Kenrobs Africa Guides
Kenrobs Africa
- Office In:
- Size:
- 5-10 employees (Founded in 2025)
- Member Of:
- TTB, AMREF, TANAPA, BRELA & NCCA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
GR
Email Rafaela-Simos | 20-35 years of age | Experience level: first safari
He was very kind
The first day we stayed in a hotel in Arusha and it was not so good. The location was safe but the problem was that the room wasn’t close to our expectations although the guys in the reception were very kind and helped a lot.
Especially , we had 3 more days to do safari and finally we went to ngare lodge!
It was really nice and I was very satisfied there because the food, the reception and the people were really decent.
In the end our safari driver was awesome! We had a really good time with David! Hakuna Matata! Ask for David!
Email Zach Smith | 20-35 years of age | Experience level: first safari
Gets the job done
There was a lion but it's friendly now staff was very helpful with this. Marcel was so helpful and professional.
CA
Email Ethan | 20-35 years of age | Experience level: first safari
Fantastic Kilimanjaro Experience
My fiancé and I climbed Mount Kilimanjaro with Kenrobs (Machame Route - 5 days) in August, 2026. The trip was fantastic, our guides Joseph & Godliston and the rest of the crew were friendly, knowledgeable, and great to work with. Could not be happier with Kenrobs - they made setting up/preparing for the trip easy and straightforward.
We stayed at The Bright Star Hotel before and after the climb which was setup by Kenrobs. It's a clean and nice hotel with good food.
Email Anna | 20-35 years of age | Experience level: 2-5 safaris
Welcoming
The team at Kenrobs has been so helpful during the planning process, while on safari, and even after the safari ended and I had remaining time in Arusha. Selecting an intinerary was straightforward and communication was always quick. When we had problems with a contracted guide, the team was quick to respond and checked in several times throughout the trip, eventually replacing the guide. Marcel was exceptionally helpful, and even agreed to take me around Arusha on my last day since I had a late flight! I highly recommend.
PT
Email Gabriel | 20-35 years of age | Experience level: first safari
We saw all the animals, ate delicious food and were helped by kind staff. Only minor issues.
We had a lot of fun. We saw all the animals we wanted to see, saw all the big 5 and much more. The food was delicious and the staff were very kind. Our guide Jeffe was capable of finding the best spots to watch the animals when there were many jeeps trying to approach the same animal.
The Seronera camp in the Serengeti is extremely poorly maintained and has no amenities. This will be the same for everyone who stays there, no matter the tour operator.
There were some minor issues that had only a small impact on our experience which I'll list: We were dropped on the wrong hotel at first. We were told there was room for our travel bags on the jeep but at the last minute we were told we could only take half of our bags and had to rush to rearrange everything. We were told at 5am we would be picked up from the hotel at 6am that same day and then we had to wait almost 1 hour for our car after getting ready at 6am. These delays were the norm during the safari as well. Despite being promised, no sleeping bags were distributed on the first night. Finally, tipping is always a hard subject for us as europeans that don't have/disagree with tipping culture as it is bad for both employees and customers. We were told during the booking process the value of tip that was expected which we agreed to. However, during the safari we were told a 3 times higher tip was actually expected. That ended up not being too bothersome as when we gave only the tip previously agreed upon, no one questioned it. I hope with enough pressure tipping culture is abolished so that employees are properly payed by their employers and customers get to know the real price of the experience before booking.
Every company on this website can show you the animals. I hope not all of them also give you all this trouble.
Reply from Kenrobs Africa
Posted on Sep 21, 2026
Thank you very much for taking the time to share such detailed feedback about your safari experience. We are delighted to hear that you had a lot of fun, saw all the animals you hoped for including the Big Five and enjoyed the food and the kindness of our staff. We are especially happy to hear that Jeffe was able to find excellent viewing spots even when there were many vehicles around.
At the same time, we sincerely apologize for the inconveniences you experienced. The issues with the hotel transfer, luggage, pickup delays, and sleeping bags were not the level of organization we aim to provide. We understand how frustrating it is to be given one arrangement and then have it changed at the last minute, particularly when you are on a tightly scheduled safari.
Regarding tipping, we appreciate your honesty and understand your concerns. Clear and consistent communication about expected costs is important, and we are sorry that the information you received during the booking process differed from what you were told during the safari. We will take this feedback seriously and work on making our communication around tipping clearer and more consistent for future guests.
Regarding Seronera Camp, we also appreciate you highlighting its condition. As you noted, the camp is not operated or maintained by the tour operator, but we understand that its condition nevertheless affects the overall experience of our guests.
We are grateful that, despite these issues, you still had a memorable safari and appreciated the wildlife, food, and our team. Your feedback helps us identify where we need to improve, and we hope to have the opportunity to provide you with a smoother and better-organized experience in the future.
Thank you again for traveling with us and for sharing your experience.