Upcountry Adventure
- Located In:
- Size:
- 5-10 employees (Founded in 2015)
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $1,800 per person per day (USD, excl. int'l flights)
Reviews
Email Lynette | 35-50 years of age | Experience level: first safari
Making dreams come true
Upcountry Adventure is absolutely amazing and the only way to go for the best safari experience ever! Communication, booking east, experienced staff and absolutely crushing it in animal knowledge while in the park. Truly a life changing experience and Upcountry Adventure made that possible!
Reply from Upcountry Adventure
Posted on Apr 8, 2026Dear Lynette , Thank you very much for sharing your travel experience with Upcountry Adventure with others here on Safari booking. We are incredibly grateful, and your feedback means the world to us. We are overjoyed to know that you were happy and enjoying your trip. We love to read that everything was organized, and that the itinerary suited you perfectly. Thanks for your support and trusting in us, we really appreciate it! Looking forward to having you both with us again. Regards, Upcountry Adventure Team.
IT
Email Pam | 35-50 years of age | Experience level: first safari
An experience to absolutely forget!
BAD EXPERIENCE!
We organized with this tour operator in December through word of mouth. We were supposed to do 4 days of safari, with a stop at Ngongoro crater and Serengeti. Unfortunately my wife was very ill and we had to interrupt the second day. Upon our return to Italy we contacted our contact to receive a refund, considering that we did not use all the services and that part of the costs incurred, such as entrance fees to the parks, were not used, and are reusable. We discovered how difficult it is to obtain this, and we do not understand why. The jeep that we had booked for 4 days was only used for 2, and we moved from Arusha to a village near Ngongoro and the crater, and then returned to Arusha, doing very little road. This money was not refunded to us! After two weeks of insistence and ordeal we received a partial refund of these expenses, which were partly refunded to our contact who proceeded to send us the money. This behavior is certainly reprehensible, not very transparent and incorrect, for this reason I absolutely do not feel like recommending the tour operator in question and I recommend reviewing the company policies, in favor of correctness and the principles of good faith, which were brutally trampled on towards us. We paid a lot of money to do practically a day and a half of safari!!!
(automatic translation from Italian)
Reply from Upcountry Adventure
Posted on Apr 8, 2026Dear Pam, We sincerely regret that your experience did not meet your expectations. We take all feedback seriously and strive to ensure clarity and fairness in our services. To clarify, our company was solely responsible for providing the vehicle for your safari as arranged through your contact person he hired a jeep from us. We were not involved in organizing accommodations, lodges, or other aspects of the trip beyond the park fees, which were paid to us for remittance to the relevant authorities. Regarding the refund, we reimbursed the unused park fees to your contact person. However, as per our standard policy, vehicle hire fees are non-refundable, as the vehicle was exclusively reserved for your use during the specified period, making it unavailable for other bookings. We regret any misunderstanding and assure you that we operate with transparency and integrity. If there are any further concerns, we are happy to provide additional clarification.