Upcountry Adventure
- Located In:
- Size:
- 5-10 employees (Founded in 2015)
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $1,800 per person per day (USD, excl. int'l flights)
Reviews
Email Melanie | 20-35 years of age | Experience level: 2-5 safaris
Worst experience I've had in a long time
I honestly wish I could give this operator zero stars. There's absolutely no reliability here. We felt treated like an inconvenience rather than a priority on our trip in January. Jumping around like parcels here and there, without any kind of professionalism or care for us. The worst thing: Selective listening seems to be the standard here; they only pay attention when it's in their best interest ($). Take positive reviews with a grain of salt, as most of these are clearly staged and written by the tour operator's own staff to inflate the score. See the pictures, you'll see the same faces and the same animals all around.
Reply from Upcountry Adventure
Posted on Apr 8, 2026Hello Melanie,
Thank you for your feedback. We take all reviews seriously. However, after carefully checking our records, we have no record of any booking or travel with our company under your name in January 2026 or at any other time.
We are committed to providing excellent service and transparency to all our clients, and we encourage anyone with genuine concerns to contact us directly so we can assist promptly.
We kindly request you to share with us the evidence or proof of any conversation with us, or proof of booking with us,or proof of payment for the mentioned month.
IT
Email Pam | 35-50 years of age | Experience level: first safari
An experience to absolutely forget!
BAD EXPERIENCE!
We organized with this tour operator in December through word of mouth. We were supposed to do 4 days of safari, with a stop at Ngongoro crater and Serengeti. Unfortunately my wife was very ill and we had to interrupt the second day. Upon our return to Italy we contacted our contact to receive a refund, considering that we did not use all the services and that part of the costs incurred, such as entrance fees to the parks, were not used, and are reusable. We discovered how difficult it is to obtain this, and we do not understand why. The jeep that we had booked for 4 days was only used for 2, and we moved from Arusha to a village near Ngongoro and the crater, and then returned to Arusha, doing very little road. This money was not refunded to us! After two weeks of insistence and ordeal we received a partial refund of these expenses, which were partly refunded to our contact who proceeded to send us the money. This behavior is certainly reprehensible, not very transparent and incorrect, for this reason I absolutely do not feel like recommending the tour operator in question and I recommend reviewing the company policies, in favor of correctness and the principles of good faith, which were brutally trampled on towards us. We paid a lot of money to do practically a day and a half of safari!!!
(automatic translation from Italian)
Reply from Upcountry Adventure
Posted on Apr 8, 2026Dear Pam, We sincerely regret that your experience did not meet your expectations. We take all feedback seriously and strive to ensure clarity and fairness in our services. To clarify, our company was solely responsible for providing the vehicle for your safari as arranged through your contact person he hired a jeep from us. We were not involved in organizing accommodations, lodges, or other aspects of the trip beyond the park fees, which were paid to us for remittance to the relevant authorities. Regarding the refund, we reimbursed the unused park fees to your contact person. However, as per our standard policy, vehicle hire fees are non-refundable, as the vehicle was exclusively reserved for your use during the specified period, making it unavailable for other bookings. We regret any misunderstanding and assure you that we operate with transparency and integrity. If there are any further concerns, we are happy to provide additional clarification.