Reviews
QA
Email Faisal | 35-50 years of age | Experience level: first safari
Nairobi trip was ok , but mombassa trip was pathetic
I had a terrible and disappointing experience with Judeju Ventures during a Wasini Island trip in Kenya.
We paid $270 to Mr. Yasin from Judeju for a full package that included pickup and drop-off from Diani Reef Resort, visits to 3 islands, snorkeling, diving, a marine park tour, and lunch.
Unfortunately, nothing was delivered as promised:
• The promised driver and car never arrived at Mombasa SGR station.
• The vehicle finally arranged was extremely old, broke down twice, and was operated dangerously with the key outside the ignition.
• Our boat was taken from a completely different location, not where others were taken from, and the ride was scary and unsafe.
• We did not visit the marine park, had no snorkeling or diving, and not even one island was visited, despite being promised three.
• The lunch was of very poor quality—almost inedible.
• When we asked for a refund, the response from Mr. Yasin was extremely rude and unprofessional.
This was a clear case of cheating and exploitation. I do not recommend Judeju Ventures to anyone, especially families or international tourists. I hope the Kenyan tourism authorities take strict action against such operators who damage the country’s reputation.