Madukha Tours and Safaris ltd Staff
Madukha Tours and Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 1993)
- Member Of:
- ASTA & KATO
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $300 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Shuang | 20-35 years of age | Experience level: first safari
It is not a pleasant tour which offered by this agency.
It is not a pleasant tour which offered by this agency.
First, the person who contact me during my booking sent a full itinerary of our 7-day trip. According to the itinerary, our transport vehicle is 4x4 Landcruiser, which is written in large bold font in the email. However, they offered us a small ugly van during all 7 days. They changed our vehicle without any inform, so we are demoted to a lower van but not any refund. We paid for the 4x4 Landcruiser, but got a small van finally.
Second, our guide always showed dirty look at most time like that he was not pleasant with us. And during the tour, he provided little useful lesson or knowledge about the safari. We don't think he is a competent guide. Even there is a time when he set a departure time as 4pm, we arrived at the van at 4:03pm. He blamed me that we were not on time. He made us feel that he was not offering service but disciplining even that we gave him tips everyday. Once we changed the tip time from morning to the evening, he asked us in the afternoon that why no tip that day.
By the way, we lost our card reader and mosquito repellent in the car when we are at hotel.
To sum up, the experience during this safari trip is not as pleasant as we expect.
Next year when I take my family here, I will not choose this agency any more.
CH
Email Christian | 35-50 years of age | Experience level: 2-5 safaris
Tansania 7 days safari
We did a 7 days Tanzania safari. Overall we had a very nice trip and have seen a lot. The lodges were awsome and the animals just amazing. The price for value is good and the communication with the agency was fast and easy. The guide did a good job during the safari. Unfortunately he get in touch with us again two weeks after the safari and asked us for money for his family - not what you expect from upper price safari tour.
AT
Email Alex | 35-50 years of age | Experience level: 2-5 safaris
Good Tour
We had a good tour with lots of adventures. Communication with William was good from the beginning. Answers were swift and usually helpful. Were picked up at the airport without any troubles. Lodges/Camps were not high class but all well, clean and fit for the trip you're doing. Food was all fine as well.
The Land Cruiser was a somewhat older vehicle which had quite an amount of milage, but it ran smoothly. One car issue was dealt with, without any interferance to our tour.
Our driver was more of a driver than a guide. With the radio connection he was in contact with others and always tried to get us to the propper spots, however there was hardly any information about the things we see, about the animals and so on. So if you're looking for a guide as well, this might be a consideration
Overall we are happy and would return in case of coming back.
CH
Email Christian | 35-50 years of age | Experience level: 2-5 safaris
Very beautiful safari trip
Good communication with Madukha Tours. Overall a very beautiful safari trip. We have seen a lot of animals. Very kind guide.
The only downside was, that the lodges changed a few days before we started our safari and we then stayed three nights at the same lodge. So the lodges were not these, we initially planned to go according the itinerary. However, the new lodges were nice too.
I recommend this safari agency.
CN
Email Madison | 20-35 years of age | Experience level: first safari
Overall we had good safari time
We had a 8-day Safari trip in Kenya,organized by William,who had years of experience in operating.In general,we had good time in Amboseli NP and Masai Mara NR.We saw cheetah hunting and zebra crossing Mara River then got eaten by the crocodile.The accomdation in these two areas(Kibo Safari Camp&Osero Camp) are well located with delicious food and good service.
But there are two points I'm not satisfied with.
1.I made deposit payment on July 3(travel date is Sept 3-10).At middle Aug,William said that due to Kenya government policy,VAT hike by 16% so he need to adjust price.We need to pay extra USD300 each person.I checked with some other Madukha's guests and they didn't face price change.This is really annoying but we have no time to find other agency at that time point,we can only accept.
2.The accomdation at Naivasha is always marked as "Lake Naivasha Sopa Resort" at the itinerary during the whole process.At early Aug I also ask William are accomdations all confirmed and won't be changed.His answer is yes.But at last we were arranged to "Lake Naivasha Resort".I was very angry and William explained that staff make mistake when booking hotels and refund the price gap. (BTW "Lake Naivasha Resort"is more like a conference hotel,guests are loacl businessman/businesswomen.There are no more than 10 guests at dinner and breakfast....)
So I don't know whether I should recommend this agency or not.
BE
Email Rudi Gelper | 50-65 years of age | Experience level: 2-5 safaris
Africa safari 2023 good experinece
In general we are happy with the tour, the guide and assistance. Information with booking and afterward was correct (except one). Guid edid his best (Mr Clement) and get to see what we want.
If a few points would not have been - resulted in 5 stars but.
Qualitty of the mini van. Spring of min one wheel poor and this resulting in non confortable driving
Screw set out at the door resulting in several arm injuries and due to movements etc not to avoid sharp scratches...
Booking in Masa Mara change to other lodge and this was not mediore or luxury but budget. I can understand an overbooking can happen but minimum to discuss this with the client (us)... I can easily survive budget but do nt likle is as paid and book more luxury...
But is general we are happy .
US
Email Sean Owens | 50-65 years of age | Experience level: over 5 safaris
Great Guide and Great Lodge!
Excellent safari in all regards - from a great guide to a phenomenal lodge (Tawi) - would highly recommend!
Email Raymond | 50-65 years of age | Experience level: first safari
Great service and fantastic communication from Madukha.
Our Safari holiday was an absolutely amazing experience. We saw the big 5 and so much more.
Our guide Bill was incredible, so accommodating and flexible.
The whole booking process was seamless, great communication via email from the outset.
The accommodation at all parks was very comfortable with good food.
Overall, we made memories that will last a lifetime, seeing these majestic animals in their own environment. Highly recommend.
CN
Email Lu Ming Shen | 35-50 years of age | Experience level: first safari
Wonderful and remarkable Safari time, nice people of Africa
We had 8days Safari in Kenya and 4nights in Zanzibar which was overall wonderful and remarkable experience. This is our first time in Africa , before we arrived we had lots of worries .... But we finally found most people we met are very nice , polite and willing to help, Hotels are clean and comfortable , arrangement of Safari are full of fun with reasonable schedules. I would say thanks to Wiiliam and our guide Steve and drivers , who provide high quality and professional service, especially William, from beginning to the end he was so helpful and always quick responce of every request of us so that we had a smoothly journey in Kenya and Tanzania. Also our guide Steve are so experienced and talented in founding animals , mostly he was the first one to find cheetahs, Lions and always give us the best position. I will definitely recommend Madukha to my friend.
TW
Email Ho Yi Hsiao | 20-35 years of age | Experience level: first safari
They are really nice and wonderful!
I have a good communication with the boss. Everything is good including the guide. Recommend Madukha Tours!
