A trustworthy, friendly and professional travel operator.
I chose Ongeri Expeditions to help me organise my first ever safari, and my first ever trip to Kenya. This was purely based on a recommendation from a video I watched on YouTube. I had no contacts in Kenya, and very little knowledge about the country.
My plan was a 3 night stay in Masai Mara, and 4 nights in Nairobi. It was for my family, including my parents and sibling. I tasked Ongeri Expeditions to organize everything.
And I have to say, the experience was excellent. Faultless. Cazeah was the company representative assigned to me. She was in constant contact with me - giving recommendations for camps in Masai Mara, organising detailed itineraries, answering all my questions, and basically acting as a trusted advisor. She didn't rush me or pressure me into making decisions. Her responses were prompt. She understood that because of the amount of money involved for the safari, I needed to be very careful.
In terms of payment for the travel package, Ongeri Expeditions was very flexible. They allowed me to make payment in installments. Payments were made to a legitimate bank account in the name of the company. Receipts were sent to me. The entire payment process was transparent and above board. Again, as someone who has never been to Kenya and who was dealing with a Kenyan company for the first time, this was very important for me.
And of course, after the payments were made, Ongeri Expeditions delivered on the travel package. They passed with flying colors.
- VIP meet and greet was arranged for us the moment we landed in Nairobi International Airport. Fast baggage collection and swift transfer to a luxury van waiting to take us to our hotel in Nairobi. After 1 night, we were driven from our hotel to Wilson Airport, so that we can take our internal flight to Masai Mara (the internal flight was included in the travel package offered by Ongeri Expeditions).
- The Masai Mara safari experience was flawless. Every request we made to Ongeri Expeditions about the camp was communicated well in advance. I didn't have to make a single request or voice any complaint during our stay at Masai Mara. Nothing needed to be changed. It's very rare for me to experience a completely flawless stay at a travel destination - but this was one of them!
- After the safari at Masai Mara, we took an internal flight from Masai Mara back to Wilson Airport. We were personally greeted by Cazeah and the CEO of Ongeri himself at Wilson Airport, eagerly asking us how the safari went. This is a level of dedication which impressed me.
- In our last couple of days in Nairobi, another staff at Ongeri Expeditions was also kind enough to take us to a few travel attractions in Nairobi.
I can't speak about Ongeri Expeditions highly enough. They really did deliver and provide us with a once-in-a-lifetime experience.