Akondo Adventures

Unnaceptable and Offensive behavior

We hoped that after our extensive and detailed communication, everything would be as we accepted with «akondo adventures».

Despite the fact that we had no experience from safari when we chosen a 3-day vacation during our zanzibar holiday, given that there were many other travel organizations in the same areas, we easily understand that our vehicle was not in a very good condition for comfort on off-road roads.
However, by the second day, this problem was overcome thanks to our guide, athoos, who deserves our thanks, as he was knowledgeable of the environment and the opportunities for miracles at every point, plus he was extremely kind and voluntary.
However, on the 2nd day, at the end of our trip, and while the guide was taking us to our hotel (mawe mawe manyara lodge), we accidentally realized that it was not the one we had approved and booked!
We asked Innocent to contact the manager asap. The answer he gave us was that our hotel was overbooked at the last minute and they would transfer us to another.
When we moved to the new hotel, depressed and absolutely angry, we realized that this had nothing to do with the quality, location and services of what was agreed and paid in full 5 months ago.

The manager refused to answer our continuous phone calls and told their guide that he didn't want to talk to us!

So without having any other solution we were forced to stay with what he offered us...

The next day, at the airport for our return, the manager appeared spontaneously, apologized and proposed a refund of our accommodation in order to avoid a bad rating!

We asked his request to be put in writing. in his written response, we were surprised to read that he falsely claimed that the change happened the previous time (the guide had printed out the day's program in the morning...), that he mistake did not inform us as he should have..., and that the refund amount he intended to pay was not even 10% of the total cost of the 3-day safari.

His unacceptable and offensive behavior was worse than the fraud we were endured to.

We suggest that every interested tourist enterprise include penalty clauses in every agreement with the agreeing companies and certainly not to proceed to a full advance payment of 100% of the value.