Tailor-made & affordable Kenya safaris
Africa Kenya Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Member Of:
- Kenya Association of Tour Operators (KATO), MINISTRY OF TOURISM OF KENYA & Ecotourism Kennya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $165 to $250 per person per day (USD, excl. int'l flights)
Reviews
Email Anthony Connelly | 50-65 years of age | Experience level: 2-5 safaris
Be Warned
I recommend you do not book with this company . We decided to cancel our booking 6 weeks before we were supposed to go. The reasons as follows,
1. Lack of communication.
2. The reviews.
3. Advised by a former employee.
4. Self confessed cash flow problems.
We were correct in not using them as we are still waiting for our deposit back, just over £3500. We cancelled 22nd August. We were promised and promised but nothing. We are now claiming via our credit card company.
It seems 1 or 2 day safaris they are honouring but anything more they haven't got the money to fund it.
BE WARNED.
KW
Email BA | 35-50 years of age | Experience level: over 5 safaris
Serious Booking Issues and Unresolved Refund – Highly Disappointing
I would like to share my experience as a serious warning to anyone considering booking with this company. I booked a safari package with them and paid a deposit in good faith. However, from the moment I requested confirmation of my hotel booking, the situation became extremely concerning.
When I insisted on receiving an official confirmation, they sent me a document claiming the hotel was booked and paid for. To verify, I contacted the hotel directly — and they confirmed that no reservation had been made under my name.
This situation was especially distressing and unacceptable because I was traveling with my wife and our four children. Being misled and having no confirmed arrangements while responsible for a family made the situation extremely stressful and potentially dangerous.
When I approached the company about this issue, they ignored several of my messages. I even went to their office in person before the trip, and they claimed the staff member responsible for my booking had resigned and that they would “get back to me.” They never did.
Because of their failure to provide what I paid for, I had to make new arrangements and book my trip through another company. Afterwards, they told me I would receive a refund — but despite many emails and follow-ups, they kept delaying and never refunded my money. Eventually, they stopped responding altogether.
My experience with this company has been extremely disappointing, unprofessional, and stressful, especially while traveling with children.
Please be careful and think twice before booking with them.
Email Kellie | 50-65 years of age | Experience level: first safari
Do not book with this company!
Two friends and I paid thousands of dollars for a 5-day safari with this company. We arrived in Nairobi only to find out that they cancelled on us the day before we were due to leave. Two other people ended up on another safari with us who had the same problem. It has been 5 weeks, and they have not refunded any of our money, nor do they respond to our communications. We believe we have been scammed! Do not use this company.
CA
Email Kirsten | 50-65 years of age | Experience level: 2-5 safaris
I recommend you do not use this company!
Do not use this company, we feel scammed!
My husband and I, along with 3 friends, booked the 14 day, 9 parks Ultimate Kenya Tanzania Safari on Dec 1, 2024 to start Sept 25, 2025. Our contact was MARY. On day 5 of our tour, our driver, Sisto, told us that he had not been paid and that none of our accommodations going forward had been paid. We had to either pay again for our accommodations and all of our park fees or else we were done our tour. We decided to continue our tour as the only thing worse than being scammed was to go home without the experience we came for. Our driver took us into Nairobi on day 6 to confront HUMPHREY, the owner, and for almost 3 hours he gave us every excuse in the book. We did get confirmation that we had accommodations booked (not paid) and a new driver for the Tanzania portion so that we could finish our much anticipated trip, which we did. For the five of us, we were scammed out of $25,000 cdn.
Based on our experience do not book with Africa Kenya Safaris or any other company headed by Humphrey.
Email Eva | 35-50 years of age | Experience level: 2-5 safaris
We had a terrible experience - they cancelled on us last minute and have not returned our money.
We paid $930 for a safari which was the full agreed-upon amount for our group. 24 hours prior to the safari we received an email stating we owed another $400. We declined to pay this since we had already paid in full, so they cancelled our trip leaving us without plans less than 24 hours prior to the trip. They stated they would reverse the initial payment, but no refund has been received. I have sent communication notifying them that we have not received our refund several days ago and they are not responding. We feel like we have been scammed. Feels like they were just trying to take our money without providing services. We have now had to file a claim with our credit card company to dispute the original charge.
Email Hannah | 20-35 years of age | Experience level: first safari
Dishonest company
DO NOT BOOK!!! They scammed us out thousands of dollars! My husband and I booked a 5 day honeymoon safari, paid in full, through them in January and checked in with them a few weeks before arrival to make sure everything was confirmed and our itinerary was set- to which they reassured us it was. Upon arriving at our 2nd nights accommodation we found out not only was that hotel not paid for but the rest of the accommodations, park fees and driver were also not paid! They claimed they are having money issues and the “bank took the funds”. We have not been issued a refund despite them saying we would be receiving one. I encourage everyone that has been scammed by them as well to contact the tourism police and file a claim. They should be held accountable!
Email Ross | 65+ years of age | Experience level: 2-5 safaris
You've Been Warned -- Choose Another Safari Company
We planned our safari to Kenya and Tanzania with Aggrey at this company one year prior and paid our deposit in July 2024. We saw many good reviews at that time and felt confident that we would have an incredible trip. Aggrey was always responsive to our questions and we had our itinerary and hotels all planned and (supposedly) booked. Our trip was scheduled for August 2. A few weeks before our departure, we emailed Aggrey about paying our balance and received no response. This caused us concern, so we tried calling the company offices on WhatsApp. We finally got through to their Nairobi airport office and learned from Purity that Aggrey had left a month ago and that Esther was in charge of our safari now. Purity said she would have Esther email us, which Esther did, after an unsettling delay. We heard from her on a Friday, and she promised to email again Monday with guidance for paying our balance. Monday came and no word, so we emailed her back and got an email from her finally on Wednesday. In that email, she suggested we pay the balance when we arrive in Nairobi and again put off giving us the payment details until the next day. This seemed unusual, so we called her (her direct number was on her email). She told us that she had been put in charge of all of Aggrey's clients and that she was focusing now on the July safaris, but would get back to us. No word the next day so we called her again Friday morning. This time we learned that none of our hotels had been booked (!), so she'd had to change some in Kenya and was waiting for confirmations from the ones in Tanzania. Not booked? It had been over a year. That was definitely alarming, but nothing compared to the shock we got when she finally emailed us with the hotel changes in Kenya. Buried at the bottom of her email were these two sentences: "Am also afraid your deposit was not allocated to the file and right now we are having a cash flow challenges. Please let us know how you can assist then we refund to you later as the balance payment will not be enough to facilitate the full safari." (see attached)
Well, that was the end of our trip of a lifetime. How could we give this company more of our money after a confession like that? We wrote her back immediately and, in no uncertain words, told her that her email left us speechless, that it was not our responsibility to bail out her company, that we were canceling our trip and wanted our deposit back in full. She wrote back with an apology, accepted full responsibility for her company's breach of trust and said she would refer us to the accounting department. Believe it or not, the accounts payable person's name is Honest and, to date, all our emails to him have gone unanswered.
The fact is, we consider ourselves lucky because, even though at the moment we're out thousands of dollars, at least we didn't fly to Nairobi and have to shell out even more money while experiencing some of the hellish circumstances described in other reviews (not just here but under Natural World Kenya Safaris, which appears to be the same company operating under a different name).
If you look below, you'll see some good reviews, so maybe this was once a good company, or perhaps sometimes they do fulfill their obligations. But why gamble when there are surely safari companies out there that are truly reputable? All we can say is that in our case, and so many others, they turned the promise of a bucket-list trip into a nightmare -- and have so far not returned the money we paid them for services they failed to deliver.
We've written to all the organizations referenced on their website, including ATTA, TRA, East African Wildlife Society and Ecotourism Kenya. ATTA said their membership was terminated earlier this year and is trying to get them to remove their logo. TRA has asked that we file a formal complaint which we intend to do. Ecotourism is looking into our complaint at present, and we have yet to hear from the Wildlife Society.
We're heartbroken over this fiasco, but if we can prevent other people from falling into this trap, at least that's some consolation.
PL
Email peeryz | 20-35 years of age | Experience level: first safari
Four wonderful days in nature
This 4 day trip was a dream come true. On the first day at Lake Nakuru, we saw the white rhino and the rare Rothschild giraffe. The crowd of birds in the lake and the pink flamingos are a sight to behold. The next day the experience of passing by a hippopotamus in Lake Naivasha by boat was thrilling. On a safari on Crescent Island, I saw zebras, impalas, and gazelles - all from close quarters. The Masai Mara area was very spectacular - the lion, the cheetah, the jungle kingdom. The entire trip was well-planned and organized.
DE
Email Loris Meier | 20-35 years of age | Experience level: first safari
A wild thrill in the middle of nature - overwhelming
What everyone says about the Masai Mara – in reality, it's much more than that. On this three-day group safari, we got up close and personal with nature. Watching the wildebeest crossing the Mara River was a magnificent experience – crocodiles were lurking, and the whole group was flinching in fear. We saw all of the "Big Five" (lion, elephant, rhino, leopard, buffalo) in two days! The camp where we stayed was very simple but comfortable and completely surrounded by nature. // AFRICA KENYA SAFARIS // ensured that the entire tour was smooth and enjoyable.
SV
Email Tafisa L | 20-35 years of age | Experience level: first safari
Experienced guides, friendly service - great teamwork
My experience says that half of the credit for a good safari goes to the guide, and in this regard, Africa Kenya Safaris is absolutely the best. Each of their guides, such as George, Michael, or James Mwangi, is experienced, patient, and very knowledgeable about the animal world. They're not just a guide, they're a storyteller. Every moment was vivid in its description. Their teamwork is what makes Safari memorable.