Elevate Your Escapes
Splendid Vacations
- Office In:
- Size:
- 10-20 employees (Founded in 2023)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $900 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Saverio | 35-50 years of age | Experience level: first safari
Agency is reliable, but jeep and organization need improvement
We booked this agency through safaribookings.com based on the good reviews and quick communication with Brenda. Everything was easy to arrange and the cost was as expected, with the option to pay part of it in cash upon arrival in Nairobi.
Overall, the experience was positive, but for the price we expected better.
Jeep: ours (plate KBP 454K) was in very poor condition (broken seats, torn upholstery, seat belts not working, serious fuel tank problems). Refueling took over 40 minutes while other jeeps managed in 2. On top of this, we had to deal with multiple flat tires — even the two spare wheels were punctured, forcing us to repair them on the way and wasting a lot of time.
Guide/Driver: Dan did his best, but combining both roles is not ideal. He seemed inexperienced and lacked basic equipment (no binoculars). Driving and spotting animals at the same time is very difficult.
Transfers/Timing: travel times were much longer than promised (about +50%), which cut short our safari time. For example, we paid USD 400 but had only 3 hours inside the Masai Mara.
In short: reliable agency and smooth booking, but the vehicle quality and organization need serious improvement.
Reply from Splendid Vacations
Posted on Aug 25, 2025Dear Saverio,
Thank you for choosing Splendid Vacations Africa to arrange your recent trip, and thank you for the detailed feedback. We appreciate that the booking process was smooth and the overall experience was positive.
However, we take full responsibility for the issues you had with the vehicle's condition with registration KBP 454 K and sincerely apologize for any inconveniences caused. The car in question will no longer be doing safaris, as our dream, as evidenced by other reviews, is to ensure our clients have a good 4 x 4 Safari Land Cruiser for a memorable safari experience.
Recently, we implemented a comprehensive program focused on repairing and servicing our fleet after every safari due to the challenging road conditions inside the parks to ensure that our clients have a seamless and enjoyable safari experience. This proactive step is aimed at ensuring that our future clients do not encounter similar problems. Rest assured, this will not happen again to any client.
We completely understand the importance of having a well-experienced driver guide while on the safari. To ensure the expertise of our drivers, we have invested heavily in ensuring that they regularly undergo professional training to maintain set standards in the tourism industry, be well-informed about the parks, and have in-depth knowledge about the flora and fauna. Unfortunately, Daniel, the driver guide assigned to your group, did not conduct himself appropriately, and we will take disciplinary actions to ensure this does not happen again.
We greatly value your feedback, and we're committed to taking the necessary steps to ensure that future guests will have a memorable and fulfilling experience they deserve.
Thank you!