Reviews

Sort By: Date Most Helpful Rating 21-30 of 32 Reviews
Tatu   –  
Kenya KE
Visited: October 2021 Reviewed: Nov 12, 2021

Email Tatu  |  20-35 years of age  |  Experience level: first safari

Excellent tour guide
5/5

I had a great experience with the tour company. The tour guide was punctual and had great knowledge about the wild animals.

Michelle   –  
Kenya KE
Visited: October 2021 Reviewed: Oct 16, 2021

Email Michelle  |  35-50 years of age  |  Experience level: over 5 safaris

Fantastic service: professional; helpful; value for money; fun!
5/5

This was our second trip to the Masai Mara with Madhuka Tours and yet again, it was truly brilliant! William makes the booking and organising of such a trip very easy and he understood exactly what our family was looking for and communicated with us within an hour of messaging him each time. Our driver and guide Hudson was truly fantastic. He was punctual, helpful, a very safe driver and made the joinery to the Mara part of the experience with his local knowledge. Once in the Masai Mara, Hudson’s incredible knowledge of the area and animals allowed us to have THE most incredible few days. He is so wonderfully friendly and fun and knows all of the local guides! We saw over 30 lions (including Cubs!); 7 cheetah; leopards; elephants; hyenas; hippos and so many plain animals too. Our children had the best time as Hudson made the game drives so much fun and educational for them. Our accommodation was great and exactly what we’d requested from William- within the park; delicious food; very helpful staff and a pool for our children. I cannot recommend Madhuka Tours more highly and can’t wait to use them again for our next trip.

Geetha & Kris   –  
United Arab Emirates AE
Visited: September 2021 Reviewed: Sep 15, 2021

Email Geetha & Kris  |  50-65 years of age  |  Experience level: first safari

Just FLAWLESS!!!
5/5

William was very good and organised a memorable 5 day safari / tour for us and everything was good from time we landed in Nairobi till we departed!!

I would and have started recommending William to others too!

Anca Minca   –  
Romania RO
Visited: May 2021 Reviewed: May 25, 2021

Email Anca Minca  |  35-50 years of age  |  Experience level: 2-5 safaris

Very much reliable and ready to assist
5/5

Madukha Tours and Safaris perfectly organized our 13 days trip to Kenya. We enjoyed everything in Maasai Mara despite of the heavy rains. The best part of our trip was the Beach part, the booked us at Diani Sea Lodge that carefully took care of our needs ensuring we enjoyed every moment of our stay. Much thanks to Ambrose the Tour Consultant, Steve who took us to Maasai Mara and Athumani who took us to Tsavo East and Amboseli.Madukha Tours and Safaris is the best and we highly recommend to anyone planning a trip to Kenya.

Lucinda   –  
United Kingdom UK
Visited: July 2024 Reviewed: Aug 26, 2024

Email Lucinda

Really enjoyable Kenyan experience although not all smooth sailing
4/5

We had a wonderful time in Kenya and we had a truly fantastic guide in Andrew that took us to the Mara and to Naivasha- we would genuinely have enjoyed to have been with him for longer. We enjoyed the tour that had been arranged for us and our friends by William although sadly at the very last minute our accomodation was changed and having been very excited about where we were going to, suddenly this all changed. The new lodge was ok but we would have preferred the original option.
The coast hotel that he booked us was excellent.

Christian   –  
Switzerland CH
Visited: October 2023 Reviewed: Nov 13, 2023

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Tansania 7 days safari
4/5

We did a 7 days Tanzania safari. Overall we had a very nice trip and have seen a lot. The lodges were awsome and the animals just amazing. The price for value is good and the communication with the agency was fast and easy. The guide did a good job during the safari. Unfortunately he get in touch with us again two weeks after the safari and asked us for money for his family - not what you expect from upper price safari tour.

Alex   –  
Austria AT
Visited: October 2023 Reviewed: Oct 22, 2023

Email Alex  |  35-50 years of age  |  Experience level: 2-5 safaris

Good Tour
4/5

We had a good tour with lots of adventures. Communication with William was good from the beginning. Answers were swift and usually helpful. Were picked up at the airport without any troubles. Lodges/Camps were not high class but all well, clean and fit for the trip you're doing. Food was all fine as well.
The Land Cruiser was a somewhat older vehicle which had quite an amount of milage, but it ran smoothly. One car issue was dealt with, without any interferance to our tour.
Our driver was more of a driver than a guide. With the radio connection he was in contact with others and always tried to get us to the propper spots, however there was hardly any information about the things we see, about the animals and so on. So if you're looking for a guide as well, this might be a consideration
Overall we are happy and would return in case of coming back.

Christian   –  
Switzerland CH
Visited: October 2023 Reviewed: Oct 21, 2023

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Very beautiful safari trip
4/5

Good communication with Madukha Tours. Overall a very beautiful safari trip. We have seen a lot of animals. Very kind guide.
The only downside was, that the lodges changed a few days before we started our safari and we then stayed three nights at the same lodge. So the lodges were not these, we initially planned to go according the itinerary. However, the new lodges were nice too.
I recommend this safari agency.

Madison   –  
China CN
Visited: September 2023 Reviewed: Oct 9, 2023

Email Madison  |  20-35 years of age  |  Experience level: first safari

Overall we had good safari time
4/5

We had a 8-day Safari trip in Kenya,organized by William,who had years of experience in operating.In general,we had good time in Amboseli NP and Masai Mara NR.We saw cheetah hunting and zebra crossing Mara River then got eaten by the crocodile.The accomdation in these two areas(Kibo Safari Camp&Osero Camp) are well located with delicious food and good service.

But there are two points I'm not satisfied with.
1.I made deposit payment on July 3(travel date is Sept 3-10).At middle Aug,William said that due to Kenya government policy,VAT hike by 16% so he need to adjust price.We need to pay extra USD300 each person.I checked with some other Madukha's guests and they didn't face price change.This is really annoying but we have no time to find other agency at that time point,we can only accept.
2.The accomdation at Naivasha is always marked as "Lake Naivasha Sopa Resort" at the itinerary during the whole process.At early Aug I also ask William are accomdations all confirmed and won't be changed.His answer is yes.But at last we were arranged to "Lake Naivasha Resort".I was very angry and William explained that staff make mistake when booking hotels and refund the price gap. (BTW "Lake Naivasha Resort"is more like a conference hotel,guests are loacl businessman/businesswomen.There are no more than 10 guests at dinner and breakfast....)

So I don't know whether I should recommend this agency or not.

Rudi Gelper   –  
Belgium BE
Visited: August 2023 Reviewed: Aug 26, 2023

Email Rudi Gelper  |  50-65 years of age  |  Experience level: 2-5 safaris

Africa safari 2023 good experinece
4/5

In general we are happy with the tour, the guide and assistance. Information with booking and afterward was correct (except one). Guid edid his best (Mr Clement) and get to see what we want.

If a few points would not have been - resulted in 5 stars but.

Qualitty of the mini van. Spring of min one wheel poor and this resulting in non confortable driving
Screw set out at the door resulting in several arm injuries and due to movements etc not to avoid sharp scratches...
Booking in Masa Mara change to other lodge and this was not mediore or luxury but budget. I can understand an overbooking can happen but minimum to discuss this with the client (us)... I can easily survive budget but do nt likle is as paid and book more luxury...

But is general we are happy .

Average User Rating
4.5/5
Rating Breakdown
  • 5 star 24
  • 4 star 6
  • 3 star 0
  • 2 star 1
  • 1 star 1
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