Director of Sales at Vision Safari & Tours.
Vision Safari & Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,100 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Matteo | 20-35 years of age | Experience level: first safari
Nice experience, but with some negative aspects
Me and my girlfriend went on a safari with Vision Safari. In general, it went all smooth, the drivers were very nice and we were able to see all animals. The food was good. We were given very good binoculars, branded tshirts and a keychain, which we really appreciated.
There were a couple things which were unexpected:
- You are informed by Vision safari that there might be some people from other agencies in the car, but they don’t inform you that you’re actually one of them, because we were on a car NOT owned nor handled by Vision safari, instead it belonged to a second company, and hosted customers from themselves, vision safari and other agencies.
- Vision safari mentions while booking that they have the best and newest vehicles, however the ones we got did not belong to them as mentioned before, and were about 25 years old with more than 550.000 km on the Odometer. They were not well maintained, the last we got had wet seats in the morning and was leaking water inside all over the safari.
- They advertise that the tent you’ll sleep in has some bed structures, however you’ll sleep on 10 cm mattresses on the ground.
- While you are in the lodge waiting for your car, it’s not really clear what’s gonna happen, when and whit whom. You just wait, sometimes hours.
- The people that were in our car booked the very same safari (Serengeti, Ngorongoro and Manyara) and being them in our very same car, they had the exact same experience. They booked through Serengetisafaritour and spent 700 USD per person, as opposed to us, which booked with Vision safari and spent 850 USD per person. I would then recommend to go with Serengetisafaritour to save 150 USD per person and receive the exact same experience.
- On the website the price was 800 USD, but when we receive the quote they raised the price to 850 USD without informing us beforehand. I did not like that they raised the price, and that they did it without saying it. Furthermore, we requested the safari only, but when they sent us the quote and asked us to formally accept it, they included 2 nights in a hotel/lodge without informing us, and at an additional price not included in the quote. I would recommend you read the offer thoroughly to be sure of what you’re accepting.
Reply from Vision Safari & Tours
Posted on Sep 10, 2025Thank you so much for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our drivers, the meals, and the small touches such as the binoculars, branded t-shirts, and keychains. It makes us happy to hear that you were able to see all the animals and that overall your safari went smoothly.
At the same time, we are very sorry to hear about the areas that did not meet your expectations. While we always aim to deliver the highest quality service and experience, we acknowledge that some aspects of your trip could have been clearer and better managed.
Regarding the vehicles: on certain busy safari dates, we occasionally work in partnership with other operators to ensure guests can still experience the parks. However, we take note that this was not communicated clearly enough in your case, and we apologize for the confusion and for the condition of the car you experienced.
For the tents and waiting times: we understand your concerns and will review our communication and ground operations to make sure guests are always informed and comfortable throughout.
On pricing and inclusions: we regret any misunderstanding about the final quote and inclusions. Transparency is very important to us, and your feedback highlights where we must improve to avoid any similar situations.
Please know that we take your comments seriously, as they help us identify areas where we can do better. Our goal is always to provide fair value, clear information, and a memorable safari experience, and we are committed to making the necessary adjustments.
We truly appreciate you choosing Vision Safari & Tours, and we hope despite the challenges you still hold good memories of your time in Tanzania. If you plan to return in the future, we would love the chance to host you again and show you the improvements we are making based on feedback like yours.