Sun summit Team
Sun Summit & Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2017)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $550 per person per day (USD, excl. int'l flights)
Reviews
Don’t book !
Our experience with this company was extremely disappointing and unprofessional. The service was poorly organized, and the company failed to deliver on its promises.
We were transported in a van that was unsuitable for passengers and eventually broke down in the middle of the road. At no point were we informed of any luggage restrictions for our trip from Nairobi to the Masai Mara. When issues arose, rather than offering assistance, the staff humiliated us in front of other tourists.
Instead of ensuring that both we and our luggage reached our destination safely, we were told to either leave our luggage behind or place it on top of a jeep — where it was exposed to rain and became completely soaked. The vehicle was also overbooked, leaving some passengers cramped with limited visibility during a four-hour journey.
Throughout the safari, we were unfairly criticized and blamed by the agency for bringing luggage instead of backpacks, despite never being informed of any such requirement beforehand. When we attempted to raise our concerns, the company refused to take responsibility and insisted the fault was ours.
This experience was mentally exhausting and deeply frustrating. We are currently exploring legal action against the company. I strongly advise others not to book with them
Reply from Sun Summit & Safaris
Posted on Oct 31, 2025Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. As a company, we take all client concerns seriously and appreciate the opportunity to clarify the situation.
This was a group safari where several guests shared the same transfer vehicle from Nairobi to the Masai Mara. While our booking documents and pre-departure information normally specify soft bags or backpacks only, we acknowledge that this may not have been clearly communicated in your case, and we take responsibility for improving this process going forward. In your case, you were traveling with four large suitcases and two smaller ones. You had informed us that your journey would continue to other countries, and as part of our standard procedure, we offered to store the extra luggage safely at our Nairobi office for the duration of your safari at no additional cost.
The space challenge arose when all the luggage was loaded into the shared vehicle. Our team suggested placing the extra bags on the jeep's roof-mounted cargo rack, where they were properly secured and protected. The vehicle later developed a mechanical issue en route, which was an unforeseen incident. A replacement was promptly arranged to ensure the group continued their journey with minimal delay.
We regret if our communication during this process felt uncomfortable or unprofessional, as that was never our intention. We value every guest and continuously strive to improve our coordination and clarity, especially for shared safaris involving multiple travelers.
FI
Email Timo & Ella-Kaisa | 20-35 years of age | Experience level: first safari
Great tour operator - everything went smooth and we enjoyed the hike.
We did 5-day hike to Mt. Kenya. Booking the trip was easy, and communication was fast and clear. The hike itself was amazing, and were able summit although we were not experienced hikers. The crew was professional, and everything felt safe and well organized. Food exceeded all our expectations and we surely did not have to go hungry. We think the value for money was excellent and can recommend for others.
NL
Email Tobia | 50-65 years of age | Experience level: 2-5 safaris
Caring
A caring and affordable tour operator.
We hiked Mount Kenya, and they took excellent care of me when I got altitude sickness.
The safari was fantastic. We saw a lot and enjoyed our stay.
(automatic translation from Dutch)
DE
Email Timo H | under20 years of age | Experience level: 2-5 safaris
Super kind and flexible for a great price!!
I got sick a couple days before i was supposed to head for Mt Kenya. I asked if it would be possible to start the hike to weeks later and it was no problem at all to change all that. I had a great time with my guide, cook and porter! (Kevin, Frederic and Eric)
Overall it was a really nice experience and i‘ve been in good hands for the whole trip.
NZ
Email David Hutchinson | 50-65 years of age | Experience level: over 5 safaris
A real trekking adventure with friendly staff and great food. highly recommend.
Excellent value for money. As you approach Mt Kenya summit from one direction and then exit the park from another, there are different routes to the summit.
Good camping gear, great food, encouragement and sharing of lots of local info along the trek. Pickup from hotel and travelled from Nairobi to Mt Kenya accompanied by guide on public 8 seater bus (fun experience) , although understand normally private transport is used from Nairobi. Tent and mattress setup for your arrival into the campsite with hot chocolate awaiting. Staff very helpful. Last day distance (summited at dawn followed by down the mountain and then walkout of national park) was about 29km total and was the hardest days trek.
Recommend taking two good pairs of gloves as wind chill at top of Mount Kenya more than expected given published ambient temps.
Incredible Experience and Customer Service!
What a once in a lifetime experience, I had with my Masai Mara safari. First of all, let me say that one of the deciding factors for this company was the prompt responses and follow up provided by Diana even before booking the tour. I tend to gravitate where there’s great customer service and Diana exceeded expectations with her kind and empathic nature. Despite some minor hiccups, this safari was well organized and any question that I had was promptly addressed. Our guide Peter was literally the best…patient, personable and humorous. His knowledge of the reserve was impeccable and always knew where to go to see these incredible creatures. He made sure that everyone was satisfied each time we stopped.
I had such a great experience, that I asked Diana if she could organize a tour of the Giraffe Center and Nairobi National Park. Within moments she organized something for me, mind you this was a last minute request and her response time was impeccable! My guide George was determined to find rhinos for me. He did exactly that and waited patiently while I watched in amazement at this marvelous creatures.
I am blown away by my experience and the customer service that I received! So grateful!!!
US
Email Winnie O'Brien | 20-35 years of age | Experience level: first safari
Excellent organization!
Mt. Kenya hike was beautiful but hard!But I made it to the top. All the guides and porters very nice and the food was delicious!
US
Email Morson | 35-50 years of age | Experience level: first safari
7 days tour
We visited Maasai Mara, Nakuru, Naivasha & Amboseli parks. the safari was amazing and we saw a bunch of animals. one thing though, I did not like most of the foods that were offered in the budget camps. I hope in the future they will be able to add more options for people who are not Kenyans.
Email Getty | 20-35 years of age | Experience level: first safari
Amazing experience with Sun Summit & Safaris
We had a dream tour of Masai Mara in Kenya &Serengeti & Zanzibar in Tanzania. Everything was very well organized in Kenya from pick up and the tour itself. In the Tanzania side, we had a few problems but they were quickly solved by Diana who was very quick to respond even in the middle of the night.
BE
Email Olive | 35-50 years of age | Experience level: 2-5 safaris
Luxury stay at JW Marriott
I had a safari experience of a lifetime thanks to Diana at Sun summit. She was quick to respond and communication was great. We wanted to upgrade our stay to JW Marriott and she made it happen within a day. Thanks to the staff and John our guide at Masai Mara.