Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 136
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-10 of 136 Reviews
Nathan   –  
United Kingdom UK
Visited: August 2025 Reviewed: Sep 7, 2025

Email Nathan  |  20-35 years of age  |  Experience level: 2-5 safaris

Chimp and Gorilla Trekking - Unforgettable Experience
5/5

The chimp and gorilla trekking were fantastic experiences! The organisation of all the paperwork like permits and accommodation by Big Apes was faultless with no issues at any point. Ismail is a fantastic guide who is very knowledgeable. He prioritises the customer experience and I felt extremely safe and comfortable with him. 
One minor criticism which has been fed back to Big Apes and I understand is being reviewed, is that the communications before arrival in the country could have been better. Otherwise all communications when I arrived were clear and Ismail was fantastic in ensuring the itinerary was understood and delivered.  
Thank you Big Apes for an unforgettable trip! 

Valerie   –  
Switzerland CH
Visited: August 2025 Reviewed: Sep 7, 2025

Email Valerie  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic
5/5

Our guide Gerald was the standout highlight of the tour, and we had a great time with him. The tour itself was well planned and the excursions and activities went as planned. We were very positively surprised by the amount of wildlife we saw.

The communication with the Sales team was at times not as proactive as we would have liked, and some of the accommodation we received did not match what was in the itinerary.

Nelly M   –  
United States US
Visited: July 2025 Reviewed: Sep 2, 2025

Email Nelly M

Exhilarating, fun, fascinating, competent, safe and customer focused safari tour operator!
5/5

I did a tremendous amount of research and spoke to several operators at once in my pre-trip planning stage. Big Apes was be only one that PATIENTLY, KINDLY AND INFORMATIVELY answered all my questions, flexibly incorporated all my changes as my travel ideas and wishes changed throughout the planning process. Once on the ground during the trip, the execution of our plans were realized perfectly by an extremely competent guide who was a pleasure to work with. The flora, fauna and animal species were mind blowing. The culture was amazing! We felt so incredibly welcomed by the Ugandan people who are so committed to conservation and the welfare of their natural resources and diverse animals. It’s important to note that any safari is tough and it’s a commitment to sometimes unexpected, last minute changes or unplanned events (you are NOT going to Disney!) . Big Apes goes the distance however to make sure the customer is taken care of and provided for to the maximum of their abilities. Happiness is their mission! This was the trip of our lifetime and I would absolutely go with Big Apes if I ever did another trip to Uganda!

Mollman Mike   –  
France FR
Visited: August 2025 Reviewed: Sep 1, 2025

Email Mollman Mike  |  50-65 years of age  |  Experience level: first safari

Big Apes Africa is a very efficient and flexible safari operator
5/5

It was our first time to Rwanda, Uganda and in Africa generally, so booking a safari is not a small thing. But from the beginning Peter has been a very kind and responsive interlocutor. He has adapted to all our needs and expectations, and held us updated with the latest changes. Quotes were reasonable and the prices were respected.
The actual gorilla trek was just great. We were the first on site, and we spent a very exciting moment in presence of these exceptional creatures.
The safaris were also very nice moments, from an adventurer point of view, but also from a human point of view.
Our 4-day driver and guide was not only kind and funny, he also was a very good driver, had a great knowledge of nature and animals, was punctual and helpful. We felt he was part of our team.
We met many tourists who had chosen other companies, and were able to appreciate the chance we had to be with Big Apes Africa.

Giorgio   –  
Italy IT
Visited: August 2025 Reviewed: Sep 1, 2025

Email Giorgio  |  20-35 years of age  |  Experience level: first safari

Uganda wildlife experience
5/5

We had a 10-day trip to Uganda and it was absolutely wonderful! We had the chance to experience the country in all its shades: stunning nature, incredible wildlife, and the kindness of local people.
Before leaving, we exchanged many emails to organize and customize the itinerary, always receiving quick and helpful replies. The overall value for money of the trip was excellent.
Our guide Jackson was with us for the entire journey – such a fantastic and knowledgeable person! Always smiling, cheerful, and truly a friend to us. He made sure we got the best out of every experience by talking to the local guides, especially during the gorilla trekking. That was truly the experience of a lifetime! Being just a few meters away from a group of 17 gorillas was simply unforgettable.
The only downside was a small issue with the agency: we had to advance some money, which was refunded only on the very last day before our flight, and only after several reminders and unanswered emails. This was unexpected considering how smooth everything else had been.
Overall, we highly recommend this trip – and above all, we cannot recommend Jackson enough. He truly made our journey unforgettable!

Oded Dagai   –  
Israel IL
Visited: July 2025 Reviewed: Aug 29, 2025

Email Oded Dagai  |  65+ years of age  |  Experience level: 2-5 safaris

Very nice people that strive to give the turists the best experience in Uganda
5/5

tha company comunicate with us on a daily basis, answer all our questions and gave us very practicales advises.
the cost for the rour was very reasonable and the safari trip was amazing. highlights were Murchison falls Reaserve (abunded # of species),
Queen Elisabeth Reserve and the quest for the Gorillas in bewindi impentrable forst which is a life changing experience.
the people of Uganda were wonderful and friendly

Marta   –  
Italy IT
Visited: July 2025 Reviewed: Aug 14, 2025

Email Marta  |  20-35 years of age  |  Experience level: first safari

Perfect honeymoon trip, Ben was a super driver!
5/5

We spent 8 days in Uganda visiting Kibale NP, Queen Elizabeth NP, chimps trekking, gorilla trekking, Lake Bunyonyi, to Lake Mburo NP. During our visit everything was great we explore the nature of this beautiful country and we had the chance to see many animals. The trekking to see chimps and particularly the gorillas was unforgetteable.
The accomodations were good for the majority, there were nothing to complain with, some of them were better then other but apart that in general We are satisfied. One big mention it has to be done for our driver Ben which was always safe in driving, happy to answear all the questions and to respond to our requests. Moreover He always explained to us what we were going to do the next day and He was so precise in respecting the leaving time, sometimes he ask us to get up early in order to enjoy the wild animals that can be spotted at that early time, infact one day we could spot two lions and there were just our car on the street! If you want to do the tour with this company ask for Ben as a driver!

Andrew B   –  
Australia AU
Visited: July 2019 Reviewed: Aug 9, 2025

Email Andrew B

Unforgettable Experience
5/5

Once in a lifetime experience. it's well run and you feel safe at every point, the people running it are experienced and also super friendly. Big Apes works with the guides it's all rather seamless.

Pritesh   –  
India IN
Visited: July 2025 Reviewed: Jul 30, 2025

Email Pritesh  |  50-65 years of age  |  Experience level: 2-5 safaris

Just perfect
5/5

From the time Timothy picked me up from Kigali, each of the 4 days we spent in Rwanda and Uganda were amazing. The guidance was good, the trips were great, the driving was great, and the meals and accommodation amazing. This is a trip not to be missed, especially with Big Apes Africa.

Weihua Z   –  
United States US
Visited: July 2025 Reviewed: Jul 18, 2025

Email Weihua Z  |  35-50 years of age  |  Experience level: first safari

Wonderful
5/5

The safari experience is amazing! I really appreciate the company being so flexible and accommodating! They were able to accommodate my date change and all of the uncertainty in my travel plan!
I have a great experience in Uganda, the lodge, food, and service are outstanding! My guide Andrew did a great job as my guide and worked hard!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 136
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1
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