Diana- Safari Specialist
Sun Summit & Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2017)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $550 per person per day (USD, excl. int'l flights)
Reviews
Email Vishak Seshadri | 35-50 years of age | Experience level: first safari
Incredible 9-Day Kenya Safari with Sun Summit & Safaris
We just returned from an unforgettable 10-day safari through Kenya with Sun Summit & Safaris, and we can't recommend them highly enough.
From our very first exchange, Diana was outstanding to work with. She was incredibly responsive and well-spoken, and she took real care in customizing our itinerary to keep us within budget without ever making us feel like we were sacrificing quality. She set clear expectations at every stage, offered genuinely helpful suggestions along the way, and made sure we felt well taken care of from the initial planning all the way through the last day of the trip.
On the ground, we were fortunate to have two excellent guides. Boniface was with us for the bulk of the journey — from Nairobi through Ol Pejeta, Naivasha, and Hell's Gate National Park, and on into the Masai Mara. He was especially attentive to my elderly parents, consistently checking on their comfort and pacing the days in a way that let them enjoy every stop without feeling rushed or worn out. He also went above and beyond searching for the elusive big cats — lions, cheetahs, and leopards — patiently tracking sightings while always staying respectful of park and preserve guidelines. His knowledge of the wildlife and landscapes made every drive feel special, and his warmth and attentiveness made the days even better. For the final leg of the trip, Joshua picked us up at Amboseli and got us safely back to Nairobi, closing out the trip on just as strong a note as it began.
Between Diana's thoughtful planning and the care shown by both Boniface and Joshua, this was one of the best-organized and most memorable trips our family has taken. If you're considering a safari in Kenya, we'd point you straight to Sun Summit & Safaris.
Email Francis Kayiwa | 50-65 years of age | Experience level: 2-5 safaris
provides a premier, white-glove experience by offering personalized, budget-conscious guidance
Safari Bookings provided a truly exceptional white-glove experience for my family. From our initial conversation, they provided expert guidance that perfectly matched our budget. Their custom recommendations for our entire week were spot on. They handled everything seamlessly, from picking us up at our residence to our stay at a stunning luxury resort. Every detail was professional and entirely stress-free. I cannot recommend them highly enough for a personalized, premium safari!
Reply from Sun Summit & Safaris
Posted on Apr 8, 2026Thank you so much Francis for your kind words! It truly means a lot to us that you trusted us to plan your family trip. Creating seamless, personalized experiences is exactly what we strive for. We hope to welcome you back to Kenya again for another unforgettable adventure!
Email John | 50-65 years of age | Experience level: first safari
Wonderful experience
Diana was great with communication, promptly answering any questions I had. The tour value was very good and our game guide, Boniface, was excellent as well. My only criticism, and it is small, is that I would have liked more photos of the place we were booked at earlier in the process. The hotel exceeded expectations.
SA
Email Hammam Kady | 35-50 years of age | Experience level: 2-5 safaris
Reliable and always available to answer questiins
Sun Summit & Safaris provided an excellent experience from start to finish. The team was responsive, available at all times, and extremely flexible. Whenever our plans needed adjustment, they handled the changes smoothly and professionally. I would highly recommend them to anyone looking for a reliable and customer-focused safari operator.
LT
Email Brown Ratemo | 20-35 years of age | Experience level: 2-5 safaris
The company has great customer service!
Kenya completely stole our hearts. Thanks to the agency for making my family a great trip to Masai Mara and Nakuro .The itinerary was seamless no stress, no confusion, just pure adventure. Our guide had an incredible eye for wildlife and shared so many interesting stories about the animals and local culture. The lodges were comfortable, the food was great. I'm definitely coming back again to visit Amboseli for a chance to see Kilimanjaro
Email Nilly | Experience level: 2-5 safaris
Don’t book !
Our experience with this company was extremely disappointing and unprofessional. The service was poorly organized, and the company failed to deliver on its promises.
We were transported in a van that was unsuitable for passengers and eventually broke down in the middle of the road. At no point were we informed of any luggage restrictions for our trip from Nairobi to the Masai Mara. When issues arose, rather than offering assistance, the staff humiliated us in front of other tourists.
Instead of ensuring that both we and our luggage reached our destination safely, we were told to either leave our luggage behind or place it on top of a jeep — where it was exposed to rain and became completely soaked. The vehicle was also overbooked, leaving some passengers cramped with limited visibility during a four-hour journey.
Throughout the safari, we were unfairly criticized and blamed by the agency for bringing luggage instead of backpacks, despite never being informed of any such requirement beforehand. When we attempted to raise our concerns, the company refused to take responsibility and insisted the fault was ours.
This experience was mentally exhausting and deeply frustrating. We are currently exploring legal action against the company. I strongly advise others not to book with them
Reply from Sun Summit & Safaris
Posted on Oct 31, 2025Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. As a company, we take all client concerns seriously and appreciate the opportunity to clarify the situation.
This was a group safari where several guests shared the same transfer vehicle from Nairobi to the Masai Mara. While our booking documents and pre-departure information normally specify soft bags or backpacks only, we acknowledge that this may not have been clearly communicated in your case, and we take responsibility for improving this process going forward. In your case, you were traveling with four large suitcases and two smaller ones. You had informed us that your journey would continue to other countries, and as part of our standard procedure, we offered to store the extra luggage safely at our Nairobi office for the duration of your safari at no additional cost.
The space challenge arose when all the luggage was loaded into the shared vehicle. Our team suggested placing the extra bags on the jeep's roof-mounted cargo rack, where they were properly secured and protected. The vehicle later developed a mechanical issue en route, which was an unforeseen incident. A replacement was promptly arranged to ensure the group continued their journey with minimal delay.
We regret if our communication during this process felt uncomfortable or unprofessional, as that was never our intention. We value every guest and continuously strive to improve our coordination and clarity, especially for shared safaris involving multiple travelers.
FI
Email Timo & Ella-Kaisa | 20-35 years of age | Experience level: first safari
Great tour operator - everything went smooth and we enjoyed the hike.
We did 5-day hike to Mt. Kenya. Booking the trip was easy, and communication was fast and clear. The hike itself was amazing, and were able summit although we were not experienced hikers. The crew was professional, and everything felt safe and well organized. Food exceeded all our expectations and we surely did not have to go hungry. We think the value for money was excellent and can recommend for others.
NL
Email Tobia | 50-65 years of age | Experience level: 2-5 safaris
Caring
A caring and affordable tour operator.
We hiked Mount Kenya, and they took excellent care of me when I got altitude sickness.
The safari was fantastic. We saw a lot and enjoyed our stay.
(automatic translation from Dutch)
DE
Email Timo H | under20 years of age | Experience level: 2-5 safaris
Super kind and flexible for a great price!!
I got sick a couple days before i was supposed to head for Mt Kenya. I asked if it would be possible to start the hike to weeks later and it was no problem at all to change all that. I had a great time with my guide, cook and porter! (Kevin, Frederic and Eric)
Overall it was a really nice experience and i‘ve been in good hands for the whole trip.
NZ
Email David Hutchinson | 50-65 years of age | Experience level: over 5 safaris
A real trekking adventure with friendly staff and great food. highly recommend.
Excellent value for money. As you approach Mt Kenya summit from one direction and then exit the park from another, there are different routes to the summit.
Good camping gear, great food, encouragement and sharing of lots of local info along the trek. Pickup from hotel and travelled from Nairobi to Mt Kenya accompanied by guide on public 8 seater bus (fun experience) , although understand normally private transport is used from Nairobi. Tent and mattress setup for your arrival into the campsite with hot chocolate awaiting. Staff very helpful. Last day distance (summited at dawn followed by down the mountain and then walkout of national park) was about 29km total and was the hardest days trek.
Recommend taking two good pairs of gloves as wind chill at top of Mount Kenya more than expected given published ambient temps.
