savannah woods safaris consultants team
Savannah Woods Safaris
- Located In:
- Size:
- 1-5 employees (Founded in 2019)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $70 to $360 per person per day (USD, excl. int'l flights)
Reviews
KR
Email Soohyun | 35-50 years of age | Experience level: first safari
An Outstanding Safari Led by an Exceptional Guide, Despite Operational Issues
The four-day, three-night safari tour was truly breathtaking. Being able to witness animals living their lives freely, exactly where they belong, with my own eyes felt like a profound blessing and a once-in-a-lifetime experience.
My driver, Moses, had deep knowledge of both the safari and the wildlife. He was exceptional at tracking animals and always attentive to their movements. He also thoughtfully considered the direction of the light and positioned us in the best spots, allowing me to photograph the animals in the most beautiful way possible. I was genuinely impressed by both his professionalism and his considerate attitude.
The safari experience itself deserves a 10 out of 10. However, there were significant issues with the lodges where we stayed. In both lodges, internet access was not available in the rooms and could only be used in the communal areas, which was frustrating. Neither lodge provided a hair dryer either.
More disappointingly, the staff at Masai Mara Sopa Lodge repeatedly made mistakes and behaved rudely, despite this being a service-oriented environment. There were no apologies offered unless I raised strong complaints, and only then were the issues addressed with delayed apologies. Staying there felt unpleasant and uncomfortable.
In addition, the tour payment was split into two parts, and there was a serious issue with the second payment. The amount communicated to me was incorrect, and as a result, I almost overpaid by 500 dollars. This caused unnecessary stress and should not happen in a professionally managed tour.
The contrast between the wonderful safari experience and the disappointing lodge stay was quite stark. If these issues, including accommodation and payment accuracy, were properly addressed, this tour could truly be an outstanding experience overall.
Email Hezekiah Wamurwa | 20-35 years of age | Experience level: 2-5 safaris
Caring
The tour operators were keen to know what we needed during the tour. Provided us with sanitizers, ensured all the questions we heard were answered and got us a magnificent hotel to stay in