Roju Safari Updates
- Located In:
- Size:
- 1-5 employees (Founded in 2024)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $380 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Ruben | under20 years of age | Experience level: first safari
very good guy and so attentive
An incredible experience. They explained everything we were going to do very clearly, and everything was super easy with them. The three-day safari was amazing. Our super-friendly guides allowed us to see all the animals we wanted from the best vantage points. A special thanks to Roger, Maleo, and Samuel.
Email Kayla | 20-35 years of age | Experience level: first safari
Wyclef was very knowledgable & was dedicated to seeing all the sightings to the best of his ability
Roju was excellent. I was so grateful to our tour coordinator, Rodgers, for organizing transport, tour, and lodging, in a seamless process. I would highly recommended them and think the 3 day journey was the perfect amount of time to see and experience all that Masai Mara has to offer.
SA
Email Mutlaq | 20-35 years of age | Experience level: first safari
Professional and Responsive
We had a wonderful experience booking our safari through Rodgers. He was very helpful, friendly, and very responsive, always quick to answer our questions and assist with any changes. He went out of his way to arrange a last-minute private transfer from Maasai Mara to Nairobi, which we truly appreciated.
Rodgers proved to be trustworthy and professional — when we decided to cancel an optional activity, he immediately and graciously processed the refund. Our driver, Jim, was extremely knowledgeable and knew the ins and outs of the park, making the experience even better.
Overall, it was a great trip, and I would definitely recommend Rodgers and his team to friends and family.
CO
Email Ines | 50-65 years of age | Experience level: first safari
Logistically and financially disorganised
While the safari experience itself was good, I unfortunately had a very negative experience with Roju Safaris regarding a refund. Due to a payment error on my side, I overpaid them. I immediately reported the mistake, and they acknowledged it, but it took them more than three months to process the refund claiming they were having financial difficulties.
When the refund was finally made, they deducted 9% without any clear explanation, far beyond what a bank fee would reasonably be. After holding my money for months, this lack of transparency and fairness left me with a very disappointing impression.
What’s worse, I had to involve the Kenyan Tourism Regulatory Authority in order to get the refund processed, something that should never have been necessary if the company had acted responsibly from the beginning.
Travelers should be aware that while their tours may run smoothly, they may not follow the schedule you were given. The way Roju Safaris handled my case showed a lack of professionalism and honesty in financial matters.
Reply from Roju Safari Updates
Posted on Oct 14, 2025Hello Ines,
SAFARI
We are glad you acknowledge your safari was smooth and you enjoyed it as per the itinerary you requested.
PAYMENT
We humbly apologize for the frustration you might have encountered during your refund process.We wish to clarify that refunds are dealt with on a case-by-case basis, and we notified you on how long it will take. On the deduction, you note you received a FULL REFUND minus the handling fees and bank fees as stipulated in our refund policy. As a company, we have been in contact with you until you received your refund, as per our WhatsApp and Emails communication.
SERVICE
As a company, we value service delivery and the satisfaction of our customers, and we will not wish to compromise this as per your allegations. We hope we can give you a call to apologize and retain you as our valued customer for the future. Our customer care team will also reach you on call on the same.
IN
Email Vamsi | 35-50 years of age | Experience level: first safari
Good experience with the company not so much with the guide
The owner of the company Rodgers Obuya was professional and responsive,he answered all our queries and was very prompt in responding on Whatsapp.I don't know about other guides they have,but we went with a driver/guide named Jimmy and it turned out to be a not so good experience for us.I advise you to avoid the guide Jimmy at all costs,he was on the phone most of the time ( probably 70% of the time),even during the safri and also on the highway,driving with one hand,even when he was doing 100 KMPH.
He was late to our evening game drive on our first day,came at 4.40 PM,when I asked he said it was due to other people we were sharing the safari.He could have stopped at that,but he said,if you want a safri to be on time,you should have booked a private safari,which was reeallu uncalled for.He wasn't interested to give any information regarding the animals,he just showed them and was getting back to his phone calls.
The safari company is good,if you can get another guide you could book with them.
Email kayla | 20-35 years of age | Experience level: first safari
Excellent
Excellent guide. Interesting and tailored the tour to the group’s requests. Made sure we had all the photos we wanted before continuing. Accommodations were wonderful, delicious food and drinks and very comfortable place to stay. I would highly recommend. I will be using this tour for my next safari for sure!
Email Saroj | 65+ years of age | Experience level: first safari
Professional, efficient and great at finding solutions
I came across Roju Safari whilst searching for a safari for my siblings and myself. I was very quickly impressed by the efficiency of the company. Rodgers sent me a detailed iternary of a suggested safari. He asked pertinent questions which made it easier for him to find the right fit.
From that first interaction to the very final day, some months later, the safari went really smoothly. The deposit of 20% plus balance on arrival made this a perfect choice for my family.
Our lodge was wonderful and we upgraded to 2 rooms the day before! Rodgers kept us well informed and was very reassuring at all times.
The safari was FANTASTIC! We paid for an evening drive plus a daytime one over 3 days. BRILLIANT! The group within the jeep was super and we all had a great time. Thank you, Roju Safaris and in particular, Rodgers.
We travelled from Nairobi to Masai Mara on a jeep. A comfortable car for part of the journey would have made the experience even better.
