Well organized and transparent in its communication
It was very easy to communicate with them. They were always available for any kind of questions and also helped me with things that had nothing to do with the safari.
As I still go to university, the price was really high for me, even if I know that a safari can never be cheap. At least they offer the possibility for a budget safari, but maybe they should think of another way to make it possible especially for young travellers to save some more money.
I did the tour during the rain season, but was lucky enough to pick some sunny days. I would say that the rain season has some advantages too (zebra migration, less tourists e.g.), but obviously it's also kinda risky.
I cannot complain about the tour operator, but I also have no possibility to compare it with others, as it was my first safari and I usually never do that kind of organized trips. So it's difficult for me to rate it.