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Average User Rating
4.8/5

Rating Breakdown
  • 5 star 15
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

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Dan   –  
United Kingdom UK
Visited: August 2025 Reviewed: Aug 14, 2025

Email Dan  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Dan and not that of SafariBookings.
I don't recommend trusting this company
1/5

We booked a two-day safari with ZeroOne to the Masai Mara, including travel from Nairobi and two game drives — one on day one, and a sunrise drive on day two.

After finishing the first drive, we asked our driver about the plans for the following day, only to be told there was no game drive scheduled for day two. We showed him our booking confirmation, clearly stating the two drives we had paid for (as you will see from the picture, it is not ambiguous!), but he said there was nothing he could do.

We called our contact, Maureen, who admitted she’d made a mistake but refused to fix it or offer a refund. Instead, she offered a tour of a Masai village or a one-hour boat ride in Naivasha as a “replacement” on the second day — not exactly a fair swap for a missed game drive in the Mara.

The result? We paid for two drives and got one. The single drive we had was excellent — because the Mara is incredible — but Safari ZeroOne’s attitude was appalling. They showed zero accountability, zero effort to make things right, and zero concern for customer satisfaction.

This is a company you cannot trust. If you value honesty, reliability, and getting the trip you actually paid for, avoid Safari ZeroOne.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 15
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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