Team work makes a Dream work
Porcupine Expeditions
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $150 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Helen | 50-65 years of age | Experience level: first safari
Tour Operator did not disclose the details of a group tour correctly or in detail
I booked group tour with Porcupine and while the Safari itself was AMAZING, Porcupine did not disclose that other guests on the trip would all be staying at different accommodation. The result of this was that we spent easily 4 - 5 hours per day travelling to collect and drop off other guests. One evening, they expected the guide to drive an additional 2 hours in the dark in the Serengeti to drop me at an alternative location. It was already after 8pm. Effectively the result was tat I paid for a 6 day safari and in essence only got a 3 day safari if we remove all the unnecessary and undisclosed travelling. Furthermore, the operator made an error on my return flight to South Africa resulting in a 6 hour trip to the airport and back again unnecessarily. In the interim, the accommodation that I had paid for was cancelled and I was left at the Arusha Tourist Inn which was horrific. It was filthy dirty, I could not even use the bathroom due to the amount of mould and scum build up on the taps - this place has not been cleaned in YEARS. As a single female traveler, this location was not only unsafe but a health hazard. I have communicated respectfully and openly with Porcupine about my concerns however they are taking no accountability. I am so disappointed as this was a once in a lifetime bucket list trip
Reply from Porcupine Expeditions
Posted on Oct 13, 2026Thank you for sharing your feedback. We’re glad you enjoyed the safari, but we sincerely regret that some aspects of your experience did not meet your expectations. We take your concerns regarding transportation, accommodation, and communication seriously. We apologize for the inconvenience and disappointment caused and will use your feedback to improve our services. Thank you for bringing these matters to our attention.