Msangai Team
Msangai Adventure Safaris
- Offices In:
- Size:
- 20-50 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Faisal | 20-35 years of age | Experience level: first safari
I recommend you do not book!
I booked a 3-day safari with Msangai Safaris with my spouse, and unfortunately our experience fell far short of what was promised.
• Missed game drives: The first day had no proper game drive or lunch, and the second day was largely lost due to delays and the guide being absent for over 2.5 hours at Kogatende airstrip. The only meaningful game drive happened on the final morning, and only after concerns were raised directly with the company.
• Unsafe, unfit vehicle: The guide’s car was an old open model that repeatedly broke down, including a muffler failure that left us stuck on the road. At one point, we were taken to a garage during game drive hours.
• Professional concerns: The guide admitted he could not reliably manage the vehicle and attempted to borrow a relative’s car. There was minimal concern for safety or the quality of the safari experience.
• Broken promises: Binoculars that were confirmed in writing were never provided.
While lodges, flights, and the hot air balloon were delivered, the core safari experience — the main reason for booking — was significantly disrupted. The company issued a partial refund of USD 1,250, but this only covered a small portion of the losses.
Update: After posting the review, the owner asked us to remove it, claiming one bad experience shouldn’t reflect their company. This was our one and only experience — and it was severely disrupted. It’s important to leave this review so future travelers can make informed decisions.
Additionally, while the wildebeest migration was impressive, our car arrived last, we were stuck in the back, and the driver could not get us closer. The company’s marketing implies an “unforgettable safari experience,” but in reality, this was not delivered
US
Email Anonna | 20-35 years of age | Experience level: first safari
Extremely Disappointing & Unsafe Safari Experience – Do Not Recommend
UPDATE: After posting my review, the owner asked me to take it down because “one bad experience doesn’t reflect his company.” But this was my one and only experience and it was robbed from me. That alone should tell you something about this company handles dissatisfied guests.
Also, notice how tactical the company is in their response: they claim they gave me a “full refund.” In reality, it was USD 1,250, which is less than a quarter of what I paid, and only covered one disrupted day. The failures on Day 1 and the overall safari experience were never properly compensated. Calling that a “full refund” is misleading at best.
Yes, I saw the wildebeest crossing, but let’s be clear, hundreds of guides bring guests there daily during this migration season. There was nothing exclusive about this being provided by Msangai. Our car was one of the last to arrive, we were stuck in the back, and the driver wasn’t even able to get us closer. This company did nothing special to deliver an “unforgettable safari experience”, despite how they market themselves.
ORIGINAL REVIEW:
I paid over USD 5,000 for a 3-day safari with Msangai Tours, and what I received was nothing close to what was promised. The trip was poorly organized, unsafe, and deeply disappointing.
Key issues:
• Missed game drives: Day 1 had no proper drive, just a transfer to the lodge. Day 2 was largely wasted due to delays and breakdowns.
• Abandonment: Left for 2.5 hours at Kogatende airstrip with no guide, no communication, and no safe transport.
• Unsafe, unfit vehicle: Given an old open vehicle (never disclosed beforehand) that broke down repeatedly, including a muffler failure that left us blocking traffic.
• Garage stop during safari: Instead of a game drive, we were taken to a garage while the car was being fixed – unacceptable for paying clients.
• Broken promises: Binoculars, a basic safari necessity, were promised but never provided.
• Unprofessional guiding: The guide admitted his car was failing, tried to borrow a relative’s, and showed little concern for safety or experience.
Yes, the lodges were fine and the hot air balloon was enjoyable (booked through another operator), but the safari itself was essentially undelivered.
I did eventually receive a small partial refund of $1250, but it does not make up for the wasted time, stress, and lost experience.
Bottom line: If you are considering booking with Msangai Tours, I strongly advise against it. There are many other operators in Tanzania who deliver safe, professional, and reliable safaris.
Reply from Msangai Adventure Safaris
Posted on Sep 6, 2025Dear Anonna,
We are truly sorry for the experience you and your spouse had with us.
Delivering such a service is far from the standard we set for our guests, and we deeply regret that you encountered this situation.
Please be assured that Msangai’s management has already implemented corrective measures to prevent anything like this from happening again.
As a first step, we have processed a refund of USD 1,250 to compensate for the affected day of your safari. If you feel this does not adequately address the inconvenience caused, please do not hesitate to contact us—we will gladly explore additional ways to make things right.
Thank you once again for sharing your feedback. We value the opportunity to improve and sincerely wish you and your spouse all the very best.
Kind regards,
Msangai Customer Service Team