Tailor-made & affordable Kenya safaris
Africa Kenya Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Member Of:
- Kenya Association of Tour Operators (KATO), MINISTRY OF TOURISM OF KENYA & Ecotourism Kennya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $165 to $250 per person per day (USD, excl. int'l flights)
Reviews
Email Hannah | 20-35 years of age | Experience level: first safari
Dishonest company
DO NOT BOOK!!! They scammed us out thousands of dollars! My husband and I booked a 5 day honeymoon safari, paid in full, through them in January and checked in with them a few weeks before arrival to make sure everything was confirmed and our itinerary was set- to which they reassured us it was. Upon arriving at our 2nd nights accommodation we found out not only was that hotel not paid for but the rest of the accommodations, park fees and driver were also not paid! They claimed they are having money issues and the “bank took the funds”. We have not been issued a refund despite them saying we would be receiving one. I encourage everyone that has been scammed by them as well to contact the tourism police and file a claim. They should be held accountable!
Email Eva | 35-50 years of age | Experience level: 2-5 safaris
We had a terrible experience - they cancelled on us last minute and have not returned our money.
We paid $930 for a safari which was the full agreed-upon amount for our group. 24 hours prior to the safari we received an email stating we owed another $400. We declined to pay this since we had already paid in full, so they cancelled our trip leaving us without plans less than 24 hours prior to the trip. They stated they would reverse the initial payment, but no refund has been received. I have sent communication notifying them that we have not received our refund several days ago and they are not responding. We feel like we have been scammed. Feels like they were just trying to take our money without providing services. We have now had to file a claim with our credit card company to dispute the original charge.
CA
Email Kirsten | 50-65 years of age | Experience level: 2-5 safaris
I recommend you do not use this company!
Do not use this company, we feel scammed!
My husband and I, along with 3 friends, booked the 14 day, 9 parks Ultimate Kenya Tanzania Safari on Dec 1, 2024 to start Sept 25, 2025. Our contact was MARY. On day 5 of our tour, our driver, Sisto, told us that he had not been paid and that none of our accommodations going forward had been paid. We had to either pay again for our accommodations and all of our park fees or else we were done our tour. We decided to continue our tour as the only thing worse than being scammed was to go home without the experience we came for. Our driver took us into Nairobi on day 6 to confront HUMPHREY, the owner, and for almost 3 hours he gave us every excuse in the book. We did get confirmation that we had accommodations booked (not paid) and a new driver for the Tanzania portion so that we could finish our much anticipated trip, which we did. For the five of us, we were scammed out of $25,000 cdn.
Based on our experience do not book with Africa Kenya Safaris or any other company headed by Humphrey.
Email Kellie | 50-65 years of age | Experience level: first safari
Do not book with this company!
Two friends and I paid thousands of dollars for a 5-day safari with this company. We arrived in Nairobi only to find out that they cancelled on us the day before we were due to leave. Two other people ended up on another safari with us who had the same problem. It has been 5 weeks, and they have not refunded any of our money, nor do they respond to our communications. We believe we have been scammed! Do not use this company.
KW
Email BA | 35-50 years of age | Experience level: over 5 safaris
Serious Booking Issues and Unresolved Refund – Highly Disappointing
I would like to share my experience as a serious warning to anyone considering booking with this company. I booked a safari package with them and paid a deposit in good faith. However, from the moment I requested confirmation of my hotel booking, the situation became extremely concerning.
When I insisted on receiving an official confirmation, they sent me a document claiming the hotel was booked and paid for. To verify, I contacted the hotel directly — and they confirmed that no reservation had been made under my name.
This situation was especially distressing and unacceptable because I was traveling with my wife and our four children. Being misled and having no confirmed arrangements while responsible for a family made the situation extremely stressful and potentially dangerous.
When I approached the company about this issue, they ignored several of my messages. I even went to their office in person before the trip, and they claimed the staff member responsible for my booking had resigned and that they would “get back to me.” They never did.
Because of their failure to provide what I paid for, I had to make new arrangements and book my trip through another company. Afterwards, they told me I would receive a refund — but despite many emails and follow-ups, they kept delaying and never refunded my money. Eventually, they stopped responding altogether.
My experience with this company has been extremely disappointing, unprofessional, and stressful, especially while traveling with children.
Please be careful and think twice before booking with them.
Email Anthony Connelly | 50-65 years of age | Experience level: 2-5 safaris
Be Warned
I recommend you do not book with this company . We decided to cancel our booking 6 weeks before we were supposed to go. The reasons as follows,
1. Lack of communication.
2. The reviews.
3. Advised by a former employee.
4. Self confessed cash flow problems.
We were correct in not using them as we are still waiting for our deposit back, just over £3500. We cancelled 22nd August. We were promised and promised but nothing. We are now claiming via our credit card company.
It seems 1 or 2 day safaris they are honouring but anything more they haven't got the money to fund it.
BE WARNED.