Reviews

Sort By: Date Most Helpful Rating 11-20 of 26 Reviews
Katherine   –  
Belgium BE
Visited: September 2024 Reviewed: Oct 18, 2024

Email Katherine  |  20-35 years of age  |  Experience level: first safari

totally recommended it
5/5

We booked our tour months prior our trip last September, I won't denied in the beginning I was scared since it was my first time in Central Africa and I didn't know what to expect, neither I was sure to who was I sending my full payment to. I can say all my fears disappear soon enough due to the great communication the company provide during the quote of the trip as well the days prior to the trip. The team (guide and driver) were always on time and available to any questions we may had. The chosen hotels were fantastic, the activities amazing (it can't be described on how awesome was to see all the animals in the game drive) and I can say that absolutely everyone was friendly and welcoming. We travel to Rwanda and Uganda, but Rwanda definitely stole our hearts, the beauty, cleanliness and security of the place was not expected and we can't wait to go back. Absolutely recommend it!

Flávia Neffa   –  
Brazil BR
Visited: January 2025 Reviewed: Feb 9, 2025

Email Flávia Neffa  |  50-65 years of age  |  Experience level: over 5 safaris

Best Group ever
5/5

Eraste was an excellent guide, very attentive and punctual. Additionally, he managed to resolve all unexpected issues satisfactorily. Highly recommended.

Richard William Boyle   –  
New Zealand NZ
Visited: July 2023 Reviewed: Mar 11, 2025

Email Richard William Boyle  |  50-65 years of age  |  Experience level: over 5 safaris

Eraste was very professional and an excellent travelling companion.
5/5

I was met at Kigali airport in Rwanda by Eraste and taken to my hotel before going off to explore the city. We visited to the genocide memorial which was moving but is a could be a shock to many. Also saw in Kigali a craft place which did not really appeal to me but might to others. Also explored the city on foot which was to me more interesting when we were away from the smarter areas.
I then headed to Musanze , Volcanoes National Park where I had opted to trek to see the Golden Monkeys which were a great experience.
We then went and visited a cow farm in Bigogwe to learn how cows are of great importance in Rwandan culture.
I stayed at on the shore of Lake Kivu sadly too short a stay, before headed to the border to cross into the Congo. Be sure and have any medical information as requested.
We were unable to do the city tour of Bukavu as there was a political rally taking place and we considered it not a safe option.
The highlight of my time with Eraste was my time in Kahuzi Biega National Park to trek out to see the gorillas. No one else was with us but the guides and guards unlike in Rwanda where too many head out to see the Gorillas there due to the fame of Dian Fossey and "Gorillas in the Mist" film. My advise by all means take some photographs but also take time just to watch them!
The boat trip up the the lake to Goma was very relaxing and even provided fee internet.
Goma was fun to ride the famous wooden bikes. Also viewed the refugee camps out side the city.
Crossing the border was easy and having cleared you seam to be able to wonder backwards and forwards to take photographs.
The drums in Burundi where real treat.
Allin all a very memorable experience and Eraste goes out of his way to make sure you have a great trip.

Max   –  
Germany DE
Visited: September 2022 Reviewed: Oct 2, 2022

Email Max  |  under20 years of age  |  Experience level: first safari

had a nice tour with nice guides who took good care of me
4/5

was allowed to do a 26 day tour of Rwanda with Empirical Tour and Travel. The guides were very nice and accommodating. I had discussed the program with them beforehand and it could have been packed a little tighter, but it was still an interesting trip where I learned, saw and experienced a lot.

Pavel   –  
Russia RU
Visited: September 2022 Reviewed: Oct 12, 2022

Email Pavel  |  35-50 years of age  |  Experience level: over 5 safaris

Very nice and obliging
5/5

Very nice and obliging operator

Elina   –  
Finland FI
Visited: May 2023 Reviewed: Jun 19, 2023

Email Elina  |  20-35 years of age  |  Experience level: first safari

8-day game safari
5/5

I did an 8-day game safari tour with Empirical Tour and Travel across the amazing land of Rwanda. As a white female solo traveller I was very pleased with the way this travel agency handled all the little details of my travel. Accommodations were nice and transportations between destinations were smooth. Eraste and Joseph made me feel safe and comfortable the whole journey. With their travel plan I was able to experience Rwanda as a local, which added priceless value for this trip!

Alfredo   –  
United States US
Visited: June 2023 Reviewed: Jul 24, 2023

Email Alfredo  |  35-50 years of age  |  Experience level: 2-5 safaris

Unforgettable!!!
4/5

Prior to coming to Burundi I communicated with the company a year beforhand. Eraste was receptive to all my concerns and answered all my questions promptly. He suggested a program that he thought we would like and we loved the program. We were able to see almost every part of Burundi. Apart from the popular tourist attractions we did many things that tourist don't typically do.
It did seem that we were the first guest that did this tour; exploring every corner of Burundi. Having that said there were some challenges we encounter along the way but Eraste managed to resolve them.
I highly recommend Empirical Tour and Travel as they will accommodate your needs.

Elizabeth   –  
United States US
Visited: June 2023 Reviewed: Aug 3, 2023

Email Elizabeth  |  35-50 years of age  |  Experience level: 2-5 safaris

Hospitable
4/5

Eraste, the tour guide, was very attentive and helpful when it came to show us around and explaining things during the tours. He was with us for 2 weeks as we explored all around Burundi. He is very knowledgeable and kind. Definitely recommend booking tours with this company.

Richard W B   –  
New Zealand NZ
Visited: July 2023 Reviewed: Aug 16, 2023

Email Richard W B  |  50-65 years of age  |  Experience level: over 5 safaris

Eraste is a really nice guy who does all he can to give one a memorable trip.
5/5

I very much enjoyed my visit to see the Red Monkeys at Musanze even if there were so many people at the same venue going off to see the Gorillas.
The Diane Fossey centre is well worth the time for a visit.
The Genocide museum in Kigali although it is harrowing it should not be missed.
The highlight of my whole trip was going into the Congo to see the Gorillas, for me it was a life time memory.
The boat trip on the slow boat to Goma in the Congo was a really enjoyable day too, not much to see in the town except the wooden bicycles.
Burundi was a good experience too as not many make the effort to visit as such many locals are please to meet and chat.

Ania i Szymon   –  
Poland PL
Visited: August 2023 Reviewed: Aug 28, 2023

Email Ania i Szymon  |  50-65 years of age  |  Experience level: 2-5 safaris

Unforgettable trip with ETT
5/5

Exciting and full of impressions and adventures trip through 3 countries. A great experience of meeting gorillas and chimpanzees, but also an amazing experience from a boat on the Nile. Photos with crocodiles and hippos near the waterfalls will remain in our memory for the rest of our lives. Thank you Erast for taking care of us and for the wonderful time together on the island near the volcano in DRC.
Good luck.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 22
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0
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