Madukha Tours and Safaris ltd Staff
Madukha Tours and Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 1993)
- Member Of:
- ASTA & KATO
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $300 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
Email Amani | under20 years of age | Experience level: first safari
Very flexible and well organized. It made our trip very easy and enjoyable.
In July, I was accompanied by the Royal Family of Jaipur on a trip organised by Madukha Tours. Their professionalism provided us with the best experience, from the hotel to the game drives, the flights and everything in between. They made our time at the Mara very easy and effortless and we certainly got value for money. Moving forward, I’ll continue to use Madukha tours and for anyone reading this, I’d recommend them too because they are reliable in providing the best experience for you.
US
Email Nicole Heur | 50-65 years of age | Experience level: first safari
Experienced
Setting up the tour was extremely easy, working with William.
On our tour, we had a driver who had 30+ years of experience! John was accommodating, kind, helpful, and fun. He was a very safe driver, showed great respect for the animals, and made sure to go out of his way to help us -- from finding animals that we were discussing to helping organize a fun surprise for our anniversary, John went above and beyond to make our safari the best experience possible for us.
We chose mid-level and we always had running water, quite beautiful facilities, and amazing buffet meals. The customer service of everywhere we went was very, very good.
HU
Email Balázs Fehér | 20-35 years of age | Experience level: first safari
Extremely responsive and pulling every strings to create a dream safari experience
The experience started with the communication - William responded instantly even when we wrote in odd hours and made sure all our requests to customize the itinerary were taken care of. We opted for the land cruiser upgrade and it was well worth it.
When we arrived, we were picked up by our amazing driver and tour guide - vast experience and really knows how to create a good safari experience. He knew the parks inside out, knowing which areas to go to at what time to guarantee the best sightings. When he saw that we came with photo equipment he also made sure to position us in a way that grants the best photo opportunities. He also made sure to help us decide how to adjust the itinerary to get the best experience and best value for money.
Would highly recommend Madukha tours as this was not only the best value for money tour operator, but I am sure the experience was well above of what other, more expensive operators could have provided.
BE
Email Rudi Gelper | 50-65 years of age | Experience level: 2-5 safaris
Africa safari 2023 good experinece
In general we are happy with the tour, the guide and assistance. Information with booking and afterward was correct (except one). Guid edid his best (Mr Clement) and get to see what we want.
If a few points would not have been - resulted in 5 stars but.
Qualitty of the mini van. Spring of min one wheel poor and this resulting in non confortable driving
Screw set out at the door resulting in several arm injuries and due to movements etc not to avoid sharp scratches...
Booking in Masa Mara change to other lodge and this was not mediore or luxury but budget. I can understand an overbooking can happen but minimum to discuss this with the client (us)... I can easily survive budget but do nt likle is as paid and book more luxury...
But is general we are happy .
CN
Email Qing | 20-35 years of age | Experience level: first safari
Perfect, amazing journey
Firstly, it was a perfect trip and we all had a great time. William provided us with excellent service and itinerary. We have a total of 10 people, and William provided us with two cars. The Safari driver of our car is Steve, who is very patient and experienced. He will take us to find various animals and stop for us to take beautiful photos. Steve is a great guide, and don't miss him when you come to Safari, Kenya.
Regarding the hotel selection, the hotel arranged by William for us this time completely exceeded our expectations, with excellent service and restaurants. Although I come from China, I think the food is very delicious.
After Safari ended, we stayed at the seaside in Mombasa for 3 days. The white sand beach here is very soft, and the sea breeze is also very comfortable, making it suitable for vacation. We highly recommend everyone to come to Mombasa to play for a few days.
In short, this was a perfect travel experience. I saw very beautiful scenery in Kenya, Africa, and we all had a great time. If I have friends who want to come to Safari, Kenya, I will recommend Madukha to them because it's really great!
CN
Email Shuang | 20-35 years of age | Experience level: first safari
It is not a pleasant tour which offered by this agency.
It is not a pleasant tour which offered by this agency.
First, the person who contact me during my booking sent a full itinerary of our 7-day trip. According to the itinerary, our transport vehicle is 4x4 Landcruiser, which is written in large bold font in the email. However, they offered us a small ugly van during all 7 days. They changed our vehicle without any inform, so we are demoted to a lower van but not any refund. We paid for the 4x4 Landcruiser, but got a small van finally.
Second, our guide always showed dirty look at most time like that he was not pleasant with us. And during the tour, he provided little useful lesson or knowledge about the safari. We don't think he is a competent guide. Even there is a time when he set a departure time as 4pm, we arrived at the van at 4:03pm. He blamed me that we were not on time. He made us feel that he was not offering service but disciplining even that we gave him tips everyday. Once we changed the tip time from morning to the evening, he asked us in the afternoon that why no tip that day.
By the way, we lost our card reader and mosquito repellent in the car when we are at hotel.
To sum up, the experience during this safari trip is not as pleasant as we expect.
Next year when I take my family here, I will not choose this agency any more.
HK
Email Patrick | 20-35 years of age | Experience level: first safari
Prompt response with nice itinerary
This company is very good with prompt response to my enquiry. They also help customised my itinerary so I can stay more time at the Masai Mara. Besides, the tour guide is very nice. He is also very experienced that can tell us different kinds of animals and how to differentiate them. The whole experience is good!
CN
Email Madison | 20-35 years of age | Experience level: first safari
Overall we had good safari time
We had a 8-day Safari trip in Kenya,organized by William,who had years of experience in operating.In general,we had good time in Amboseli NP and Masai Mara NR.We saw cheetah hunting and zebra crossing Mara River then got eaten by the crocodile.The accomdation in these two areas(Kibo Safari Camp&Osero Camp) are well located with delicious food and good service.
But there are two points I'm not satisfied with.
1.I made deposit payment on July 3(travel date is Sept 3-10).At middle Aug,William said that due to Kenya government policy,VAT hike by 16% so he need to adjust price.We need to pay extra USD300 each person.I checked with some other Madukha's guests and they didn't face price change.This is really annoying but we have no time to find other agency at that time point,we can only accept.
2.The accomdation at Naivasha is always marked as "Lake Naivasha Sopa Resort" at the itinerary during the whole process.At early Aug I also ask William are accomdations all confirmed and won't be changed.His answer is yes.But at last we were arranged to "Lake Naivasha Resort".I was very angry and William explained that staff make mistake when booking hotels and refund the price gap. (BTW "Lake Naivasha Resort"is more like a conference hotel,guests are loacl businessman/businesswomen.There are no more than 10 guests at dinner and breakfast....)
So I don't know whether I should recommend this agency or not.
US
Email Sandra | 65+ years of age | Experience level: 2-5 safaris
Accommodating and flexible to the parties concerns and needs.
I arranged a safari for a group initially of 5 friends and relatives that grew to 12. I started with a package safari off the website and tweaked it to the groups wants. Quick response time from Madukha. We added extra day in Nairobi for recovery - it's a long flight from NYC. We added another day for the giraffe center and the elephant orphanage before starting our safari. I contacted 3 companies on Safaribookings and only Madukha agreed to the tweaks. We checked the reviews of the tented camps and lodges on tripadvisor . One did not meet our standards and Madukha offered an option to change it for an upgrade. All the other accommodations were awesome. The accommodations were the same as the more expensive safari companies used. We had two vans and each night I would discuss with a driver/ tour guide the next day's schedule. The driver/tour guide accommodated special requests ie stopping at a pharmacy, lunch on the last day before the airport. I have been on other safaris and saw many different animals thanks to driver Paul's knowledge. The company made three different airport picks and two airport dropoffs on schedule. I have recommended Madukha to a neighbor that I only discovered over the weekend is booking a safari in 2024.
TW
Email Ho Yi Hsiao | 20-35 years of age | Experience level: first safari
They are really nice and wonderful!
I have a good communication with the boss. Everything is good including the guide. Recommend Madukha Tours!
