Reviews
IT
Email Pam | 35-50 years of age | Experience level: first safari
An experience to absolutely forget!
BAD EXPERIENCE!
We organized with this tour operator in December through word of mouth. We were supposed to do 4 days of safari, with a stop at Ngongoro crater and Serengeti. Unfortunately my wife was very ill and we had to interrupt the second day. Upon our return to Italy we contacted our contact to receive a refund, considering that we did not use all the services and that part of the costs incurred, such as entrance fees to the parks, were not used, and are reusable. We discovered how difficult it is to obtain this, and we do not understand why. The jeep that we had booked for 4 days was only used for 2, and we moved from Arusha to a village near Ngongoro and the crater, and then returned to Arusha, doing very little road. This money was not refunded to us! After two weeks of insistence and ordeal we received a partial refund of these expenses, which were partly refunded to our contact who proceeded to send us the money. This behavior is certainly reprehensible, not very transparent and incorrect, for this reason I absolutely do not feel like recommending the tour operator in question and I recommend reviewing the company policies, in favor of correctness and the principles of good faith, which were brutally trampled on towards us. We paid a lot of money to do practically a day and a half of safari!!!
(automatic translation from Italian)
Email Lynette | 35-50 years of age | Experience level: first safari
Making dreams come true
Upcountry Adventure is absolutely amazing and the only way to go for the best safari experience ever! Communication, booking east, experienced staff and absolutely crushing it in animal knowledge while in the park. Truly a life changing experience and Upcountry Adventure made that possible!
Email Yvonne | 65+ years of age | Experience level: first safari
Mikumi Safari with Upcountry Adventures - Leopard, Waterhole Lunch & Exceptional Care
Our day at Mikumi National Park was exhilarating. Zumba, our expert driver, and Sylvia, our observant guide, made it seamless and memorable. Sylvia’s sharp eyes led us to a rare leopard in a tree.
Lunch by a watering hole was a highlight, with wildlife approaching as we dined. We learned fascinating insights about animal behavior and interactions during the eight-hour journey.
Back at Camp Bastion, we were welcomed with a delicious dinner and a charming chalet. Josephat, the founder of Upcountry, and Mollie, our dedicated agent, provided exceptional care before, during, and after the safari.
We’re eager for more—Serengeti with Upcountry is next on our itinerary. #EastAfricaTravel, #UpcountryAdventure, #MikumiNationalPark “
ES
Email Ana | 35-50 years of age | Experience level: 2-5 safaris
Wonderful experience
I contacted Upcountry Adventure because a friend recommended them. From the first moment, they were very professional and attentive, listening to what I wanted and creating a safari just for us, full of unforgettable experiences. Our guide was very kind and caring, with great knowledge of the area and the wildlife. I would definitely do it again with upcountry adventure.
