Asante Bibi Tours and Safaris Team
Asante Bibi Safaris and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2023)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
Email D. | 20-35 years of age | Experience level: first safari
Incredibly unprofessional tour operator ruined my entire day
Daudi was incredibly unprofessional - he did not arrive on time for my agreed upon scheduled pickup nor responded to any of my subsequent texts or phone calls over the next hour. Eventually, I gave up on my dream safari and missed the scheduled 6 am train.
Only then did Daudi respond, eventually showing up at my hotel 3 hours late, after I was resigned to frantically finding a new tour operator last minute for my last free day available of my business trip.
I believe I may have been scammed - Daudi asked for all of the cash upfront the week prior (thankfully I declined), sent me WhatsApp photos of his supposed IDs promising that I could keep them as insurance (the birth dates did not match), and did not offer or return my deposit.
I would strongly encourage other travelers to select a more reliable tour operator to ensure that your dream safari comes true as scheduled!
Reply from Asante Bibi Safaris and Tours
Posted on Feb 11, 2026Dear Desmond — thank you for your feedback. I’m sorry the booking did not go as you expected and I regret your disappointment. For the record and to explain our side of the story:
• The trip was confirmed with a 30% deposit (paid via Pesapal). Our terms (sent at booking) state the deposit secures supplier bookings and is non‑refundable. We did not require full cash payment up front — payments for this booking were processed through Pesapal.
• The original plan was the 06:00 train on 31/01/2026. After that service was missed, you agreed in writing to a revised 08:09 departure. To protect the guest experience I offered to upgrade the booking to a 2‑day/1‑night stay at Mikumi (at our cost), rebooked train tickets for two people (client + company escort/guide), and confirmed park entry and accommodation.
• I personally agreed to travel from Dar es Salaam to Mikumi to escort the trip. Our vehicle and guide were on standby at Four Points by Sheraton at the agreed pickup time.
• Shortly before departure you cancelled, telling us you “didn’t trust” us and that you would use another company. Despite sending proof of the accommodation and making additional concessions beyond the original booking, you did not cooperate or propose an alternative — the last message we received was “good day.”
• Because we had already paid suppliers and rebooked services, we incurred non‑recoverable costs (train tickets and rebooking fees, park entry and permits, accommodation reservations, and operational readiness). Those costs were covered by the paid deposit in line with our booking terms.
• To verify our account, we can provide Pesapal payment confirmation, train ticket receipts (original and rebooked), park and accommodation confirmations, WhatsApp/email logs showing the agreed revised departure and the cancellation, and an operations log showing our team on standby.
We want every guest to have a great safari and take feedback seriously. If you would like to review the documentation or discuss this further, please contact me directly and I will respond promptly.
Best regards,
Daudi Gembe
Managing Director, Asante Bibi Tours
[email protected] | www.asantebibitours.com | +255 718 779 970