Excellent
Marshmallow Safaris, led by Collins, was an outstanding organizer. He arranged a 5-day, 4-night safari for me, and everything was exactly as promised—clear, transparent, and without any surprises. From the very beginning, he inspired trust, which is incredibly important when booking a trip to Africa from abroad without fully knowing how things work locally. I was traveling on a budget, and I made that clear from the start. Collins adapted the entire experience to fit my budget without compromising on quality. He was very transparent about this, and everything matched what he had explained beforehand. When I arrived at Nairobi airport, I was supposed to go straight on safari, but my luggage didn’t arrive with my flight. I lost almost an hour dealing with the issue, yet Collins managed to organize everything so I could still join the trip despite the delay. On top of that, when my luggage finally arrived, he personally collected it from the airport and delivered it to me in Masai Mara—over five hours away. That level of service truly shows how much he cares about his clients. Throughout the safari, everything was handled smoothly. We traveled in a comfortable 4x4 Land Cruiser, and the guide was very knowledgeable about the flora and fauna across the three parks we visited: Masai Mara, Nakuru, and Naivasha. He was also very inclusive and made sure everyone in the group felt comfortable, which is essential when traveling with people you don’t know. I highly recommend Marshmallow safaris. Collins goes above and beyond to ensure you have a safe, comfortable, and memorable experience.