Managing Director
Wivi Agency
- Located In:
- Size:
- 1-5 employees (Founded in 2025)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $250 to $900 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Jonas | 20-35 years of age | Experience level: over 5 safaris
Warning
The safari we booked for 4 people in February 2027 was supposed to cost USD 4,000 per person. Despite having made full payments or substantial advance payments, we have still not been provided with any proof that the agreed hotels and domestic flights have been paid for. Our contact person, Elias Lucas, requested further payments and has stopped responding despite numerous attempts to contact him. He is also refusing to refund our money.
Furthermore, during my father’s safari with the same agency in September 2026, it became apparent that agreed luxury hotels had been replaced with budget accommodations without his consent. Some of these accommodations had not even been paid for, and agreed domestic flights were not carried out. As a result, my father had to pay out of his own pocket for services that had already been paid for.
Based on these circumstances, we believe this agency is operating fraudulently. We have already reported the matter to the Tourism Police, the Ministry of Tourism, and SafariBookings . My father has also filed a police report. According to SafariBookings, there are already outstanding financial claims from other customers against Wivi Agency.
This review will remain online until we receive a full refund of our advance payment of USD 10,800.
Email Ben Duddy | 20-35 years of age | Experience level: first safari
Once we arrived - the best holiday experience we’ve had
The quality of this safari truly came together not even the moment we landed in Tanzania but as we were landing.
We saw elephants waving their trunks and zebras run across the runway behind us, what an entry to a safari.
Our Safari guide Onest was exceptional & made the trip go from good to unforgettable. Our 2nd guide Joshua was also fantastic in leading us up through the Udzungwa mountains to see the 2nd tallest waterfall in Tanzania.
To see all the animals we did (lions, zebras, hippos, crocodiles, warthogs, elephants, giraffes & loads of different species of birds, the list goes on) it was exceptional especially from day 1 on the safari.
We camped the first night at a public campsite although a bit nervous, followed by 2 nights in lodges. I’d recommend only trying camping if you’re feeling brave as it’s quite a nervous experience to be in the wild unless you’re a good sleeper!
The food served was great by our personal Chef Chomie, we had some delicious breakfasts & dinners.
The overall service was fantastic.
The only concern was the communication before the actual safari, we found that it was a bit ambiguous around payment structures and changes to actual payment amounts / times for pick ups even on the day of flying.
I would ensure well in advance you confirm with other members of the Safari (flights, taxis, accommodation & proof of payment) where possible to ensure you have a more stress free experience before your trip of a lifetime.
On the trip, no issues whatsoever.
Thank you to Elias & the team for going to great lengths to making sure this all worked out in the end.
Asante Sana
NZ
Email Harshita | 20-35 years of age | Experience level: first safari
Pathetic Tour Company
I would strongly advise against booking with Wivi Agency. We found them through SafariBookings and at first everything looked legitimate—the quote and itinerary fit our budget, so we decided to go ahead and paid in full well before our trip. Then, just 1.5 days before our flight, Elias suddenly messaged asking for an extra 1200 USD, saying they had “miscalculated” the quote. We had to cut down our game drives to adjust, and three hours before our flight, Victor contacted us again asking for another 300 USD, claiming they were a small company and not making any profit. When we pushed back, he actually called us “bad people,” which was shocking and extremely unprofessional.
When we landed, things got even worse. At our accommodations, we found out Wivi had only paid the advance, even though we had transferred the full amount to them 10 days earlier. Wivi asked us if we could pay the remaining balance. Luckily, our guide stepped in and paid the outstanding amounts from his own pocket because Wivi wasn’t paying on time, and even though they promised to reimburse him the next day, he still hadn’t received the money until the very end of the trip. Throughout the safari, they kept coming back to us with “miscalculations” and extra charges, including trying to make us pay again for entrance fees we had already covered.
The final day was the most stressful. After our itinerary was completed, our driver asked Wivi for his payment, and they started giving him excuses instead of paying. He refused to drive us to the airport until he got his money, and we were stuck waiting while our flight time was getting closer and closer. We ended up reaching the airport only about an hour before departure, which was completely avoidable if Wivi had handled their responsibilities properly. Even then, Victor was still trying to charge us for things we had already paid, and he remained rude, dismissive, and unwilling to listen to anything we said.
Overall, the trip felt chaotic, financially draining, and emotionally exhausting because of Wivi’s poor planning, last‑minute demands, and lack of professionalism. They even offered a “full refund” 1.5 days before the trip, knowing we had no time to find another operator and no guarantee of when the money would arrive. Trust me—if you want a smooth, enjoyable safari and peace of mind, do not choose Wivi Agency.
Reply from Wivi Agency
Posted on Sep 20, 2026Dear H B,
Thank you for sharing your experience. We are sorry that some aspects of the trip caused you stress and frustration. We would, however, like to clarify several points so that future readers can understand the circumstances from our side as well.
Regarding the additional costs mentioned in your review, these were communicated to you before the safari. We explained the revised costs and gave you the option to either proceed with the safari based on the revised arrangements or cancel the trip and discuss the refund process. We did not force you to proceed with the safari without informing you of the costs.
We also acknowledge that you had made your payment approximately 10 days before the safari. However, the funds were not being held in our company bank account during the period when we were waiting for your final confirmation. The payment remained within the Pesapal merchant account because we were awaiting your decision regarding whether you wanted to proceed with the safari or cancel and request a refund.
Once you confirmed that you wanted to proceed, we initiated the withdrawal/settlement process so that the funds could be transferred to our company account and used for the operational and supplier payments. The merchant settlement process takes approximately 48–72 working hours. In this particular case, the weekend and public holidays affected the timing. You confirmed on Saturday, and the following day was Sunday. We also had another public Islamic holiday in Tanzania, Maulid, which fell on Tuesday. These non-working days delayed the settlement process, and the funds therefore became available to us only later during the safari.
This is an important distinction: the fact that you had paid 10 days before the safari does not mean that Wivi Agency had access to those funds in its company account throughout that period. The money remained within the payment merchant while we awaited your confirmation.
During this period, we continued working to ensure that your safari proceeded and that the required accommodation, park arrangements, transportation and other services were maintained. If our guide paid for any service on behalf of both you and our company, we reimbursed him in full. We also ensured that these payments were settled before you left, so that you could see that we were acting transparently and were not attempting to cheat or avoid our obligations.
We also acknowledge that discussing additional costs close to the departure date was understandably frustrating. We accept that this could have been communicated more smoothly, and we will use this experience to improve our costing and communication procedures.
Regarding the communication between you and our team, we sincerely apologise if any words or responses made you feel disrespected. Regardless of the circumstances, our guests deserve professional and respectful communication.
We respect that you were disappointed with aspects of your experience. At the same time, we believe it is important that the circumstances surrounding the payment, the additional costs and the merchant settlement process are accurately represented.
We remain committed to improving our procedures and providing our guests with clear pricing, transparent communication and reliable safari operations.
Kind regards,
Victor
Director
Wivi Agency
Email Adrian Ivan | 35-50 years of age | Experience level: first safari
An Unforgettable 10 Day Luxury Safari and Gombe Chimpanzee Adventure with Wivi Agency
We recently completed an incredible 10 day private luxury safari in Tanzania with Wivi Agency, and it was truly one of the best travel experiences we have ever had.
From the very beginning, Elias, who organized our trip, was professional, responsive, and extremely helpful. The entire itinerary was beautifully planned, including our private safari, luxury accommodations, domestic flights, airport transfers, and our Gombe chimpanzee trekking experience. Everything went smoothly from start to finish.
Our first six days took us through Tarangire National Park, Serengeti National Park, and the Ngorongoro Crater with our wonderful safari guide, Joshua.
Joshua was an excellent guide. He was very knowledgeable, patient, friendly, and passionate about wildlife. He had an incredible ability to spot animals from a distance and understood animal behavior extremely well. Thanks to him, we experienced some truly unforgettable moments.
In Tarangire, we saw large herds of elephants, giraffes, zebras, wildebeest, buffalo, impalas, warthogs, baboons, and many different bird species. Watching the elephants moving through the landscape beneath the magnificent baobab trees was spectacular.
The Serengeti was the absolute highlight of our safari. We were fortunate to see an amazing variety of wildlife, including lions, leopards, cheetahs, elephants, buffalo, giraffes, zebras, wildebeest, hyenas, jackals, hippos, gazelles, warthogs, and many beautiful birds.
We also experienced some incredible predator activity. We watched lions carefully stalking their prey, saw cheetahs using the open plains to hunt, and witnessed the intense interaction between predators and their potential prey. Seeing these animals behaving naturally in the wild was far more exciting than simply seeing them resting.
One of the most memorable moments was watching a predator chase unfold in the Serengeti. The tension, speed, and reactions of the animals made it a moment we will never forget. It reminded us that a safari is not just about seeing animals. It is about witnessing nature and the circle of life happening right in front of you.
We also had wonderful sightings of lion prides with cubs, herds of wildebeest and zebras moving across the plains, elephants interacting with one another, giraffes feeding, and hyenas moving through the grasslands. Every game drive seemed to bring something new.
The Ngorongoro Crater was another spectacular experience. We encountered huge numbers of wildlife in one of the most beautiful natural settings in Africa. We saw lions, elephants, buffalo, zebras, wildebeest, hippos, hyenas, jackals, gazelles, and many other species. The combination of the crater landscape and the abundance of animals made it feel like a completely different world.
The fly in safari was also an excellent choice. The flights saved us considerable driving time and allowed us to spend more time enjoying the parks and relaxing at our luxury accommodations. All the flights and transfers were carefully coordinated by Elias.
After the safari, we traveled to Gombe National Park for chimpanzee trekking, which gave us a completely different wildlife experience.
Our Gombe guide, James, was fantastic. He was knowledgeable about the forest, chimpanzees, and their behavior and made the trekking experience both exciting and educational. Walking through the forest and finally encountering wild chimpanzees in their natural habitat was an unforgettable experience.
Seeing the chimpanzees climbing through the trees, moving through the forest, feeding, communicating, and interacting with one another was absolutely fascinating. It felt very different from a traditional safari and was a perfect addition to our Tanzania adventure.
Our overnight stay at Mabli Mbali Lodge was another lovely part of the journey. After an adventurous day in the forest, the lodge provided a peaceful and comfortable place to relax and enjoy the natural surroundings.
What made this trip especially special was the combination of luxury, wildlife, adventure, and personal service. We never felt rushed, and having a private safari allowed us to spend as much time as we wanted watching the animals and enjoying special moments.
A huge thank you to Elias for organizing the entire journey, Joshua for being such an outstanding safari guide, and James for making our Gombe chimpanzee trekking experience so memorable.
We saw an incredible variety of wildlife and experienced unforgettable moments, from elephants and big cats to predator behavior, huge herds crossing the Serengeti, and wild chimpanzees deep in the Gombe forest.
Wivi Agency delivered an exceptional experience, and we would highly recommend them to anyone planning a private luxury safari in Tanzania.
10/10. An unforgettable Tanzania adventure. We would do it all over again!
Reliable, on time and very keen to satisfy every need and desire
Took Wivi Agency for 3-day safari in Serengeti and Ngorogoro, plus one day trip in Materuni Waterfalls, at Kilimanjaro. They are simply amazing: great organization and people. They satisfied every needs and desire of us in the best way possible. Would definetely reccomend
Email Garry Carlos | 50-65 years of age | Experience level: first safari
More Than a Safari – The Honeymoon We Will Treasure Forever
I've delayed writing this review because I honestly struggled to find the right words. How do you properly describe a honeymoon that exceeded every dream you had imagined?
Our 8-day private luxury safari with Wivi Agency in June was not simply a vacation. It became the perfect beginning to our married life together and one of the most emotional and meaningful experiences we have ever shared.
From the very beginning, Elias and Stephano treated us like family. Once they learned this was our honeymoon, they went above and beyond to make it special. Long before we arrived in Tanzania, they were helping us with travel arrangements, accommodation preferences, special requests, and countless questions. Their attention to detail made us feel genuinely cared for.
Upon arrival in Arusha, we stayed at Arusha Coffee Lodge, where our honeymoon experience immediately began. We were welcomed with thoughtful touches, beautiful room decorations, and warm hospitality that made us feel celebrated as newlyweds.
What we didn't realize was that Elias and Stephano had quietly arranged several surprises throughout the journey. There were romantic room setups, special dinners, honeymoon treats, and unexpected moments that often left us speechless. Some evenings ended with candlelit dinners under the African sky, while other days included beautiful personal touches that made us feel incredibly special.
Our guide Joshua quickly became an important part of our adventure. Spending eight days together allowed us to build a genuine friendship. His passion for Tanzania was inspiring, and his warm personality made every game drive enjoyable. He seemed to understand exactly when to share fascinating information and when to simply allow us to enjoy the moment together.
Our safari took us through Tarangire National Park, Central Serengeti, and Ngorongoro Conservation Area.
At Lemala Mpingo Ridge in Tarangire, we enjoyed breathtaking views while watching elephant herds move across the landscape below. One afternoon, we witnessed playful elephant calves running around their mothers, creating memories and photographs we will cherish forever.
The Serengeti was simply magical. Our stay at One Nature Nyaruswiga Serengeti was beyond luxurious. Every detail was perfect, from the elegant tented suites to the incredible service. During our game drives, Joshua helped us find lions with cubs, leopards resting in trees, cheetahs scanning the plains, large elephant herds, giraffes, buffaloes, zebras, and endless wildebeest moving across the golden landscape.
One morning, Joshua located a leopard before any other vehicle arrived. We watched in complete silence as it gracefully descended from a tree and disappeared into the grass. It felt like we had the entire Serengeti to ourselves.
At The Highlands by Asilia near Ngorongoro, we experienced another unforgettable surprise arranged by the team. After a day of wildlife viewing, we returned to find a beautifully prepared romantic setup waiting for us. It was one of several thoughtful gestures that made our honeymoon feel truly unique.
The Ngorongoro Crater itself was spectacular. Within a single day we saw black rhinos, lions, buffaloes, hippos, hyenas, flamingos, and countless other animals. Every turn seemed to reveal another incredible sight.
One memory will stay with us forever. During sunrise in Serengeti, Joshua stopped the vehicle overlooking the plains. As thousands of wildebeest moved through the morning light, we sat quietly holding hands and taking in the beauty around us. It was one of those rare moments where everything feels perfect.
What made this journey extraordinary wasn't only the wildlife or the luxury accommodations. It was the emotion behind every detail. Elias and Stephano didn't just organize a safari. They created a honeymoon experience filled with surprises, romance, and unforgettable memories. There were several moments during the trip when we genuinely felt emotional because of the thought and effort that had gone into making our honeymoon special.
Even after the safari ended, they continued helping us in Arusha by recommending wonderful restaurants, nightlife spots, and places to relax before our departure flight.
When it came time to leave Tanzania, neither of us wanted the journey to end. We arrived as newlyweds hoping for an unforgettable honeymoon. We left with memories that will stay in our hearts forever.
Thank you, Joshua, for being such an incredible guide. Thank you, Elias and Stephano, for every surprise, every thoughtful gesture, and every detail you carefully arranged. And thank you, Wivi Agency, for giving us a honeymoon that was more beautiful than we ever imagined.
This was not just a safari.
It was the beginning of our love story's greatest adventure.
DE
Email Willson James | 35-50 years of age | Experience level: first safari
The Perfect Tanzania & Kenya Luxury Safari
Our 9-day private luxury safari with Wivi Agency was simply unforgettable. Combining Tanzania and Kenya in one trip allowed us to experience some of Africa's most famous wildlife destinations.
In Tanzania, our guide Gerry took us through Tarangire National Park, Serengeti National Park, and the Ngorongoro Crater. Seeing huge elephant herds in Tarangire, a leopard resting in a tree in Serengeti, and a black rhino in Ngorongoro were moments we will never forget. We also enjoyed incredible sightings of lions, cheetahs, giraffes, zebras, buffaloes, hyenas, and thousands of wildebeest.
The luxury accommodations were exceptional. We loved our stays at Arusha Coffee Lodge, Melia Serengeti Lodge, and Ngorongoro Lion's Paw Camp. Every property offered excellent service, beautiful views, and outstanding comfort.
Our adventure continued in Kenya with our guide Tema, who introduced us to the magic of the Maasai Mara. We witnessed lion prides, cheetahs hunting on the plains, massive elephant herds, and unforgettable river wildlife. Tema's knowledge and passion made every game drive exciting.
A special thank you to Elias from Wivi Agency for organizing everything so perfectly. Every transfer, accommodation, and safari activity was seamless. We felt cared for from the moment we arrived until the day we departed.
What made this safari special was not only the incredible wildlife but also the people. Gerry, Tema, and Elias genuinely cared about creating the best possible experience.
If you're looking for a luxury East Africa safari, Wivi Agency is the company to trust. This trip gave us memories that will last a lifetime.
NL
Email Sanul Wilmer | 35-50 years of age | Experience level: first safari
Trust worthy, efficient and friendly
Booking a safari with any company is always scary. But Elias from Wivi Agency proved that there reliable companies do exist.
The prospect I requested for a two day fly-in safari from Zanzibar, came faster than I could even ask for. It was a beautifully made quota. After confirming, everything was arranged for us. I had nothing to think about, other than paying.
On the day we left for our safari, there was a bank outing in my home country, so that paying for the trip was rendered impossible. The agency let us board the airplane and start the safari on good trust that I would pay eventually. In the night, after the best safari ever, I had everything arranged. Wivi Agency helped me sort everything out.
All in all Wivi Agency are a very very reliable, efficiently working company, with friendly communication. I would recommend them in a heartbeat. If ever I were to go on another safari in Tanzania, I would surely use them as my agency!
IT
Email Seurn Hendry | 35-50 years of age | Experience level: first safari
The Ultimate Tanzania Journey – From Tribal Encounters to Safari, Kilimanjaro and Zanzibar with Wivi
I have traveled to many countries, but nothing compares to the incredible adventure we experienced across Tanzania with Wivi Agency. This wasn't just a safari—it was a complete journey through the heart and soul of Africa, and every day brought something new and unforgettable.
Our trip began at Lake Eyasi, where we had the opportunity to meet the Hadzabe and Datoga communities. This was one of the most authentic cultural experiences we have ever had. Learning about their traditions and way of life gave us a deeper appreciation of Tanzania beyond its wildlife.
From there, we explored the legendary Serengeti Central. The game viewing was simply extraordinary. We saw lions almost daily, huge elephant herds, cheetahs resting on termite mounds, and even a leopard lounging in an acacia tree. The endless plains and dramatic sunsets made us feel like we were inside a wildlife documentary.
The Ngorongoro Crater was equally spectacular. Descending into the crater early in the morning and seeing wildlife spread across the landscape was one of the highlights of the entire trip. Every corner seemed to reveal another incredible sighting.
Just when we thought the safari could not get any better, we continued to Mikumi National Park. The park offered a completely different atmosphere and allowed us to enjoy wildlife away from the larger crowds. The diversity of landscapes throughout the journey kept every day exciting and unique.
One of the most memorable parts of our adventure was experiencing Mount Kilimanjaro. Even standing beneath Africa's highest mountain was inspiring. The views, scenery, and atmosphere around Kilimanjaro added another unforgettable chapter to our Tanzanian journey.
After weeks of adventure, ending our trip in Zanzibar was perfect. The white sandy beaches, turquoise waters, beautiful sunsets, and relaxed island atmosphere provided the ideal conclusion to an action-packed safari. It felt like a reward after all the incredible experiences we had enjoyed across the mainland.
A special thank you to Elias from Wivi Agency, who coordinated this extensive itinerary flawlessly. Organizing a journey covering so many destinations could not have been easy, yet everything ran smoothly from beginning to end. His communication was excellent, and he was always available whenever we had questions before and during the trip.
We were also fortunate to be accompanied by several outstanding guides throughout different parts of the journey. Joshua, Peter, Hassan, Tondo, and Benard each brought their own expertise, knowledge, and personality to the experience. Together they made us feel safe, welcomed, and constantly amazed by the wonders of Tanzania. Their passion for wildlife, culture, and their country was evident every single day.
What impressed us most about Wivi Agency was their ability to combine so many different experiences into one seamless adventure. From cultural encounters and world-class safaris to Kilimanjaro and the beaches of Zanzibar, every detail was carefully planned and professionally executed.
Looking back, this was not simply a holiday. It was an adventure that combined culture, wildlife, nature, mountains, and tropical beaches into one perfectly designed experience. Every destination offered something unique, and every day created memories that will stay with us forever.
Thank you, Wivi Agency, Elias, Joshua, Peter, Hassan, Tondo, and Benard for creating what was undoubtedly one of the greatest trips of our lives. We arrived as visitors and left with a deep love for Tanzania and its people.
If you're looking for a company that can deliver a truly comprehensive Tanzania experience, Wivi Agency is the team to trust.
DE
Email Joam Guirt | 50-65 years of age | Experience level: first safari
From Zanzibar's Beaches to Chimpanzees in Gombe – The Most Extraordinary Journey of Our Lives
When we first told our friends that we were combining Serengeti and Gombe in one trip, many thought it sounded too ambitious. Thanks to the incredible planning by Elias and his team, it turned out to be one of the smoothest and most rewarding travel experiences we have ever had.
Our adventure started in Zanzibar, where we boarded a small bush flight to Serengeti. Seeing the endless plains from the air was breathtaking, but nothing prepared us for what awaited us on the ground. Over five unforgettable days, we explored different parts of Serengeti and experienced wildlife on a scale we had only seen in documentaries.
We witnessed lions hunting at dawn, elephants crossing right in front of our vehicle, and countless wildebeest spread across the horizon. Every day felt different, and our guide Peter played a huge role in making it special. His ability to read animal behavior and anticipate wildlife movements was remarkable. He always seemed to know where to be at exactly the right moment.
After Serengeti, we flew west toward Gombe, which felt like entering another world entirely. The transition from vast savannahs to the lush forests along Lake Tanganyika was incredible. Gombe offered a completely different kind of wildlife experience more intimate, more personal, and equally unforgettable.
Our guides Hassan and Don were fantastic. Their knowledge of the chimpanzee families, the forest ecosystem, and conservation efforts made every trek fascinating. Watching wild chimpanzees interact just a few meters away was one of the most emotional wildlife encounters we have ever experienced. It felt less like observing animals and more like witnessing a family gathering in their natural home.
Throughout the trip, Elias was always available and ensured everything ran perfectly. Flights, transfers, accommodations, permits, and logistics were handled so professionally that we could simply enjoy the experience without worrying about a thing.
What makes this itinerary so special is the contrast. In one journey, we experienced the iconic wildlife of Serengeti and the unique primate encounters of Gombe. Few destinations in Africa can offer such diversity in a single trip.
Looking back, this was not just a safari it was an expedition filled with unforgettable moments, incredible people, and memories that will stay with us forever.
A heartfelt thank you to Elias, Peter, Hassan, and Don for making this dream adventure possible. We would return in a heartbeat.