Enjoy Africa with Sureway Tours
Sureway Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2010)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $170 to $350 per person per day (USD, excl. int'l flights)
Reviews
Email Nathalie | 65+ years of age | Experience level: first safari
The promised itinerary was not delivered - adding hundreds of dollars to our cost
The guide/driver was very good – he deserves a rating of 5. But the company is not to be trusted - I would give it a zero but am giving a 3 overall because of the guide. Without notice, the company dropped a visit to a national park from our safari – which was listed as included in our final itinerary. At great expense to ourselves, we did visit the park - paying the park entry fees and the guide’s services – rather than spend the day stuck in the hotel, which was the only alternative. The company admitted it had made a mistake in our itinerary but refused to take responsibility for it. They had our money, they no longer cared. The cost of such a safari is already high enough – and we were then left out of pocket an extra several hundred dollars. I would NOT recommend booking with this company.
Reply from Sureway Tours
Posted on Sep 24, 2019We respect that it is within the prerogative of a guest to write a positive or negative review. This trip happened during the Peak Season (August 2019) when demand for accommodation and transport is very high. We explained to Mr. Peter Harlow (husband to Nathalie) that since he booked on short notice we might not be able to book all the accommodations options provided on the itinerary. So when the Ark Lodge in Aberdares National Park was fully booked during there safari dates then we gave them the option to stay at the sister lodge Aberdares Country Club which is a remarkable lodge as wildlife also roam free.
We never charged the guest for park fees as remarked by Mrs Nathalie and surely don't understand where she lost the hundreds of dollars she claims were lost.
Sincerely, if Mrs. Nathalie claims she had a lovely time with the driver guide who happens to be the face of the Company then why would we as a Company not comply with our work ethics.
All the same we respect her views and apologize again for the misunderstanding.
John Mike Kimathi Reservations Manager (Sureway Tours)
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Email Phyllis | 50-65 years of age | Experience level: first safari
John and Joe were awesome tour guides. Joe took the time to explain everything that we were seeing!
The tour meet my expectations! They were in constant communications with us to ensure that our experience was the best. They even help us to get some awesome photos. I felt like I was part of their family. THANK YOU! Next time I will bring more beef jerky
NL
Email Krista | 20-35 years of age | Experience level: 2-5 safaris
Great experience
I went with my mom and for her it was the first time ever doing a safari. She had a great day. I think for me it was over too quickly and we were already driving out before I knew what was happening. I think we still had some time left, but maybe we simply had seen all there was to see at the moment.
I loved the guys knowledge about all the wildlife and I asked them a ton of questions which they all happily answered. It was so interesting to not only see but also learn a lot about the wildlife.
Email Trevor | 20-35 years of age | Experience level: 2-5 safaris
Mike was a very warm person, very insightful and kept time!
From the onset Mike communicated well. We only booked a day tour in Nairobi since we didn't have alot of time to do anything else. We had a great time and good banter.
NL
Email Grazy Jim & Gertie | 50-65 years of age | Experience level: first safari
Exiting, lovely, wonderfull.
We had a beautiful time. Everything was very good. The driver and the guide were very kind and helpfull and showed us a whole new world. We will never forget and hope to go back once.
NL
Email Angela | 50-65 years of age | Experience level: 2-5 safaris
These men made the safari a special experience.
Peter and Mike were the icing on the cake on this amazing safari. Attention to detail, 100 percent commitment to the big 5 and successful. nice additional information about the animals, people and the environment. Trustworthy, caring, humorous. Nothing is too crazy for them. I had a super week with them.
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Email Patrese | 35-50 years of age | Experience level: first safari
Felt like family was giving us the tour!! John and Joe were amazing!
They were very knowledgeable about all the animals!! They were very accommodating to take us to a special lunch place after the safari that was AMAZING! Highly recommend using them!
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Email Veronica C | 50-65 years of age | Experience level: first safari
Awesome fun!!’
The Safari Tour was awesome! Tour guides were very professional, knowledgeable and informative. This is a must-do when visiting Kenya!
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Email Tonni Gillis | 50-65 years of age | Experience level: first safari
Trip of a life time!
My trip to Kenya was a trip of a life time for me and my friends and the services provided by John Mike of Sureway Tours helped to make it a dream come true for first time visitors to the Continent. We felt safe and were looked after every step of the way in Nairobi and Mombasa with great tours of each city. Communicating with John Mike from Sureway Tours was always easy with quick responses. Our tour of Nairobi was customized just for us and allowed us really get the feel of the city without feeling like tourists. Our guide in Mombasa made sure we went to the best beach in the area with a great restaurant. I definitely recommend Sureway Tours for anyone visiting Kenya because you won’t be disappointed. I will also be using them for all future visits back to Kenya as well! Outstanding service!!
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Email Mia Burwell, Genesis Travel Group Dream Vacations | 35-50 years of age | Experience level: first safari
The Absolute BEST!!!
Sureway Tours worked with me to put together an amazing vacation in Kenya & Tanzania. I was tasked with putting together the bucket list trip for my mother and her best friend who have been discussing this trip for over 30 years. I am a travel professional with 20+ years in the industry, but Kenya was a new task for me; I had no experience booking travelers there. I connected with Sureway Tours and John Mike Kimathi and the rest was history. I got a detailed itinerary and John Mike was able to adjust our trip multiple times to fit our needs.
Every aspect of the trip was top notch, from our 1st night hotel and city tour in Nairobi, to our safaris in Amboseli and Maasai Mara. The driver, Nicholas, was AMAZING and make sure that we saw incredible wildlife. My mom had done safaris before in South Africa and said that we saw more wildlife in 1 day that she did in 5 days on her previous safari! Sureway also arranged our R & R portion of the trip in Zanzibar and it was just as wonderful as Kenya.
John Mike is just a wonderfully kind spirit who knows his country. His pride in sharing his beautiful country makes the experience even more rewarding that I could've ever imagined. I'm hard to impress when it comes to travel, but the Sureway team did it ten-fold! I recommend Sureway for every traveler visiting east Africa, and look forward to returning myself.
