Jungleroam Safaris
- Located In:
- Size:
- 1-5 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $400 per person per day (USD, excl. int'l flights)
Reviews
CN
Email chen | 35-50 years of age | Experience level: 2-5 safaris
This was my worst trip ever.
Problem 1: Communication breakdown. I repeatedly asked for two rooms when getting the quote, yet at payment I was told the price was wrong and I had to pay more. When I tried to talk to the boss, she was inflexible and refused to negotiate.
Problem 2: No credibility. An activity we had agreed on was cancelled when we arrived at the hotel; when I asked the boss, she simply said the contract was mis-written and refused to honor it, again with a hard-line attitude.
Problem 3: I understand it was a group tour, but the bus was packed to capacity and crammed with luggage, leaving no space to move or take decent photos— the travel experience was extremely poor.
Problem 4: The driver’s attitude was terrible. He wouldn’t allow photo stops; you could only stop where he thought it was okay— you weren’t allowed to suggest where you wanted to shoot.（this is real， we tried to ask him to stop so we can take photo ，and this is how he refuse us
When you tried to reason with the boss, she actually said, “Everyone else is fine—only you have a problem.” It’s simply unbelievable.
Full of unhappiness and regret
WARNING⚠️.There is a fake review in the comments section. We really felt that our vacation was ruined by Leroy en we think he is a fraud. He likes to talk on the phone while driving, and his driving habits are very rude and dangerous. You will feel your bones fall apart in the car. During the safari, he didn't work hard at all, just wanted to finish work early and drink beer all night. When driving, he basically went back and forth in the park in the wrong way and circled, wasting everyone's time. Very unprofessional. If he doesn't want to work, he should just quit! There are so many cockroaches in the car that you dare not sleep at all, otherwise the cockroaches will crawl into your eyes, nose and ears! Very bad experience! He will force a five-star review at the end of the project! It's ridiculous! I can only dare to post this review when my flight takes off! They also force Chinese people to tip $10 per person every day, but there is only poor service. It feels like being robbed. I don't want to come to Kenya again! They treat white people with respect like a master, and treat Chinese people like we owe them money，But the fact is that Chinese people pay more than white people. The service attitude is very poor and unfriendly. You can choose any company, but not this one.