Reviews
IL
Email Sagi | 20-35 years of age | Experience level: first safari
The company and the manager were completely unreachable throughout the trip
We want to share a negative review about the company and guide we were with over the past week and a half.
We booked with Team Guide Africa (T.G.A) through Michael, the manager.
We closed a deal for 5 days of safari + 3 days of tours in the Arusha and Moshi area, including kosher accommodation and food.
In short:
During the safari, Michael himself was with us for 2 days. On one of those days he was mostly on the phone and didn’t really guide us.
We had to arrange the food ourselves throughout the entire trip.
After the safari we were on our own for Friday and Saturday. The company was completely unavailable and didn’t reply to our messages about the plan for Sunday and onward.
On Sunday they arrived 3 hours late with a "guide" who told us he wasn’t actually a guide and spent the ride working on his laptop. We only did a 2-hour activity instead of a full day.
That night we stayed in a completely different place than what we booked, and there was literally no water in the shower. When we raised this, he told us we were being "spoiled".
Day 2 went fine. We went to a hotel in Arusha, and on Tuesday morning we got a call from reception saying we needed to pay for the hotel because the company hadn’t settled the bill.
Right after that, the guide showed up alone with no car and no driver and expected us to figure it out. Of course he kept saying "the driver is on his way" - we waited almost 2 hours.
We called Michael and he just hung up on us and left us there with a $220 hotel debt to pay.
To sum up:
We came to this company and this guy through recommendations and it seems other people had a good experience with him. But if someone behaves like this even once, they’ll probably do it again.
Please be careful.