Terrain Tanzania Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2012)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $140 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Jialing Chen & Kai Yao | 20-35 years of age | Experience level: first safari
An unforgettable Tanzania Safari! The guide Goodluck is unparalleled and Casey's service is amazing!
I have returned from Tanzania and I have to give a shout out to this awesome travel agency! We had a seven-day, six-night Safari in Serengeti and Ngorongoro in June and it was awesome!
First of all, I want to give a shout out to our guide, Goodluck! As his name suggests, he really brought us a lot of good luck! Goodluck is super polite and experienced, he is like a walking encyclopedia! Along the way, he did his best to meet all our needs and took us to find any animals we wanted to see. Occasionally, if we encountered some minor problems on the road, he could solve them quickly.
We still had a lot of fun on this Safari, including leopards, cheetahs, lions, various antelopes, super imposing elephants, giraffes, and very spectacular wildebeests! The food and accommodation were also very good, and the conditions were much better than we expected!
Overall, this travel agency is still very responsible. We didn't have the situation we were afraid of, where their attitude changed drastically after receiving the money. The service was very good from beginning to end. Especially their employee Casey, who is really dedicated and responsible. We sent her messages to ask any questions before and during the trip, no matter how big or small, and she would patiently answer them. If the boss sees this, I sincerely suggest giving Casey a raise hahaha!
In short, we were very happy and satisfied with this trip. Goodluck's professionalism and enthusiasm, plus Casey's thoughtful and considerate support in the back, and the company's overall reliability and responsibility, made this Safari a perfect adventure! Highly recommended to friends who want to go to Tanzania to see animals, choose Goodluck as a guide, you will not be disappointed!
(automatic translation from Chinese)
US
Email Katherine | 20-35 years of age | Experience level: first safari
Vehicle Safety Concerns and George (Owner) Showed No Accountability
We had a deeply distressing experience during our safari with Terrain Tanzania Safaris, owned by George. What was meant to be a once-in-a-lifetime trip turned into a situation where we felt genuinely unsafe — and unsupported when it mattered most.
In Kenya, we were provided with a vehicle that, in our experience, raised serious safety concerns, including:
- Seatbelts that did not function
- Exposed, rusted metal that injured my mother’s leg
- A passenger door that swung open twice while driving on the road
We were alarmed and immediately requested a replacement to George. We were told by him that it would be arranged — but then received no updates or communication for over 24 hours. During that time, we felt anxious, helpless, and abandoned. Our current driver on that day also felt confused since he didn't get a confirmation from George wheather he should go back home or continue on the next day. We insisted him to stay that night, because otherwise we could have a risk of no guide or a vehicle the next day, which turned out to be true since George made no replacement arrangements.
On the next day 1:30PM, we were informed by George that the replacement vehicle would not be provided due to additional park entrance costs. To us, this felt like our safety had been deprioritized in favor of saving money — a decision that left us both disappointed and frustrated. Furthermore, this complete lack of communication caused us immense trauma and unbearable stress.
We understand that no trip is perfect and safari conditions can be challenging. However, we believe that basic safety and responsive support should never be compromised.
This experience left us shaken and disheartened. In our personal opinion, travelers booking with this company should be aware of what we encountered, and consider whether they are comfortable with the level of risk and response we faced.
HK
Email TJ | 20-35 years of age | Experience level: first safari
Way worse than we expected
I am very disappointed with the service from this company, including the director and tour guides.
Upon our arrival at Kenya International Airport in the morning after a long and exhausting flight from Asia, we were shocked to find that no one was there to pick us up. We waited for hours, anxiously looking for any sign of our transportation. During this time, we attempted to contact George multiple times, but we received no response. It was incredibly frustrating to be left in such a situation, especially after such a long journey. Ultimately, we had no choice but to call a taxi and make our own way to the first hotel. George only reached out to us after we had arrived at the hotel, explaining that his Kenyan partner had made a mistake and forgotten to send someone to pick us up. This lack of communication and organization was unacceptable.
On the following day in Kenya, we encountered further issues. The tour guide did not take us to the destination specified in our itinerary. Instead, we were pressured into participating in walking tours that required us to pay out of pocket, despite our initial refusals. The tour guide insisted that we must join at least one paid program, leaving us feeling coerced and dissatisfied with the experience we had originally signed up for.
Additionally, the lodges where we were accommodated were clearly of a much lower standard than what was promised in our itinerary. The company claimed that the accommodations listed were overbooked, yet they failed to provide us with equivalent options that matched the quality we had expected. The food served at these lodges was unsanitary, and we were suffering from diarrhea, which significantly impacted our trip.
Throughout our experience, there was a constant push to make us pay for additional services that were not part of our original package. Unplanned souvenir shopping stops were added without prior notice, which felt more like a sales tactic than a genuine part of our tour. This relentless focus on upselling not only detracted from our enjoyment but also made us feel undervalued as customers.
Overall, this trip has been far from the enjoyable experience we anticipated. I hope this feedback will be taken seriously to improve the service for future travelers.
DE
Email Valentina | 35-50 years of age | Experience level: 2-5 safaris
Professional, and excellent organisation
I cannot speak highly enough of our guide Goodluck, everything from the first moment was perfectly organised. I dont know how he was able to drive, give information and spot animals at the same time. He is an experienced driver and always made sure we got the best spot when seeing animals. He was always on time, the jeep was always spotless clean and we had no issues during the tour. Goodluck is very knowledgeable of animals, especially birds, and we learnt a lot from him. We were a group of 13, and extremely happy with the way the tour went. Cannot recommend these guys enough.
FR
Email dia | 20-35 years of age | Experience level: 2-5 safaris
perfect thanks to Dallas Makundi
awesome, perfect!
nothing more to say
we saw the big 5 the first day
FR
Email Meriame | 35-50 years of age | Experience level: first safari
Amazing !!!❤️🔥
We had an unforgettable experience with our guide Dallas, who was both very professional and treated us like his sisters. We couldn’t have hoped for a better guide. His mastery of the job, deep knowledge, and excellent driving skills allowed us to see the Big Five and more. Thank you so much, Dallas — we will never forget this incredible experience.
We highly recommend Terrain Tanzania Safaris.
Wishing you all the best going forward!
ES
Email Jesly Morett | 35-50 years of age | Experience level: first safari
Excellent experience, our guide was the best, Goodluck is Wonderful. The accomodations was excelent!
We want to thank this tourism company for such a great experience. We traveled from Spain to learn a little about animal life and we met a spectacular guide who showed us absolutely everything we wanted to find and much more. Goodluck, you are excellent.
