Karibu Tanzania Hakuna matata
Mercy Africa Serengeti Adventures
- Located In:
- Size:
- 1-5 employees (Founded in 2022)
- Tour Types:
- Luxury tours that, when possible, use accommodations owned and operated by them
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Ernst | 50-65 years of age | Experience level: first safari
Disorganised organisation
We booked a luxury shared safari tour. The organisation jointed us with fellow travellers with different needs (they were staying at camping sides). It caused misunderstandings, significant delays, hundreds phone calls and WhatsApp messages and very unpleasant situations, resulting in daily arguments and buck-passing between Allan, the driver/guide, and the organisation. The driver/guide (I find it difficult to define it as such)was a bully-boy and very unprofessional. For example, he pretended we had to leave our lodge at 5 am in the morning (without having breakfast etc) not to begin the game drive but just to pick-up the other members, who were staying at far-away camping sites. This happened three days out of four. It was we who had to be flexible although we had paid for a luxury safari. We had to argue to have our rights respected. We lost a lot of time waiting for other needs.
Although we had stressed our need for ad dairy-free diet (my daughter is severely allergic), no one had been informed about it. Every day we had to call the agency to be sure.
My review concerns only the organisation "Mercy Africa Serengeti Adventures" and Allan, the driver/guide: National parks and Nature are fantastic. Two lodges out of three were excellent and the staff very professional.