Madukha Tours and Safaris ltd Staff
Madukha Tours and Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 1993)
- Member Of:
- ASTA & KATO
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $300 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
SG
Email ERIC.L | 50-65 years of age | Experience level: first safari
This tour company is professional, responding fast to enquiry, friendly and patient.
I travelled from Singapore to Kenya with my family of five. To be honest, the trip exceeded all my expectations.
The tour operator William was very friendly and patient with me. Even though I asked so many questions before the trip, he answered it all within 24 hours. Upon my request, he was so kind to arrange with the lodge for a birthday celebration for my son and on the actual day itself, he even called the driver and sent a message to me to check if everything was ok. I really appreciated the thoughtfulness.
The driver/guide Mr. James Kuria was very professional and friendly as well. He was so experienced in Safari Tour that he knew where to take us to see the exotic animals, e.g. the big five, hyaena, crocodile, etc. and he knew how to position the vehicle at the right angle so that we could have a better view. He knew all the animals so well that he could name almost all of them. He was so skillful that he overcame some of the most challenging terrains with the 4x4 Land Cruiser. I was very grateful that he took every precaution to drive us home safely.
All the accommodation was value for money and beyond our expectation. The lodge/camp was clean, food was good and coffee was fantastic.
All in all, we enjoyed the trip very much. Many thanks to Madukha.
I would recommend Madukha to anyone who are interested to book Safari Tour in Africa.
AT
Email Alex | 35-50 years of age | Experience level: 2-5 safaris
Good Tour
We had a good tour with lots of adventures. Communication with William was good from the beginning. Answers were swift and usually helpful. Were picked up at the airport without any troubles. Lodges/Camps were not high class but all well, clean and fit for the trip you're doing. Food was all fine as well.
The Land Cruiser was a somewhat older vehicle which had quite an amount of milage, but it ran smoothly. One car issue was dealt with, without any interferance to our tour.
Our driver was more of a driver than a guide. With the radio connection he was in contact with others and always tried to get us to the propper spots, however there was hardly any information about the things we see, about the animals and so on. So if you're looking for a guide as well, this might be a consideration
Overall we are happy and would return in case of coming back.
CN
Email Madison | 20-35 years of age | Experience level: first safari
Overall we had good safari time
We had a 8-day Safari trip in Kenya,organized by William,who had years of experience in operating.In general,we had good time in Amboseli NP and Masai Mara NR.We saw cheetah hunting and zebra crossing Mara River then got eaten by the crocodile.The accomdation in these two areas(Kibo Safari Camp&Osero Camp) are well located with delicious food and good service.
But there are two points I'm not satisfied with.
1.I made deposit payment on July 3(travel date is Sept 3-10).At middle Aug,William said that due to Kenya government policy,VAT hike by 16% so he need to adjust price.We need to pay extra USD300 each person.I checked with some other Madukha's guests and they didn't face price change.This is really annoying but we have no time to find other agency at that time point,we can only accept.
2.The accomdation at Naivasha is always marked as "Lake Naivasha Sopa Resort" at the itinerary during the whole process.At early Aug I also ask William are accomdations all confirmed and won't be changed.His answer is yes.But at last we were arranged to "Lake Naivasha Resort".I was very angry and William explained that staff make mistake when booking hotels and refund the price gap. (BTW "Lake Naivasha Resort"is more like a conference hotel,guests are loacl businessman/businesswomen.There are no more than 10 guests at dinner and breakfast....)
So I don't know whether I should recommend this agency or not.
SG
Email Amy Tan and group | 50-65 years of age | Experience level: 2-5 safaris
We had one of the best guides, Hassan
The planning of our 12 days 11 nights to Tanzania was not as smooth as silk. However, William the tour operator was very patient and kind throughout the whole process.
The 8 days of game were excellent and all credits to our guide, Hassan. He is knowledgeable, patient, funny and most important kind. My son lost one of his earpieces in the jeep and cannot be located. Two days later, Hassan surprised us by giving it to him during dinner. We were grateful and also impressed by his determination to give us a "perfect holiday".
We managed to sight all the big five and many interesting and surreal sights because of his professionalism.
We recommend for all to visit Tarangire NP, Serengeti NP, Ngorongoro Crater as they are so fascinating. However, we would not recommend Lake Manyara as it houses few animals and the game was uninteresting.
Accommodations arranged for this trip were generally good. We have a few hits and misses but honestly the misses were just little off with no major issues. ( likely is because we are too pampered back home, lol)
Taking the flight home from JRO airport was a nightmare, many checks involving removing of shoes and watch. The airport is so small that it could not house the number of travelers. We queued for most 50 mins from the car park before entering the airport. The situation was chaotic, rowdy and unpleasant. Coming from Singapore, an island that is highly orderly, the experience is highly unfavorable and unthinkable. We highly recommend for you to make it to the airport 3 hours before flight time to avoid missing the flight.
Last but not least, I will definitely travel with Madukha tour for my next Africa adventure!
Asante Sana William and Hassan!!!
US
Email SWATI DEODHAR | 35-50 years of age | Experience level: first safari
We had a great experience with Madukha Tours. Highly recommend it to others.
We had a great experience with Madukha Tours. Williams helped us plan our itinerary very well. He answered all our questions and would respond promptly on whatsapp. Our tour guide Paul was very good as well. He went above and beyond to make sure we saw as many animals as possible. We booked this from US but it was a very smooth experience. Our lodges that William had booked were very clean and offered great service. Food was great. Only thing our vehicle land cruiser made a beep noise if exceeded speed limit. It needs to be fixed as it was constantly making noise during our trip. Other than that it was a great experience and we will highly recommend them.
CH
Email Christian | 35-50 years of age | Experience level: 2-5 safaris
Tansania 7 days safari
We did a 7 days Tanzania safari. Overall we had a very nice trip and have seen a lot. The lodges were awsome and the animals just amazing. The price for value is good and the communication with the agency was fast and easy. The guide did a good job during the safari. Unfortunately he get in touch with us again two weeks after the safari and asked us for money for his family - not what you expect from upper price safari tour.
Email Raymond | 50-65 years of age | Experience level: first safari
Great service and fantastic communication from Madukha.
Our Safari holiday was an absolutely amazing experience. We saw the big 5 and so much more.
Our guide Bill was incredible, so accommodating and flexible.
The whole booking process was seamless, great communication via email from the outset.
The accommodation at all parks was very comfortable with good food.
Overall, we made memories that will last a lifetime, seeing these majestic animals in their own environment. Highly recommend.
CH
Email Christian | 35-50 years of age | Experience level: 2-5 safaris
Very beautiful safari trip
Good communication with Madukha Tours. Overall a very beautiful safari trip. We have seen a lot of animals. Very kind guide.
The only downside was, that the lodges changed a few days before we started our safari and we then stayed three nights at the same lodge. So the lodges were not these, we initially planned to go according the itinerary. However, the new lodges were nice too.
I recommend this safari agency.
TW
Email Ho Yi Hsiao | 20-35 years of age | Experience level: first safari
They are really nice and wonderful!
I have a good communication with the boss. Everything is good including the guide. Recommend Madukha Tours!
US
Email Sandra | 65+ years of age | Experience level: 2-5 safaris
Accommodating and flexible to the parties concerns and needs.
I arranged a safari for a group initially of 5 friends and relatives that grew to 12. I started with a package safari off the website and tweaked it to the groups wants. Quick response time from Madukha. We added extra day in Nairobi for recovery - it's a long flight from NYC. We added another day for the giraffe center and the elephant orphanage before starting our safari. I contacted 3 companies on Safaribookings and only Madukha agreed to the tweaks. We checked the reviews of the tented camps and lodges on tripadvisor . One did not meet our standards and Madukha offered an option to change it for an upgrade. All the other accommodations were awesome. The accommodations were the same as the more expensive safari companies used. We had two vans and each night I would discuss with a driver/ tour guide the next day's schedule. The driver/tour guide accommodated special requests ie stopping at a pharmacy, lunch on the last day before the airport. I have been on other safaris and saw many different animals thanks to driver Paul's knowledge. The company made three different airport picks and two airport dropoffs on schedule. I have recommended Madukha to a neighbor that I only discovered over the weekend is booking a safari in 2024.