Karibu Tanzania Hakuna matata
Mercy Africa Serengeti Adventures
- Located In:
- Size:
- 1-5 employees (Founded in 2022)
- Tour Types:
- Luxury tours that, when possible, use accommodations owned and operated by them
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Steven | 20-35 years of age | Experience level: first safari
A Wonderful Trip Hampered by Poor Logistics
Our safari adventure delivered moments we’ll never forget. Every wildlife sighting felt electric, and genuine connections made the journey special. Zanzibar was a standout. The private tour there set a new standard - everything ran seamlessly.
But the Tanzania joint safari brought tough lessons. From the start, our guide poured in relentless effort, steering us past every challenge. The team’s energy never faded. Each glimpse of wildlife kept us moving forward. Then reality hit hard.
On day two, our vehicle’s suspension broke down. We lost a full day in the Central Serengeti - a major letdown. The $100 refund felt like a token, not a solution. Combining our group with others based hours away threw plans into chaos.
Early departures slipped to late mornings due to everyone stayed at different locations that are far away from each other. On Mara River day for the Great Migration, the drive overshadowed the experience.
This isn’t just feedback. It’s a wake up call. If we want more visitors to have unforgettable journeys, Mercy's joint tours need a complete rethink.
Our guide was exceptional, but no one can make magic happen with obstacles like these. Please raise the bar. We hope the next adventure deserves better.
PH
Email Hidenori | 35-50 years of age | Experience level: first safari
Agnes from Mercy Africa was very responsive and helpful, made the trip and our transfers very easy!
Agnes and the team of Mercy Africa has been very responsive and helpful during booking stage and the trip itself. My partner and I did the 5-day Safari Experience with comfortable accomodations, which were followed as is on the itinerary sent to us, very organized. Serengeti was surreal and we had a great overall experience. Thanks to our host agency, Mercy Africa.
IN
Email Suhas | 50-65 years of age | Experience level: first safari
Responsive. Incredibly client friendly.
This was one of the best decisions we made to go with Mercy Africa. Winnie was always available on WhatsApp for o help us with any queries. The lodges they booked for us were outstanding - I cannot recommend the 2 lodges Safari Haven and Ngorongoro Safari Lodge enough. Mercy arranged for vegan food for us throughout - what we thought would be a struggle turned out to be a breeze. And the driver/guide, Charles, was the best. Spotted for us 4 lions feasting on a buffalo, and we saw tonnes of animals that, looking back, almost seems surreal. If you are looking for somebody to take care of all your needs in a safari in Tanzania (Serengeti, Ngorongoro, Tarangire, Lake Manyara and many more treasures), look no farther than Mercy Africa!
IT
Email Ernst | 50-65 years of age | Experience level: first safari
Disorganised organisation
We booked a luxury shared safari tour. The organisation jointed us with fellow travellers with different needs (they were staying at camping sides). It caused misunderstandings, significant delays, hundreds phone calls and WhatsApp messages and very unpleasant situations, resulting in daily arguments and buck-passing between Allan, the driver/guide, and the organisation. The driver/guide (I find it difficult to define it as such)was a bully-boy and very unprofessional. For example, he pretended we had to leave our lodge at 5 am in the morning (without having breakfast etc) not to begin the game drive but just to pick-up the other members, who were staying at far-away camping sites. This happened three days out of four. It was we who had to be flexible although we had paid for a luxury safari. We had to argue to have our rights respected. We lost a lot of time waiting for other needs.
Although we had stressed our need for ad dairy-free diet (my daughter is severely allergic), no one had been informed about it. Every day we had to call the agency to be sure.
My review concerns only the organisation "Mercy Africa Serengeti Adventures" and Allan, the driver/guide: National parks and Nature are fantastic. Two lodges out of three were excellent and the staff very professional.
BE
Email Caroline & Nico | 50-65 years of age | Experience level: 2-5 safaris
Good professionals !
To Our guiding star Boaz,
Besides your knowledge of the wonder of safari (thanks to your advice and patience, we luckily saw the migration/crossing the Mara) and the love of wildlife,
You also have strong interpersonal skills!!
You are the best!
We really enjoyed the 4 days together ❤️
We would like to send a review : do you have a link?
Best wishes and big hug,
Asante Sana!
Caroline & Nico
NL
Email Kevin & Angelica | 20-35 years of age | Experience level: first safari
Wonderful
Had 4 days safari with Lauren. Our contact person was Peter. We went to Tarangire, 2 days Serengeti and the Ngorongoro crater. Contact went well via whatsapp, quick response. We were very satisfied with the accommodations they booked for us. We were also happy with the route we drove, we were able to see many animals.
NL
Email Arjan and family | 50-65 years of age | Experience level: first safari
Safari experts creating unforgetable memories
Mercy made our dreams come true. They organised a four-day safari for the family, taking care of all the arrangements, including transport from and back to our hotel in Zanzibar. Everything was organised perfectly and without hassle. We visited so many beautiful spots, saw so many animals (including the big five), and sleept at the most beautiful lodges. We always felt very safe and well looked after. Our guide William and our chef Victor were very knowledgeable and kind. Our experience was second to none.
IT
Email Roberta | 50-65 years of age | Experience level: first safari
5 days to safari
5 days of safari in the Serengeti, Ngorongoro crater, Tarangire and Lake Manyara.
It was a beautiful adventure and our guide Mattia, who speaks Italian, and our driver Saidi did their best to help us find and see all the animals possible.
Even the organization of lunches that were not packed like many other agencies do, was excellent. The lodges where we spent the nights were satisfactory.
I do not give 5 stars for the lack of communication with Benaiah in the change of the agreed program, that is, we were supposed to do 2 days with one night in the Serengeti and when entering the park they told us that we would spend only one day and so it was but I know that many agencies do this and in fact they do not even let us visit the Serengeti.
Instead, one day they took us to visit the Ndutu park which turned out to be a nice surprise.
I recommend this agency for the lower costs compared to the others and for the organization!
Thanks to our guide Mattia and the super driver Saidi!
(automatic translation from Italian)
KW
Email Shouq AlMarri | 20-35 years of age | Experience level: first safari
Unforgettable Safari with Mercy Africa Serengeti Adventures – Highly Recommended!
From start to finish, my safari with Mercy Africa Serengeti Adventures was an exceptional experience. The communication was seamless, with prompt and detailed responses during the booking process, ensuring that everything was tailored perfectly to my needs. The team was professional, reliable, and truly went above and beyond to make this trip special.
The real highlight was our incredible guide, Mike—simply the best! His deep knowledge, enthusiasm, and keen eye for spotting wildlife made every moment unforgettable. Thanks to him, we saw lions, elephants, buffalo, and even a rhino up close. Visiting both the Serengeti and Ngorongoro Crater was a dream come true, with breathtaking landscapes and unforgettable wildlife encounters.
The accommodations were comfortable, the food was delicious, and the service was top-notch, making it excellent value for money. Everything ran smoothly, and I always felt well taken care of. A special thank you to Benaiah, Mike, and Carlson for their outstanding hospitality and expertise.
If you’re looking for a safari experience that is well-organized, immersive, and truly memorable, I highly recommend Mercy Africa Serengeti Adventures. I can’t wait to return!
CN
Email Ma Yiting | 20-35 years of age | Experience level: first safari
Professional and thoughtful, they make every journey unforgettable
An Unforgettable Safari Experience!
The 7-day Safari itinerary was exceptionally well-planned, especially the team’s recommendation to replace Lake Manyara with the Wildlife experience. This allowed us to get up close with lions, giraffes, and zebras—a unique and unforgettable experience, even though it was just for an hour!
The airport pickup service was also very thoughtful. A staff member (unfortunately, I didn’t catch the name) arrived on time and took us directly to the hotel without any extra charges—truly hassle-free and professional.
Our driver and guide, Jackson, was outstanding. His knowledge of the animals and their habitats helped us spot almost all the wildlife we hoped to see, including many adorable babies. The only slight disappointment was the elusive leopard, but it didn’t detract from the overall experience.
Additionally, the chef deserves special mention! Every meal was incredibly generous, with a variety of delicious dishes—so much that we couldn’t finish it all. It was the perfect complement to our adventure-filled days.
In summary, this Safari experience was flawless. Thank you to the entire team for creating such wonderful memories. We can’t wait to return!
