One of our tour consult before a safari departure
Marula Horizon Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2020)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $900 per person per day (USD, excl. int'l flights)
Reviews
FR
Email Carine BURTIN | 50-65 years of age | Experience level: first safari
Disappointed by organization
I booked in November a safari with Marula. The communication was very fluid and everything was ok with Brian.
But 15 days before arriving in Kenya, Brian told me that the guide preferred to change itinerary and that we will begin by Tsavo to finish by Amboseli.
I told him that it was not really logical but I accepted the change.
On first day of safari, we were very surprised to have a very long drive from Nairobi and the driver explained us that Brian changed itinerary because he forgot to book hotels!!!
I was very angry against him because he lied to me and didn't propose me to change hotels instead.
Kenya is a wonderful country so we fortunately spent a nice trip but we lost a lot of time on road.
Reply from Marula Horizon Safaris
Posted on Mar 3, 2026Hello Carine,
Thank you for your honest feedback.
We sincerely apologize for the itinerary change and the confusion surrounding the reason given. We understand how frustrating this must have been, especially so close to your arrival. Clear communication and proper planning are very important to us, and we regret that we fell short in this case.
We’re grateful you still enjoyed Kenya and had a good safari experience overall. Your feedback has been taken seriously, and we are improving our internal processes to ensure this does not happen again.