Our Director standing infront of our vehicles
The Shuttle Hospitality
- Located In:
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- ATTA, APTA, UTB, ESTOA & ATTA-US
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $400 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Marzia Sansoni | 20-35 years of age | Experience level: first safari
Amazing experience in Uganda!
Highly recommend Bob and his team for an authentic and luxury 6 day Uganda trip experience!
Bob replies to every request and email in a very short time and he got us room upgrades for our honeymoon. We did gorilla and chimp trekking, a kazinga channel cruise with hippos and elephants and safaris at Queen Elisabeth national park, as well! Highly recommend!
CH
Email Gabriel | 20-35 years of age | Experience level: 2-5 safaris
Excellent planning, outstanding flexibility, and a fantastic guide who made our Uganda safari unforg
TL;DR
We can recommend The Shuttle Hospitality without hesitation. Communication and planning with Bob were excellent, even when our flights changed several times and we extended the safari at short notice. Richard was a fantastic driver and guide with great wildlife knowledge, a safe driving style and a very personal way of looking after us throughout the trip.
We booked our Uganda trip with The Shuttle Hospitality and had a great experience from the first contact until the end of the safari.
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The communication and planning with Bob before the trip was excellent. He always replied very quickly and made the whole booking process easy and uncomplicated.
We probably tested his flexibility more than once before we even arrived in Uganda. Uganda Airlines changed our flight three times, so we had to contact Bob several times and adjust the planning. It was never a problem.
Originally, we booked the 5-Day Gorillas & Chimps Luxury Safari. Later, we decided that we wanted to spend more time in Uganda and asked Bob whether we could extend the trip. Within half a day, he had prepared an additional 3-Day Ishasha & Queen Elizabeth Luxury Safari for us, which we then added to our itinerary.
Even after arriving in Entebbe, the flexibility continued. We mentioned that we would really like to see a shoebill, and Bob managed to organise a shoebill tour for us at very short notice.
So when it comes to communication, planning and flexibility: excellent.
Bob even personally welcomed us at Entebbe Airport together with our driver and guide Richard and accompanied us to our hotel that evening. This was a very nice and personal start to the trip.
Our accommodations were No.5 Boutique Hotel in Entebbe, Chimpundu Lodge, Mahogany Springs and Ishasha Wilderness Camp. No.5 was good overall, while the other three lodges were exceptional. They were beautifully located, perfectly suited to the different parts of our trip and left very little to wish for.
Another thing we were very grateful for was that our originally planned Chimpanzee Tracking was upgraded to the Chimpanzee Habituation Experience. After having done it, we were extremely happy that we had this experience instead.
And then there was Richard, our driver and guide for the trip.
Richard was around our age – we are 30 and 26 – which made travelling together for several days even more enjoyable. It quickly felt very natural and relaxed.
At the same time, he was extremely professional and had a huge amount of knowledge about Uganda and its wildlife. During the game drives he constantly spotted animals, explained what we were seeing and positioned the vehicle so that we could get some of the best possible views and photographs.
We also really appreciated the small things. Even during meal stops and buffets, Richard did not simply disappear and leave us to figure everything out ourselves. He continued guiding us, explaining things and making sure we always knew what was going on.
The safari vehicle itself was also very good: clean, well maintained, comfortable and equipped with a fridge. Richard’s driving style was excellent as well. Even when we were travelling a little faster, we never felt unsafe.
Everything throughout the trip worked very well – transfers, activities, accommodation and organisation.
Bob made the planning easy, flexible and personal, and Richard made the actual journey through Uganda something we will remember for a very long time.
We can recommend The Shuttle Hospitality without hesitation and would happily book with them again.
Joan made me feel genuinely welcomed, cared for and comfortable from the moment I arrived.
My trip to Uganda was an absolutely unforgettable experience. From the incredible gorilla trekking and chimpanzee encounters to visiting local community families, every day brought something special.
A huge thank you to Joan, my private driver and guide, who went above and beyond throughout the trip. Joan was knowledgeable, friendly, patient and incredibly caring, always making sure I was comfortable and enjoying every moment. Having a private guide made the experience feel very personal, and I always felt safe and well looked after.
The gorilla trekking was truly one of the highlights of my life, and seeing the chimpanzees in their natural environment was just as special. Meeting local families and experiencing a little of their everyday life also made the trip feel much more meaningful.
I’m so grateful for the memories I’ve made in Uganda and would highly recommend this experience to anyone wanting to see the incredible wildlife, people and beauty of this amazing country.
ES
Email Maurizio | 35-50 years of age | Experience level: 2-5 safaris
Amazing experience with The Shuttle Hospitality
We had an amazing experience with The Shuttle Hospitality. Everything was extremely well organized from start to finish, and the whole trip was smooth, comfortable, and truly memorable.
A special mention goes to our driver, Francis, who was absolutely fantastic. He was professional, friendly, reliable, and always attentive to our needs. His knowledge of the country, wildlife, and the best places to visit made a huge difference to our experience.
We couldn’t have asked for a better experience and would highly recommend The Shuttle Hospitality to anyone planning a trip to Uganda and Rwanda. If you are lucky enough to have Francis as your driver, you’re in excellent hands!
MA
Email Omar Jbari | 20-35 years of age | Experience level: 2-5 safaris
Excellent tour operator who made our Uganda stay fantastic
We had the best experience we could have asked for in Uganda, and we’re so happy we trusted The Shuttle agency with our trip. They organized everything perfectly, from welcoming us at the airport when we arrived to dropping us off again for our departure.
We were especially lucky to have Nickson as our guide and driver. He was very professional, knowledgeable, kind, and an excellent driver. He always made sure we were comfortable and that we could fully enjoy every part of the experience, from the safari to the gorilla trekking. He really took great care of us throughout the whole trip.
We were also genuinely surprised by the kindness and hospitality of the Ugandan people in general. It made our experience even more special.
A big thank you to Nickson for everything — we truly appreciate everything you did for us! We would also like to thank the gentleman who welcomed us at the airport and helped make our arrival and entry process much easier.
We definitely recommend The Shuttle agency, and we would happily book with them again to discover other parts of Uganda that we didn’t have enough time to visit this time. 🇺🇬❤️
PT
Email José Silva | 65+ years of age | Experience level: over 5 safaris
Five-Star Uganda Tour with Experts
My wife and I know Africa well. I, in particular, have been on several safaris in Kenya, Tanzania, Botswana, South Africa and Madagascar. Consequently, our expectations regarding wildlife and bird watching in Uganda were high and demanding.
We chose a long journey (15-day ‘The Pearl of Africa’ Safari) and our expectations were not disappointed.
The highlights of the safari were the chimpanzee trekking and the unforgettable encounter with the mountain gorillas – an experience unlike any other in the world!
Mr Bob’s meticulous preparation and exceptional professionalism are hard to match. As for our guide, Mr Francis, he is undoubtedly an experienced guide and his eyesight is as sharp as that of an eagle or a kite, spotting even the best-camouflaged leopard or the tiniest bird.
The Ugandan people are extremely polite and kind.
I recommend Shuttle Hospitality, a reliable and competent agency, and if I ever return to Uganda (who knows?), I will travel with them again.
Well done!
Exceptional service, personalized planning, expert guides, and unforgettable experiences.
Our family of four (parents ages 57 and 54, with our sons ages 21 and 18) recently returned from what was truly among the best family vacations we have ever taken. We traveled to Uganda to celebrate both of our sons' graduations, one from high school and one from college, as well as our older son's 21st birthday. Thanks to Bob, Francis, and The Shuttle Hospitality, it became a trip that created memories we will cherish forever.
From the very beginning, Bob was outstanding. He was incredibly responsive throughout the planning process, often replying to emails almost immediately. I honestly wasn't sure if he ever slept! He worked closely with us to customize the perfect itinerary based on our interests, and every detail was thoughtfully planned.
From the moment we arrived in Uganda, the service was exceptional. Bob and Francis personally met us at the airport, where we received VIP assistance through immigration, baggage claim, and airport formalities, making our arrival completely seamless after a long journey. It was a wonderful way to begin our adventure and immediately made us feel welcomed, valued, and well taken care of.
Our driver and guide, Francis, exceeded every expectation. He was simply exceptional. His driving skills were masterful, allowing us to travel comfortably and confidently throughout the country. His knowledge of Uganda's national parks, wildlife, birds, history, and culture was extraordinary. Every game drive was educational and exciting because of his incredible ability to spot wildlife we never would have seen on our own. He also shared fascinating insights into Uganda's history, traditions, and daily life, making the experience so much richer. Beyond his expertise, Francis was warm, professional, personable, and genuinely committed to making our trip unforgettable.
The itinerary itself was spectacular. Every lodge we stayed in exceeded our expectations. The accommodations were beautiful, the locations were breathtaking, the food was excellent, and the hospitality from every member of the staff was outstanding. Each lodge had its own unique character while consistently delivering exceptional service.
One of the things that impressed us most was the flexibility and outstanding customer service. After experiencing chimpanzee trekking and gorilla trekking, we realized we wanted even more time with these incredible animals. During our trip, Bob and Francis quickly secured additional permits and seamlessly adjusted our itinerary so we could add another chimpanzee trek and an additional gorilla trek. Knowing how difficult these permits can be to obtain, we were incredibly grateful that they made it happen without disrupting the rest of our journey.
Throughout the entire trip, we felt safe, comfortable, and exceptionally well cared for. Francis was always attentive and professional, and we had complete confidence in him every step of the way. Combined with Bob's meticulous planning, we were able to simply relax and immerse ourselves in the experience. We also found the Ugandan people to be among the warmest, friendliest, and most welcoming people we have encountered anywhere in the world.
Uganda itself is an extraordinary destination. The wildlife is incredible, the scenery is breathtaking, and the diversity of experiences is unlike anywhere else. From unforgettable safaris to trekking with mountain gorillas and chimpanzees, every day brought something new and remarkable. Celebrating our son's 21st birthday during the trip made it even more special, and thanks to the thoughtful planning and wonderful experiences, it became a birthday he will never forget.
If you are considering a safari in Uganda, we cannot recommend The Shuttle Hospitality highly enough. Bob and Francis went above and beyond to create an unforgettable experience for our family. Their professionalism, flexibility, knowledge, attention to detail, and genuine care made this a seamless and truly exceptional adventure. If you've been hesitant about visiting Uganda, our experience was overwhelmingly positive. We never once felt unsafe and would return without hesitation.
This was more than just a vacation. It was a once-in-a-lifetime family experience that exceeded every expectation and created memories we will treasure forever. We give The Shuttle Hospitality our highest recommendation and would not hesitate to travel with them again.
Email Teagan | 35-50 years of age | Experience level: 2-5 safaris
A bucket list experience!
We booked The Hospitality Shuttle based on their reviews and they absolutely lived up to their 5/5 reviews!
Leading up to the trip, Bob was seamless with communication, helping us create a tour that suited our needs and was very flexible as we worked on the finer details.
Once we arrived in Uganda, we were in safe hands. The accomodation associated with the tour is all stunning! The vehicles used was without a doubt the best vehicle we saw on the trip (some companies have mini vans, Shuttle Hospitality have the fun jeeps). Food at all accomodations is so delicious!
Our guide, Emmy, was so patient and clearly explained what was going to happen each day. He was very passionate about the wildlife and went above and beyond to try and make sure we saw as many animals as possible.
Honestly, not a single thing went wrong! We saw the Big 5, slept well, ate well and were in excellent company the entire trip.
It was a dream come true!
SI
Email Vojka Novak | 50-65 years of age | Experience level: 2-5 safaris
Very responsive and reliable.
We chose Shuttle hospitality because they had good rates on Safari Bookings. Our experience working with them smooth, because we were getting answers very quickly, all informations were reliable and our wishes were (if possible) taken into account. Tour was organized professionally, tour guide (Francis) was experienced and helpful, accommodation was as planned. If I would go to Uganda once again, I would not hesitate to contact them once again.
Email Mike Brookes | 50-65 years of age | Experience level: first safari
Everything was seamless, and the accommodations first class.
Can't say enough about how easy and first class everything was.