Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 130
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-6 of 6 Reviews
Timothy S   –  
United States US
Visited: July 2025 Reviewed: Aug 5, 2025

Email Timothy S  |  35-50 years of age  |  Experience level: first safari

We thought our guide did an outstanding job with what he had to work with.
4/5

When we reached out to Big Apes Africa - the itinerary sent over was very professional-like. However, it was never communicated with us that we needed our e-visa before arriving to the airport. With hours to spare and not enough time - we reached out to say we needed to cancel our booking and then, miraculously for an additional charge, we got an expedited visa.

With that out of the way, we loved the chimpanzee and gorilla trekking experiences. We do want to make others aware that the drive times were not communicated clearly and we spent 7-9 hours traveling each of our 4 days.

Breakfast, lunch, and dinner were provided, however, one of the day days our driver got lost (no GPS) and we arrived to our lodge at 10 PM and chose to skip dinner. All in all, we would recommend, but would be interested to see what a longer experience.

Eman Ersheid   –  
United Arab Emirates AE
Visited: June 2025 Reviewed: Jul 16, 2025

Email Eman Ersheid  |  20-35 years of age  |  Experience level: 2-5 safaris

Good
4/5

I had a good experience with Big Apes Company. Even though I chose the budget options for hotels, they turned out to be very good, and their restaurants were excellent. The only thing that I didn't like was, the Company didn't give any cash money to my tour guide/driver, every time we stopped for fuel or food, we had to wait for at least 45 minutes till the Company sends money in order for the guide to pay, which was really a big waste of time and I was really frustrated.

I really recommend you to book with them, as their price comparing to the others was the best, however, please make sure that this scenario doesn't happen to you as well, otherwise, it could really affect your trip.

Thomas Vanderschaeghe   –  
Belgium BE
Visited: June 2025 Reviewed: Jun 20, 2025

Email Thomas Vanderschaeghe  |  35-50 years of age  |  Experience level: 2-5 safaris

Great gorilla experience
4/5

We booked a gorilla trek in Bwindi forest with Big Apes. The transport to and from the starting point of the trek was very good, and the person picking us up did a very good job. Only point was that I asked my point of contact in the back office several times for information about hour and location to pick us up and asked several times to send out the final invoice and the permits, but did not receive that information until the evening before the trek (causing stress). In the end we did the payment settlement after the tour in a hotel where we had wifi. In the end the tour worked out very well, but communication can be improved.

Harry   –  
United Kingdom UK
Visited: January 2025 Reviewed: Jan 10, 2025

Email Harry  |  under20 years of age  |  Experience level: 2-5 safaris

Very helpful, honest and punctual.
4/5

We had a brilliant time. The accommodation was all good and our guide made every effort to make our time enjoyable.

Gorillas were amazing.

Karla   –  
Philippines PH
Visited: June 2023 Reviewed: Jul 8, 2023

Email Karla  |  20-35 years of age  |  Experience level: first safari

I recommend Big Apes Africa!
4/5

I did my first ever Gorilla tracking with Big Apes Africa at Bwindi Impenetrable Forest and Adams really made the whole day trip memorable. My guide was very fun, relaxed, and knowledgeable about mountain gorillas at the same time and everything was amazing, nice trek, beautiful weather overall. I definitely recommend them. Peter helped me with my travel around Uganda as well. They would be a great choice!

Thanks and Godspeed :D

Ritah   –  
Belgium BE
Visited: August 2022 Reviewed: Oct 22, 2022

Email Ritah  |  under20 years of age  |  Experience level: first safari

Amazing!
4/5

My trip with Big Apes Africa is definitely one that will stay on my mind. This trip was organised on short notice with the help of one of the Safari experts at their office in Kampala and within just two weeks, everything was sorted.
Our guide Peter is only knowledgeable but the friendliest I have met.
Without a doubt, this company gave me value for money and more!!!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 130
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 0
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