Arzoni Staff
Arzoni Africa Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $450 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Iza | 35-50 years of age | Experience level: first safari
Do not book if you are after amazing safari trip
We paid USD 4,356 for a 5-day “Luxury/VIP” safari with Arzoni Africa Safari, including two accommodations, a dedicated licensed game driver, and daily park passes (USD 200 per day). What we experienced was serious misrepresentation, safety issues, and breach of contract.
Our pickup was delayed and we missed the first game drive because park passes had not been purchased, despite being told they were included. Later, we discovered we were taken into the park without valid passes. The driver repeatedly tried to discourage us from doing scheduled drives, which we later realised was linked to the passes not being bought.
The vehicles were unsafe and in poor condition (parts falling apart, no radio communication to track wildlife sightings, and even a seat detaching during a drive). Without a radio, we were driving aimlessly while other vehicles were locating animals. Both drivers constantly watched TikTok videos while driving. There was very limited wildlife knowledge, no guiding commentary, and alcohol was consumed during picnic stops.
Promised bush picnics were poorly organised — tables and chairs were often forgotten, and my partner had to set up and pack away the picnic herself while the driver remained on his phone.
We cancelled the remainder of the trip due to safety concerns and lack of trust, arranged our own airport transfer, and were offered only USD 200 as compensation.
This was meant to be our engagement trip and it was completely ruined. I would strongly advise others to think carefully before booking.
Reply from Arzoni Africa Safaris
Posted on Feb 12, 2026Dear Iza,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, especially as this was meant to be such a special and meaningful trip for you both.
We take matters of guest safety, service quality, and transparency extremely seriously. The concerns you’ve raised regarding park entry passes, vehicle condition, driver conduct, and overall professionalism are not reflective of the standards we strive to uphold. We have escalated this internally and are conducting a full review with our operations and driver teams to ensure that any gaps in procedure or conduct are addressed immediately.
We sincerely regret the distress this caused you and understand how disappointing it must have been to cut your safari short. While we did offer compensation in line with our company policy for early termination of services already in progress. Your feedback has prompted us to revisit our compensation guidelines in cases involving safety and service concerns.
We appreciate you bringing these issues to our attention. Constructive criticism helps us improve, and we are committed to taking corrective action to prevent similar situations in the future.
We wish you both the very best and hope your future travels bring you the special memories you were hoping to create.