have that much US dollars and he said you go get it.
On the way back to Kenya, we were asked to change to another black car. We thought we were kidnapped and almost called the police because Silas said there was no such arrangement.
If you want to ruin your vacation, choose them. Robbers! 0 experience!
Reply from Extra Miles Unique Adventures
Posted on Jul 12, 2025
We have read your review with deep concern and disappointment. While we appreciate all forms of feedback from our clients, we must categorically and firmly respond to the serious accusations and misinformation presented in your statements.
1. False Allegations of Threats and Robbery
Your claims of being threatened, robbed, and even kidnapped are extremely serious and damaging. However, we must state unequivocally that these allegations are false and without basis. At no point during your 12-day safari in Kenya and Tanzania was any incident of robbery or threat reported to our team, local authorities, or any tourism body. All scheduled services — including accommodation, park entry fees, game drives, and transfers — were delivered exactly as agreed upon in your confirmed itinerary.
2. Professional Conduct of Our Guides
You mentioned that our guides were “just drivers” and acted unprofessionally. This is not only inaccurate but also disrespectful. Our guides are highly qualified, fully licensed tourism professionals who undergo strict training and comply with national park regulations in both Kenya and Tanzania. The fact that you successfully visited every park and hotel as scheduled — without getting lost or missing any activity — is proof of their competence. It is misleading to diminish their professionalism by reducing them to “just drivers.”
3. Unwarranted Personal Attacks and Miscommunication
Referring to our guide by a derogatory term is deeply inappropriate. Tipping is entirely discretionary and should never be used as justification to demean someone's character. If there was any miscommunication, we encourage respectful dialogue — but it must be two-way. Throughout your trip, there were no complaints raised regarding missed experiences, late departures, or poor conduct, which further questions the validity of your sudden outburst post-tour.
4. The Maasai Village Visit Incident
The visit to the Maasai village was not part of your original itinerary. It was arranged locally, independently from the office, and our records show you had the option to participate or decline — which you did. Additionally, taking photographs in culturally sensitive areas without permission is against commonly known etiquette, and we always inform our guests about such protocols in the pre-departure guide. If you felt mistreated, it should have been reported immediately so it could be formally investigated.
5. Claims of “Kidnapping” and Vehicle Switch
Your allegation of nearly being kidnapped is not only false but borders on defamation. At no point were you transported in a black vehicle provided by us. The entire transfer from Tanzania to the Namanga border was handled by our licensed silver van, with Michael — your assigned Tanzanian guide — accompanying you throughout. All vehicles used during your tour were registered tourism vehicles:
• Kenya Landcruiser: KCY 188A
• Tanzania Landcruiser: T118 CHW
• Transfer Van: Silver, licensed tourism vehicle
If indeed you boarded a "black car," we kindly ask that you provide the vehicle’s registration number so that we can launch an immediate investigation with the authorities. However, according to our records and your assigned guide’s itinerary, there was no such switch or unauthorized vehicle use.
6. Our Standards and Reputation
We are a registered and licensed tour operator operating under the strict regulations of both Kenyan and Tanzanian tourism authorities. Our long-standing record of client satisfaction, as reflected in numerous positive reviews, stands in stark contrast to your accusations. We take our duty of care seriously and treat all clients with utmost professionalism, dignity, and respect.
Thank you.
ES
Email Luciano H | 50-65 years of age | Experience level: 2-5 safaris
super caring and helpful
I knew from the beginning that they were to be the guides for my safari trip to Kenya. They have been flexible, careful and attentive to every detail. In terms of prices, I think they balance very well the cost/benefit of their proposals.
During the trip, they were on top of me every day to know how I was doing.
Some point of improvement: the vehicle was a little behind others we have seen, which made the trips (many are very long) slower and suffered by so much movement. it lacked power to face the climbs and the overtakes to other cars with more ease.
I recommend them 100%.
US
Email Richard | 20-35 years of age | Experience level: first safari
Highly recommend Extra Miles
Emailed multiple companies looking for 7 day tour and Extra Miles had the best deal based on accomodations, price, and parks. Very good communication from the very beginning asking for quote, making changes, clarifying things, payment, leading up to the trip, and arrival at Nairobi airport and getting to our first hotel. Sam was an amazing tour guide and we got to see many different animals. Each park was very unique. Unforgettable experience.