Reviews
US
Email Krystene | 50-65 years of age | Experience level: 2-5 safaris
Lilian made our family experience unforgettable
Lilian with HBT was so flexible and responsive. Working with her was very easy and she took everything I requested and made it happen. My family of 11 ranging from adolescents to elderly spent a week in Kenya. Lilian made sure that we had very nice resorts to stay in while in Nairobi and on safari. She started our local experience with a concierge service (3ppl) who met us at the gate when we arrived in Nairobi and supported through customs process and baggage retrieval! That was a surprise and so appreciated!! She arranged for our driver to be with us whenever we needed. The Trademark suites hotel in Nairobi was beautiful!! She selected an all suites property that allowed the different families to have larger rooms and spread out. We stayed there before and after our safari experience. We opted to fly into the Maasai Mara rather than take the 5 hour bumpy drive and we were so glad we did that!! I highly recommend to anyone to fly if you can. The hotel secured our large luggage while we took duffle bags on safari (weight restrictions for planes). We saw some animals from the sky on our decent to the airstrip; so cool!! The lodge, Mtito Safari Lodge, was not one they had used before but it was very nice!! The staff was so attentive and responsive to our every request! They had security to walk us around the camp from dusk to dawn and very early one morning we actually heard a lion eating breakfast near our tents. Needless to say, we stayed quiet until he was done and security said it was ok to come out. It was the first time a lion had been near the camp. The road from the main road to the Mtito Lodge was very bumpy after the rain that occurred the night before our arrival; it would be great if dirt could be brought in to fill deep rivets but our driver in the Mara (who was with us the whole time there too) was an expert. He drove us around in the Mara and found everything!! We saw lions, cheetah, elephants (right up on us!), zebras, giraffes, wildebeest (we were there one week before the migration), herds of buffalo, baboons, etc etc, Such an expert safari guide!!
Lilian was super flexible and available the entire time of our trip via whats app which was helpful bc we had flight delays from the US and retiring from the Mara which caused Nairobi plans to be adjusted both times.
We will definitely go back to Kenya!! And will definitely work with Lilian and HBT again!! Next time Seychelles!!
Perfect Destination - Diani
HBT Tours booked our family vacation at Diamond’s Leisure Hotel & Golf Resort in Diani, Kenya. We Loved the All Inclusive menu, the free water sports activities (kayaking & surfing) and the friendly team. Thank you for the excellent pick HBT. 👌
Email Carlos | 65+ years of age | Experience level: 2-5 safaris
fast and precise response to all queries
From the beginning to the end the travel agent has been quick to answer all queries on Whatsapp, even after commercial hours. Was able to accommodate special requests and solve all issues. The only minor issues we had was beyond their control. I highly recommend HBT for safari trips in Kenya.